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  • It Service Management

Results for "it service management"


  • C

    Coursera

    GenAI for Customer Service Teams

    Skills you'll gain: Responsible AI, Team Building, Generative AI, Team Oriented, Customer experience improvement, Automation, Data Ethics, Business Process Automation, Customer Engagement, Customer Service, AI Enablement, Cross-Functional Collaboration, Business Ethics, Information Privacy

    Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    Advanced Project Management: Asana, Jira, Confluence, and AI

    Skills you'll gain: Earned Value Management, Milestones (Project Management), Project Management Life Cycle, Project Schedules, Timelines, Communication Planning, Capacity Planning, Project Management Software, Project Estimation, Project Management, Workflow Management, Meeting Facilitation, Project Documentation, Stakeholder Communications, Dashboard, Backlogs, Project Planning, Jira (Software), Interviewing Skills, Collaboration

    Beginner · Professional Certificate · 3 - 6 Months

    Status: Free trial
    Free trial
  • G

    Google

    Project Planning: Putting It All Together

    Skills you'll gain: Project Management Life Cycle, Project Management, Project Planning, Project Risk Management, Communication Planning, Project Documentation, Milestones (Project Management), Project Schedules, Risk Management, Project Estimation, Cost Management, Budget Management, Risk Management Framework, Budgeting, Risk Mitigation, Document Management, Estimation, Cost Estimation, Procurement, Strategic Thinking

    4.8 stars, 15K reviews, Beginner, Course, 1 - 3 Months

    ★ 4.8 (15K) · Beginner · Course · 1 - 3 Months

    Status: Trending right now
    Trending right now
    Status: Free trial
    Free trial
  • P

    Packt

    IT Fundamentals and Hardware Essentials

    Skills you'll gain: Hardware Troubleshooting, Computer Hardware, Hardware Architecture, Microarchitecture, Computer Architecture, Desktop Support, Data Storage Technologies, System Configuration, Computer Systems, Data Storage, Information Technology, Memory Management

    4.5 stars, 75 reviews, Beginner, Course, 1 - 3 Months

    ★ 4.5 (75) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • E

    EDUCBA

    Logistics Management and Supply Chain Strategies

    Skills you'll gain: Transportation, Supply Chain, and Logistics, Logistics Management, Logistics, Supply Chain Systems, Supply Chain, Reverse Logistics, Warehousing, Supply Chain Management, Inventory and Warehousing, Transportation Management, Warehouse Management, Warehouse Operations, Transportation Operations, Performance Measurement, Inventory Management System, Operational Performance Management, Operational Excellence, Business Technologies, Inventory Control, Inventory Control Systems

    5 stars, 13 reviews, Mixed, Course, 1 - 3 Months

    ★ 5 (13) · Mixed · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • M

    Microsoft

    Microsoft Customer Service (with AI)

    Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Customer Relationship Management, Customer Engagement, Customer Relationship Management (CRM) Software, Conflict Management, Power BI, Customer Insights, Discussion Facilitation, Customer Retention, Constructive Feedback, Customer Analysis, Customer Relationship Building, Dashboard Creation, Service Level, Service Level Agreement, Storytelling, Customer Service, Responsible AI

    Beginner · Professional Certificate · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • C

    Coursera

    GenAI for Customer Service Representatives

    Skills you'll gain: AI Personalization, Generative AI, Personalized Service, Responsible AI, User Feedback, Customer Analysis, Customer Service, Customer experience improvement, AI Integrations, LLM Application, Data Ethics

    4.9 stars, 10 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.9 (10) · Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • D

    Dell

    Develop with Dell: IT Sales

    Skills you'll gain: Overcoming Objections, Sales Process, Closing (Sales), Value Propositions, Rapport Building, Active Listening, Selling Techniques, Sales Presentation, Prospecting and Qualification, Digital Transformation, General Sales Practices, Sales Presentations, Business Communication, Sales, Technical Sales, Data Centers, Phone Sales, Sales Development, Inside Sales, Outside Sales

    4.8 stars, 36 reviews, Beginner, Specialization, 1 - 3 Months

    ★ 4.8 (36) · Beginner · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • P

    Packt

    CompTIA IT Fundamentals+ (FC0-U61)

    Skills you'll gain: Database Software, Hardware Troubleshooting, Networking Hardware, Database Theory, Database Management Systems, Computer Networking, Network Support, Network Protocols, Computer Security Awareness Training, Security Software, Technical Support and Services, Cybersecurity, Encryption, Computer Literacy, Browser Compatibility, Program Development, Computing Platforms, Computer Programming, System Software, Database Management

    4.5 stars, 12 reviews, Beginner, Specialization, 1 - 3 Months

    ★ 4.5 (12) · Beginner · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • S

    SkillUp

    IT Systems Design and Analysis 

    Skills you'll gain: Systems Design, Business Process Modeling, Data Flow Diagrams (DFDs), Systems Analysis, Data Modeling, Process Modeling, Business Systems Analysis, Digital Transformation, Enterprise Modeling, Risk Management, Business Systems, Systems Architecture, Business Analysis, Information Technology, Process Flow Diagrams, Prototyping, Computer Science, Agile Methodology, Product Lifecycle Management, Business Communication

    4.7 stars, 27 reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4.7 (27) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • J

    Johns Hopkins University

    Clinical Trials Data Management and Quality Assurance

    Skills you'll gain: Clinical Data Management, Data Quality, Quality Assurance, Clinical Trial Management Systems, Case Report Forms, Clinical Trials, Data Maintenance, Clinical Monitoring, Data Cleansing, Data Management, Data Integrity, Clinical Research, Microsoft Excel, Data Compilation, Data Collection, Data Sharing, Data Security, Treatment Planning, Statistical Analysis

    4.7 stars, 194 reviews, Beginner, Course, 1 - 3 Months

    ★ 4.7 (194) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • C

    Coursera

    Create IT Diagrams with Lucidchart

    Skills you'll gain: Diagram Design, Data Import/Export, Collaborative Software, Technical Communication, Technical Documentation, User Accounts

    4.8 stars, 33 reviews, Beginner, Guided Project, Less Than 2 Hours

    ★ 4.8 (33) · Beginner · Guided Project · Less Than 2 Hours

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In summary, here are 10 of our most popular it service management courses

  • GenAI for Customer Service Teams: Coursera
  • Advanced Project Management: Asana, Jira, Confluence, and AI: Coursera
  • Project Planning: Putting It All Together: Google
  • IT Fundamentals and Hardware Essentials: Packt
  • Logistics Management and Supply Chain Strategies: EDUCBA
  • Microsoft Customer Service (with AI): Microsoft
  • GenAI for Customer Service Representatives: Coursera
  • Develop with Dell: IT Sales: Dell
  • CompTIA IT Fundamentals+ (FC0-U61): Packt
  • IT Systems Design and Analysis : SkillUp

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