Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Coursera
Skills you'll gain: Azure Synapse Analytics, Microsoft Azure, Microsoft SQL Servers, SQL, Database Management, Databases, Data Integration, Managed Services, Data Migration, Cloud Services
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Professional Networking, Budget Management, Digital Marketing, Promotional Strategies, Marketing Strategies, Resilience, Brand Marketing, Strategic Partnership, Growth Strategies, Relationship Building, Brand Awareness, Brand Strategy, Business Relationship Management, Sustainable Business, Music Performance
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Predictive Modeling, Matplotlib, Applied Machine Learning, Seaborn, Data Visualization, Regression Analysis, Pandas (Python Package), Statistical Machine Learning, Statistical Analysis, Machine Learning, Supervised Learning, Data Science, Scikit Learn (Machine Learning Library), Probability & Statistics, Python Programming, Unsupervised Learning, Data Analysis, Decision Tree Learning, NumPy, Data Manipulation
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Human Capital, Human Resources, Talent Management, Workforce Planning, Talent Acquisition, Human Resource Strategy, Employee Performance Management, Performance Appraisal, Talent Recruitment, Labor Relations, Compensation and Benefits, Succession Planning, Workforce Management, Employee Training, Diversity and Inclusion, Occupational Safety And Health, Employee Engagement
Mixed · Course · 1 - 4 Weeks

University of California, Davis
Skills you'll gain: Innovation, Digital Transformation, Digital Communications, Business Transformation, Data Storage, Fundraising and Crowdsourcing, Social Impact, Computational Thinking, Artificial Intelligence, Media Strategy, Information Privacy, Machine Learning
Beginner · Course · 1 - 4 Weeks

University of Maryland, College Park
Skills you'll gain: User Story, Negotiation, Data Presentation, Risk Management, Professional Development, Business Risk Management
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: AI Personalization, Business Logic, Application Development, C# (Programming Language), Computer Programming, Programming Principles, Data Structures, Debugging
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Object Oriented Programming (OOP), C++ (Programming Language), Development Environment, Computer Programming, Maintainability, Data Structures, Command-Line Interface, Debugging
Beginner · Course · 1 - 3 Months

Skills you'll gain: Social Media Management, Social Media, Social Media Content, Social Media Marketing, Graphic and Visual Design, Graphic Design, Brand Awareness, Content Creation, Content Marketing, Customer Engagement, Digital Marketing
Beginner · Guided Project · Less Than 2 Hours

Google Cloud
Skills you'll gain: Generative AI Agents, Prompt Engineering, AI Enablement, Customer experience improvement, Technology Strategies, Large Language Modeling, Solution Design, Innovation, Google Cloud Platform, Business Transformation, Business Strategy
Beginner · Course · 1 - 3 Months

Skills you'll gain: 3D Modeling, 3D Assets, Computer Graphics, Visualization (Computer Graphics), Computer Graphic Techniques, Virtual Environment
Intermediate · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Looker (Software), Data Compilation, Data Visualization Software, Data Management, Dashboard, Data Integration, Data Manipulation, Analysis, Query Languages, Network Analysis
Beginner · Project · Less Than 2 Hours