
Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Engagement, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Telephone Skills, Professionalism, Verbal Communication Skills, Communication
Beginner · Course · 1 - 4 Weeks

Automatic Data Processing, Inc. (ADP)
Skills you'll gain: Talent Recruitment, Personal Attributes, Organizational Structure
Beginner · Course · 1 - 4 Weeks

Peking University
Skills you'll gain: Interviewing Skills, Business Communication, Marketing, Customer Complaint Resolution, Customer Service, Business Ethics, Customer Support, Marketing Strategies, Product Marketing, Product Knowledge, Product Demonstration, New Hire Orientations, Vocabulary, Greeting Customers, Oral Expression, Recruitment, Product Promotion, Employee Onboarding, Verbal Communication Skills, Language Competency
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Data Presentation, Data Storytelling, Presentations, Data Cleansing, Rmarkdown, Data-Driven Decision-Making, Data Validation, Data Ethics, Analytical Skills, Interactive Data Visualization, Dashboard, R (Software), Data Manipulation, Spreadsheet Software, Ggplot2, SQL, File Management, Data Analysis, Sampling (Statistics), Interviewing Skills
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Smart Goals, Team Motivation, Motivational Skills, Team Management, Team Performance Management, Goal Setting, Leadership Development, Team Leadership, Professional Development, Leadership, People Development, Personal Development, Team Building, Emotional Intelligence, Self-Awareness, Gap Analysis, Prioritization
Beginner · Course · 1 - 3 Months

American Psychological Association
Skills you'll gain: Qualitative Research, Case Studies, Interviewing Skills, Research Methodologies, Research, Data Collection, Culture, Psychology
Beginner · Course · 1 - 3 Months

Salesforce
Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Salesforce, Sales Prospecting, Sales Development, Sales Enablement, Prospecting and Qualification, Campaign Management, Cross-Channel Marketing, Inside Sales, Business Software, Sales, Sales Strategy, Sales Pipelines, Campaign Planning, Social Media Campaigns, LinkedIn, Sales Operations, Sales Process, Productivity Software
Beginner · Course · 1 - 3 Months

West Virginia University
Skills you'll gain: Recruitment, Sales Development, Training Programs, Sales Training, Sales Management, Talent Recruitment, Employee Training, Recruitment Strategies, Management Training And Development, Performance Appraisal, Team Motivation, Interviewing Skills, Job Analysis, People Analytics, Employee Performance Management, Performance Review, Performance Measurement
Mixed · Course · 1 - 3 Months

University of Michigan
Skills you'll gain: Course Development, Instructional Design, Learning Theory, Brainstorming, Design, Needs Assessment, Motivational Skills, Prototyping, Student-Centred Learning, Analysis, Communication, Collaboration
Beginner · Course · 1 - 4 Weeks

Yale University
Skills you'll gain: Professional Networking, Relationship Building, Goal Setting, Rapport Building, Oral Expression, Personal Development, Journey Mapping, Professional Development, Productivity, Self-Motivation, Self-Awareness, Storytelling, Prioritization, Accountability, Persistence, Communication, Interviewing Skills
Mixed · Course · 1 - 3 Months

University of Maryland, College Park
Skills you'll gain: Business Modeling, Customer Analysis, Financial Modeling, Business Strategy, Entrepreneurship, Customer Insights, Value Propositions, New Business Development, Target Market, Persona Development, User Research, Strategic Partnership, Sustainable Business, Customer Relationship Management, Product Development, Resource Management, Marketing Channel, Interviewing Skills
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Constructive Feedback, Recognizing Others, Tactfulness, Performance Management, Management Training And Development, Motivational Skills, Performance Review, Cooperation, Employee Performance Management, Behavioral Management, Drive Engagement, Creativity, Emotional Intelligence, Interpersonal Communications, Communication Strategies
Beginner · Course · 1 - 3 Months