Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Skills you'll gain: Cloud Storage, File Management, Cloud Computing, Data Storage, Google Cloud Platform, Public Cloud, Python Programming
Beginner · Project · Less Than 2 Hours

Skills you'll gain: Interactive Data Visualization, Exploratory Data Analysis, Dashboard, Data Visualization Software, Data Integration, Heat Maps, Spatial Data Analysis, Data-Driven Decision-Making, Decision Support Systems, Business Intelligence Software, Geospatial Information and Technology, Data Mapping
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Sales Strategy, B2B Sales, Sales Training, Sales Process, Marketing Psychology, Sales, Selling Techniques, Sales Enablement, Consumer Behaviour, Overcoming Objections, Storytelling, Closing (Sales), Stakeholder Communications, Negotiation, Non-Verbal Communication, Customer Engagement, Value Propositions, Communication Strategies, Empathy, Analysis
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Identity and Access Management, Command-Line Interface, Cloud Management, Cloud Computing, User Accounts, Authorization (Computing), Google Cloud Platform, Microsoft Azure, Software Installation
Beginner · Project · Less Than 2 Hours

Skills you'll gain: Network Troubleshooting, OSI Models, Wireless Networks, Network Security, Network Protocols, TCP/IP, Network Infrastructure, Computer Networking, Network Routing, Network Routers, Network Monitoring, Cloud Computing, Command-Line Interface, Firewall, Network Performance Management, Network Switches
Intermediate · Course · 3 - 6 Months

Skills you'll gain: Market Research, Market Analysis, Marketing, Research Methodologies, Research, Research Design, Quantitative Research, Consumer Behaviour, Market Trend, Surveys, Customer Analysis, Qualitative Research, Forecasting, Price Negotiation, Analysis, Product Testing, Data Collection, Sampling (Statistics)
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Infrastructure as Code (IaC), Endpoint Security, Vulnerability Management, Cloud Computing Architecture, Cloud Security, Cyber Threat Intelligence, Vulnerability Assessments, Cyber Attacks, Cloud Computing, Zero Trust Network Access, Cybersecurity, Network Security, Cloud Deployment, Infrastructure Security, Mobile Security, Disaster Recovery
Intermediate · Course · 1 - 3 Months

Northwestern University
Skills you'll gain: Social Media, Social Media Marketing, Social Media Strategy, Digital Transformation, Marketing, Professional Networking, Customer Relationship Building, Content Strategy, Customer Engagement, Market Dynamics, Integrated Marketing Communications, Target Audience, Peer Review
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Responsible AI, Lead Generation, Upselling, Business Ethics, AI Personalization, Generative AI, Sales Strategy, Cross Selling, Marketing Strategies, Sales Pipelines, Email Marketing, Blogs, Customer Insights, Content Creation, Customer Engagement, Social Media Marketing, Customer Retention, Customer Relationship Management, Emerging Technologies
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Miro AI, Team Building, Collaborative Software, Customer Insights, Workflow Management, User Centered Design, Entrepreneurship
Beginner · Guided Project · Less Than 2 Hours

Fundação Instituto de Administração
Skills you'll gain: Campaign Management, Advertising Campaigns, Marketing Effectiveness, Consumer Behaviour, Key Performance Indicators (KPIs), Digital Marketing, Marketing Strategies, Marketing Analytics, Marketing, Customer experience strategy (CX), Marketing Strategy and Techniques, Performance Analysis, Strategic Marketing, Target Market, Performance Measurement, Return On Investment, Media Planning, Customer Insights, Content Strategy, Marketing Planning
Beginner · Specialization · 3 - 6 Months

S.P. Jain Institute of Management and Research
Skills you'll gain: Network Planning And Design, Logistics, Inventory Management System, Key Performance Indicators (KPIs), Transportation Operations, Corporate Sustainability, Risk Management, Coordination, Strategic Decision-Making, Microsoft Excel
Beginner · Course · 1 - 3 Months