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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • G

    Google Cloud

    Using gsutil to Perform Operations on Buckets and Objects

    Skills you'll gain: Cloud Storage, File Management, Cloud Computing, Data Storage, Google Cloud Platform, Public Cloud, Python Programming

    Beginner · Project · Less Than 2 Hours

  • Status: Free
    Free
    C

    Coursera

    Dashboards in Qlik Sense: Decision-Support Dashboards

    Skills you'll gain: Interactive Data Visualization, Exploratory Data Analysis, Dashboard, Data Visualization Software, Data Integration, Heat Maps, Spatial Data Analysis, Data-Driven Decision-Making, Decision Support Systems, Business Intelligence Software, Geospatial Information and Technology, Data Mapping

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Preview
    Preview
    S

    Starweaver

    Retail Sales Psychology: The Essentials of Selling More

    Skills you'll gain: Sales Strategy, B2B Sales, Sales Training, Sales Process, Marketing Psychology, Sales, Selling Techniques, Sales Enablement, Consumer Behaviour, Overcoming Objections, Storytelling, Closing (Sales), Stakeholder Communications, Negotiation, Non-Verbal Communication, Customer Engagement, Value Propositions, Communication Strategies, Empathy, Analysis

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free
    Free
    G

    Google Cloud

    Configuring IAM Permissions with gCloud - Azure

    Skills you'll gain: Identity and Access Management, Command-Line Interface, Cloud Management, Cloud Computing, User Accounts, Authorization (Computing), Google Cloud Platform, Microsoft Azure, Software Installation

    5
    Rating, 5 out of 5 stars
    ·
    6 reviews

    Beginner · Project · Less Than 2 Hours

  • P

    Packt

    Cisco CCST Networking - Video Training Series

    Skills you'll gain: Network Troubleshooting, OSI Models, Wireless Networks, Network Security, Network Protocols, TCP/IP, Network Infrastructure, Computer Networking, Network Routing, Network Routers, Network Monitoring, Cloud Computing, Command-Line Interface, Firewall, Network Performance Management, Network Switches

    Intermediate · Course · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Market Research: Analyze, Forecast & Apply

    Skills you'll gain: Market Research, Market Analysis, Marketing, Research Methodologies, Research, Research Design, Quantitative Research, Consumer Behaviour, Market Trend, Surveys, Customer Analysis, Qualitative Research, Forecasting, Price Negotiation, Analysis, Product Testing, Data Collection, Sampling (Statistics)

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Cloud Security, Resiliency, and Vulnerability Management

    Skills you'll gain: Infrastructure as Code (IaC), Endpoint Security, Vulnerability Management, Cloud Computing Architecture, Cloud Security, Cyber Threat Intelligence, Vulnerability Assessments, Cyber Attacks, Cloud Computing, Zero Trust Network Access, Cybersecurity, Network Security, Cloud Deployment, Infrastructure Security, Mobile Security, Disaster Recovery

    4.7
    Rating, 4.7 out of 5 stars
    ·
    6 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    N

    Northwestern University

    ما هي وسائل التواصل الاجتماعي؟

    Skills you'll gain: Social Media, Social Media Marketing, Social Media Strategy, Digital Transformation, Marketing, Professional Networking, Customer Relationship Building, Content Strategy, Customer Engagement, Market Dynamics, Integrated Marketing Communications, Target Audience, Peer Review

    Mixed · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    S

    Simplilearn

    Generative AI Course for Marketing, Sales, and Campaigns

    Skills you'll gain: Responsible AI, Lead Generation, Upselling, Business Ethics, AI Personalization, Generative AI, Sales Strategy, Cross Selling, Marketing Strategies, Sales Pipelines, Email Marketing, Blogs, Customer Insights, Content Creation, Customer Engagement, Social Media Marketing, Customer Retention, Customer Relationship Management, Emerging Technologies

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Mapa de empatía en Miro

    Skills you'll gain: Miro AI, Team Building, Collaborative Software, Customer Insights, Workflow Management, User Centered Design, Entrepreneurship

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Planejamento Estratégico de Marketing Digital

    Skills you'll gain: Campaign Management, Advertising Campaigns, Marketing Effectiveness, Consumer Behaviour, Key Performance Indicators (KPIs), Digital Marketing, Marketing Strategies, Marketing Analytics, Marketing, Customer experience strategy (CX), Marketing Strategy and Techniques, Performance Analysis, Strategic Marketing, Target Market, Performance Measurement, Return On Investment, Media Planning, Customer Insights, Content Strategy, Marketing Planning

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Preview
    Preview
    S

    S.P. Jain Institute of Management and Research

    Foundation of Global Supply Chains

    Skills you'll gain: Network Planning And Design, Logistics, Inventory Management System, Key Performance Indicators (KPIs), Transportation Operations, Corporate Sustainability, Risk Management, Coordination, Strategic Decision-Making, Microsoft Excel

    Beginner · Course · 1 - 3 Months

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1…281282283…389

In summary, here are 10 of our most popular customer service courses

  • Using gsutil to Perform Operations on Buckets and Objects: Google Cloud
  • Dashboards in Qlik Sense: Decision-Support Dashboards: Coursera
  • Retail Sales Psychology: The Essentials of Selling More: Starweaver
  • Configuring IAM Permissions with gCloud - Azure: Google Cloud
  • Cisco CCST Networking - Video Training Series: Packt
  • Market Research: Analyze, Forecast & Apply: EDUCBA
  • Cloud Security, Resiliency, and Vulnerability Management: Packt
  • ما هي وسائل التواصل الاجتماعي؟: Northwestern University
  • Generative AI Course for Marketing, Sales, and Campaigns: Simplilearn
  • Mapa de empatía en Miro: Coursera

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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