Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Game Design, Android Development, Unity Engine, Video Game Development, 3D Assets, User Interface (UI), User Interface (UI) Design, C# (Programming Language), Animations, Scripting
Advanced · Course · 1 - 3 Months

Dubai College of Tourism
Skills you'll gain: Booking (Sales), Sales Process, Stakeholder Management, Hotels and Accommodations, Client Services, Customer Inquiries
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Lead Generation, HubSpot CRM, Sales Prospecting, Campaign Management, Sales Pipelines, Sales Process, AI Personalization, Email Automation, Performance Analysis, B2B Sales, Anthropic Claude, Marketing Automation, LinkedIn, Customer Relationship Management (CRM) Software, Prompt Engineering, Artificial Intelligence
Intermediate · Guided Project · Less Than 2 Hours

New York Institute of Finance
Skills you'll gain: Supply Chain Management, Supplier Management, Supplier Relationship Management, Cash Management, Procurement, Customer Analysis, Finance, Credit Risk, Working Capital, Financial Analysis, Technology Solutions
Intermediate · Course · 1 - 3 Months
University of Illinois Urbana-Champaign
Skills you'll gain: Digital Media Strategy, Customer Relationship Management (CRM) Software, Digital Marketing, Online Advertising, Email Marketing, Marketing Strategies, Campaign Management, Social Media Strategy, Social Media Marketing, Search Engine Optimization, Marketing Effectiveness, Marketing Communications, Web Analytics and SEO, Marketing, Copywriting, Advertising, Integrated Marketing Communications, Mobile Security, Key Performance Indicators (KPIs)
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Java Programming, Object Oriented Design, Software Design, Records Management, Programming Principles
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Extract, Transform, Load, Metadata Management, Data Integration, Data Pipelines, Databases, Data Processing, Java, Data Warehousing, File Management, Data Import/Export, Data Migration, Data Manipulation, Data Mapping, Scalability, Data Transformation, Software Documentation, Software Installation, Context Management, Data Storage Technologies, Debugging
Beginner · Specialization · 1 - 3 Months

Cisco Learning and Certifications
Skills you'll gain: Virtual Private Networks (VPN), Wide Area Networks, Network Architecture
Beginner · Course · 1 - 3 Months

Skills you'll gain: Performance Tuning, Software Development Tools, Code Review, AI Workflows, Generative AI, Software Engineering, Software Technical Review, Application Security, Software Development, DevSecOps, Secure Coding, Prompt Engineering, Software Quality (SQA/SQC), AI Personalization, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Debugging, Software Development Life Cycle, Automation, Analysis
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: AI Enablement, Cloud Development, Large Language Modeling, Image Analysis, AI Workflows, Feature Engineering, Cloud Services, Applied Machine Learning, Computer Vision, MLOps (Machine Learning Operations), Artificial Intelligence, Transfer Learning, Model Deployment, Generative AI, Natural Language Processing, Data Integration
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Apple Xcode, Apple iOS, Swift Programming, Data Persistence, JSON, Application Deployment, Mobile Development, User Interface (UI), Application Development, User Interface (UI) Design, Application Programming Interface (API), Data Structures
Beginner · Course · 1 - 3 Months

LearnQuest
Skills you'll gain: Active Listening, Prospecting and Qualification, Sales Prospecting, Sales, Rapport Building, Value Propositions, Sales Pipelines, User Research, Sales Process, Persona Development, Communication, Interpersonal Communications, Customer Analysis, Cultural Responsiveness, Resilience
Mixed · Course · 1 - 4 Weeks