Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

LearnQuest
Skills you'll gain: AI Workflows, Artificial Intelligence and Machine Learning (AI/ML), Agentic systems, System Design and Implementation, Unified Modeling Language, Performance Metric, Performance Measurement, Requirements Analysis, Performance Analysis, Model Evaluation, Prototyping, Stakeholder Communications, Simulation and Simulation Software, Benchmarking
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Collaborative Software, Miro AI, User Experience, Project Design, Process Mapping, Customer experience improvement, Wireframing
Beginner · Guided Project · Less Than 2 Hours

Case Western Reserve University
Skills you'll gain: Geostatistics, Exploratory Data Analysis, Spatial Analysis, Geospatial Information and Technology, Geographic Information Systems, Geospatial Mapping, Data Cleansing, Data Analysis, Statistical Modeling, Statistical Analysis, Oil and Gas, Statistical Reporting, Statistical Methods, Estimation, Simulation and Simulation Software, Data Integration
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Azure Synapse Analytics, Data Migration, Microsoft Azure, Data Warehousing, SQL Server Integration Services (SSIS), Microsoft SQL Servers, Cloud Security, Performance Tuning, System Configuration, Cloud Storage, Cloud Computing Architecture, Data Security, Apache Spark, Data Integration
Intermediate · Course · 1 - 3 Months

Anmol Test Institution
Skills you'll gain: User Feedback, Customer Insights, Customer experience improvement, Dashboard, Data Analysis, Data Sharing, Customer Engagement, Market Analysis, No-Code Development, Project Design, Project Implementation
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: LangChain, Prompt Engineering, LLM Application, AI Workflows, Generative AI Agents, Front-End Web Development, Context Management, Data Integration, Application Deployment
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, Color Theory, Style Guides, Generative AI, Creativity, ChatGPT, Aesthetics, Art History, Design Elements And Principles, Image Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Authentications, Cryptography, Encryption, .NET Framework, Open Web Application Security Project (OWASP), Application Security, Vulnerability Scanning, C# (Programming Language), Data Security, Data Validation, Cross Platform Development, Development Environment
Intermediate · Course · 1 - 4 Weeks

University of California San Diego
Skills you'll gain: Bioinformatics, Infectious Diseases, Network Analysis, Tree Maps, Molecular Biology, Biology, Science and Research
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Data Warehousing, SQL, Data Management, Database Management, Google Cloud Platform, Data Integration, Data Migration, Big Data, Data Import/Export, Data Storage, Google Analytics
Beginner · Project · Less Than 2 Hours

Packt
Skills you'll gain: Group Policy, Microsoft Azure, Compliance Management, User Accounts, System Monitoring, System Configuration, Remote Access Systems, Event Monitoring, Configuration Management, Legal Technology, Live Streaming, Data Security
Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: Cloud Security, Intrusion Detection and Prevention, Email Security, Incident Response, Application Security, Computer Security Incident Management, Cyber Attacks, Infrastructure Security, Cyber Threat Intelligence, Threat Detection, Web Applications, Malware Protection, Network Security, Threat Management, Security Information and Event Management (SIEM), Network Monitoring, Data Security, Digital Forensics
Intermediate · Course · 1 - 4 Weeks