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  • It Service Management

Results for "it service management"


  • G

    Google

    Project Planning: Putting It All Together

    Skills you'll gain: Project Management Life Cycle, Project Management, Project Planning, Project Risk Management, Communication Planning, Project Documentation, Milestones (Project Management), Project Schedules, Risk Management, Project Estimation, Cost Management, Budget Management, Risk Management Framework, Budgeting, Risk Mitigation, Document Management, Estimation, Cost Estimation, Procurement, Strategic Thinking

    ★ 4.8 (15K) · Beginner · Course · 1 - 3 Months

  • C

    Coursera

    GenAI for Customer Service Teams

    Skills you'll gain: Responsible AI, Team Building, Generative AI, Customer experience improvement, Automation, Data Ethics, Customer Engagement, Customer Service, AI Enablement, Cross-Functional Collaboration, Customer Data Management, Business Ethics, Information Privacy

    Beginner · Course · 1 - 4 Weeks

  • C

    Cisco Learning and Certifications

    Implementing Cisco Quality of Service

    Skills you'll gain: Network Performance Management, Wireless Networks, Wide Area Networks, TCP/IP, Network Routing, Network Infrastructure, Performance Tuning, Network Troubleshooting, Routing Protocols, Network Planning And Design, Network Switches, Network Routers, Virtual Networking, Software-Defined Data Center (SDDC), Local Area Networks, Software-Defined Networking, Network Protocols, Network Analysis, IT Infrastructure, Configuration Management

    Beginner · Specialization · 3 - 6 Months

  • P

    Packt

    CompTIA IT Fundamentals+ (FC0-U61)

    Skills you'll gain: Database Software, Hardware Troubleshooting, Networking Hardware, Database Theory, Database Management Systems, Computer Networking, Network Support, Network Protocols, Web Applications, Security Software, Encryption, Security Awareness, Computer Literacy, Computing Platforms, Computer Programming, Endpoint Security, System Software, Authentications, Application Design, Database Management

    ★ 4.5 (12) · Beginner · Specialization · 1 - 3 Months

  • U

    University of California, Irvine

    Work Smarter, Not Harder: Time Management for Personal & Professional Productivity

    Skills you'll gain: Time Management, Calendar Management, Scheduling, Strategic Prioritization, Productivity Software, Mental Concentration, Professionalism, Planning, Overcoming Obstacles, Communication Strategies, Crisis Management

    ★ 4.6 (17K) · Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Create a Project Management Tracker using Microsoft Excel

    Skills you'll gain: Microsoft Excel, Project Management Software, Collaborative Software, Spreadsheet Software, Project Coordination, Project Management, Productivity Software, Microsoft Office, Project Planning, Data Validation

    ★ 4.6 (911) · Beginner · Guided Project · Less Than 2 Hours

  • S

    SkillUp

    IT Systems Design and Analysis 

    Skills you'll gain: Systems Design, Business Process Modeling, Data Flow Diagrams (DFDs), Systems Analysis, Data Modeling, Process Modeling, Business Systems Analysis, Digital Transformation, Enterprise Modeling, Business Process, Risk Management, Systems Architecture, Business Analysis, Information Technology, Process Flow Diagrams, Prototyping, Computer Science, Agile Methodology, Product Lifecycle Management, Business Communication

    ★ 4.7 (25) · Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Create IT Diagrams with Lucidchart

    Skills you'll gain: Diagram Design, Data Import/Export, Collaborative Software, Technical Communication, Technical Documentation, User Accounts

    ★ 4.8 (32) · Beginner · Guided Project · Less Than 2 Hours

  • D

    Dell

    What Does IT Sales Entail?

    Skills you'll gain: Sales Process, Active Listening, Prospecting and Qualification, Business Communication, Sales, Sales Development, Verbal Communication Skills, Selling Techniques, General Sales Practices, Inside Sales, Communication, Customer Analysis, Technical Sales, Outside Sales

    ★ 4.7 (17) · Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Service Accounts and Roles: Fundamentals

    Skills you'll gain: Virtual Machines, Data Access, User Accounts, Google Cloud Platform, Virtualization and Virtual Machines, Cloud Computing, Cloud API, Cloud Management, Public Cloud, Query Languages, Cloud Platforms

    Beginner · Project · Less Than 2 Hours

  • C

    Columbia University

    Introduction to Financial Engineering and Risk Management

    Skills you'll gain: Financial Market, Securities (Finance), Derivatives, Mathematical Modeling, Applied Mathematics, Capital Markets, Futures Exchange, Finance, Financial Modeling, Risk Modeling, Probability, Risk Management, Probability Distribution, Model Optimization

    ★ 4.7 (323) · Intermediate · Course · 1 - 3 Months

  • D

    Dell

    Develop with Dell: IT Sales

    Skills you'll gain: Overcoming Objections, Sales Process, Closing (Sales), Value Propositions, Rapport Building, Active Listening, Selling Techniques, Sales Presentation, Prospecting and Qualification, Digital Transformation, General Sales Practices, Sales Presentations, Business Communication, Sales, Technical Sales, Data Centers, Phone Sales, Sales Development, Inside Sales, Outside Sales

    ★ 4.8 (36) · Beginner · Specialization · 1 - 3 Months

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In summary, here are 10 of our most popular it service management courses

  • Project Planning: Putting It All Together: Google
  • GenAI for Customer Service Teams: Coursera
  • Implementing Cisco Quality of Service: Cisco Learning and Certifications
  • CompTIA IT Fundamentals+ (FC0-U61): Packt
  • Work Smarter, Not Harder: Time Management for Personal & Professional Productivity: University of California, Irvine
  • Create a Project Management Tracker using Microsoft Excel: Coursera
  • IT Systems Design and Analysis : SkillUp
  • Create IT Diagrams with Lucidchart: Coursera
  • What Does IT Sales Entail?: Dell
  • Service Accounts and Roles: Fundamentals: Google Cloud

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