Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Università di Napoli Federico II
Skills you'll gain: Tableau Software, Data Visualization Software, Interactive Data Visualization, Business Intelligence, Data Presentation, Data Integration, Data Access, Data Analysis, Data Manipulation, Time Series Analysis and Forecasting
Beginner · Course · 1 - 3 Months

Skills you'll gain: Interactive Data Visualization, Exploratory Data Analysis, Dashboard, Data Visualization Software, Data Integration, Heat Maps, Spatial Data Analysis, Data-Driven Decision-Making, Decision Support Systems, Business Intelligence Software, Geospatial Information and Technology, Data Mapping
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Sales Presentation, Overcoming Objections, Value Propositions, Presentations, Sales, Sales Process, Persuasive Communication, Influencing, Negotiation, Communication, Public Speaking, Interviewing Skills, Customer Insights, Rapport Building
Beginner · Course · 1 - 4 Weeks

University of Minnesota
Skills you'll gain: Process Mapping, Sprint Planning, AI Enablement, Business Analysis, User Research, Problem Solving, Market Analysis, Prioritization
Beginner · Course · 1 - 3 Months

Skills you'll gain: Kubernetes, Containerization, Docker (Software), Cloud-Native Computing, Development Environment, Application Deployment, Software Development
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: 3D Modeling, Computer Graphics, Visualization (Computer Graphics), Computer Graphic Techniques, Creativity
Mixed · Course · 1 - 4 Weeks

University of Lausanne
Skills you'll gain: Health Policy, Geographic Information Systems, Public Health, Case Studies, Health Systems, Spatial Analysis, Systems Thinking, Social Determinants Of Health, Sustainable Development, Environmental Issue, Data Management, Emerging Technologies
Beginner · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, OpenAI API, LangChain, ChatGPT, Prompt Patterns, Generative AI, LLM Application, Large Language Modeling, Application Programming Interface (API), Application Development
Intermediate · Course · 3 - 6 Months

Skills you'll gain: Unreal Engine, User Interface (UI), Data Persistence, Game Design, Video Game Development, Performance Tuning, Interactive Design, User Interface (UI) Design, Human Machine Interfaces, Animation and Game Design, Scripting, Performance Testing, System Testing, Programming Principles, No-Code Development, Virtual Environment, Development Testing, Artificial Intelligence, Object Oriented Design, Animations
Intermediate · Specialization · 3 - 6 Months

Simplilearn
Skills you'll gain: Microsoft Excel, Data Validation, Excel Formulas, Spreadsheet Software, Data Quality, Pivot Tables And Charts, Data Cleansing, Project Management, Data Visualization, Timelines, Data Presentation, Graphing
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: NoSQL, Microsoft Azure, Cloud Storage, MongoDB, Database Management, Data Integration, Data Storage, Database Development, Cloud Services
Beginner · Guided Project · Less Than 2 Hours

Alfaisal University | KLD
Skills you'll gain: Market Share, Market Analysis, Market Opportunities, Market Intelligence, Market Dynamics, Strategic Marketing, Competitive Analysis, Market Research, Market Trend, Market Data, Customer Demand Planning, Performance Measurement, Consumer Behaviour, Business Metrics, Revenue Forecasting, Performance Metric, Product Lifecycle Management
Beginner · Course · 1 - 4 Weeks