• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • G

    Google Cloud

    Orchestrating a TFX Pipeline with Airflow

    Skills you'll gain: Apache Airflow, Tensorflow, MLOps (Machine Learning Operations), Google Cloud Platform, Model Training, Data Pipelines, Applied Machine Learning, Model Deployment, Cloud Computing, Machine Learning

    1.3 stars, 7 reviews, Beginner, Project, Less Than 2 Hours

    ★ 1.3 (7) · Beginner · Project · Less Than 2 Hours

  • G

    Google Cloud

    Escala con Google Cloud Operations

    Skills you'll gain: Cloud Management, Site Reliability Engineering, Scalability, Cloud Computing, Cloud Platforms, Service Level Agreement, Google Cloud Platform, Cloud Computing Architecture, Operating Cost, Cloud Infrastructure, Cost Management, Service Level, Cost Control, Budget Management, DevOps, Operating Expense, Capital Expenditure, System Monitoring, Infrastructure Architecture, Governance

    4.6 stars, 8 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.6 (8) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • H

    HubSpot Academy

    Managing for Frictionless Sales

    Skills you'll gain: Sales Enablement, Sales Management, Sales Training, Sales Process, Sales Development, Employee Onboarding, New Hire Orientations, Training Programs, Employee Training, Employee Coaching, Process Development, Talent Recruitment, Recruitment, Recruitment Strategies, Target Audience, Consumer Behaviour, Target Market

    Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    Amazon Q for beginners: Software Development with GenAI

    Skills you'll gain: Amazon Web Services, Code Review, AI literacy, AI Enablement, Integrated Development Environments, AI Workflows, Microsoft Visual Studio, Debugging, Development Environment, Vulnerability Scanning, Software Development, Web Applications, TypeScript

    Intermediate · Guided Project · Less Than 2 Hours

  • G

    Google Cloud

    Managing Change when Moving to Google Cloud en Español

    Skills you'll gain: Staff Management, Collaborative Software, Organizational Change, Change Management, Google Cloud Platform, Cloud Computing, Management Training And Development, Business Transformation, Workforce Development, Innovation, People Development, Digital Transformation, Talent Management, Employee Engagement

    4.7 stars, 9 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.7 (9) · Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • S

    Scrum.org

    Professional Scrum Product Ownerâ„¢ Fundamentals

    Skills you'll gain: Backlogs, User Feedback, Agile Product Development, Scrum (Software Development), Product Improvement, Sprint Planning, Product Management, Customer Insights, Agile Methodology, Process Validation, Agile Project Management, Product Development, Agile Software Development, Product Planning, Product Strategy, Project Management, Performance Measurement, Prioritization, Continuous Improvement Process, Business Analysis

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • C

    Coursera

    Serverless Apps in C#: Azure Function Apps

    Skills you'll gain: Cloud Deployment, Cloud Development, Application Deployment, Microsoft Azure, JSON, Cloud Applications, Serverless Computing, Application Programming Interface (API), Cloud Computing, C# (Programming Language), Restful API, Web Services, Cloud Storage

    Intermediate · Guided Project · Less Than 2 Hours

  • C

    Coursera

    Applied Lifecycle Marketing

    Skills you'll gain: Data-Driven Marketing, Customer Retention, Email Automation, Marketing Automation, HubSpot CRM, Marketing Strategies, Customer Analysis, Marketing Analytics, Customer Relationship Management (CRM) Software, Target Audience, Email Marketing, Data-Driven Decision-Making, Brand Loyalty, Customer Insights, B2B Sales, Marketing Effectiveness, Data Cleansing, Lead Generation, Growth Strategies, E-Commerce

    Intermediate · Specialization · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • P

    Packt

    Git and GitHub for DevOps Engineers

    Skills you'll gain: GitHub, Git (Version Control System), Devops Tools, Version Control, DevOps, Amazon Web Services, Collaborative Software, Software Versioning, Linux, Code Review

    Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • U

    University of Colorado Boulder

    Building and Pitching Marketing Campaigns in Tech Industries

    Skills you'll gain: Marketing Operations, Sales Presentation, Customer experience strategy (CX), Operations Management, MarTech, Marketing Management, Strategic Marketing, Marketing Planning, Media Planning, Marketing Strategy and Techniques, Supply Chain Systems, Customer experience improvement, Marketing Strategies, Customer Relationship Management, Sales Presentations, Sales Management, Customer Retention, Branding, Supply Chain, Forecasting

    Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
    Category: Build toward a degree
    Build toward a degree
  • M

    Microsoft

    Data Analytics and Machine Learning for Big Data

    Skills you'll gain: Apache Spark, Large Language Modeling, Applied Machine Learning, Model Training

    Intermediate · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • A

    Alex Genadinik

    How To Create A Great Marketing Plan And Marketing Strategy

    Skills you'll gain: Marketing Planning, Marketing Strategies, Advertising, Marketing Strategy and Techniques, Strategic Marketing, Business Planning, Marketing Effectiveness, Marketing, Customer Acquisition Management, Growth Strategies, Business Marketing, Digital Advertising, Target Market, Digital Marketing, Customer Retention

    Mixed · Course · 1 - 3 Months

    Status: Free trial
    Free trial
1…298299300…520

In summary, here are 10 of our most popular customer service courses

  • Orchestrating a TFX Pipeline with Airflow: Google Cloud
  • Escala con Google Cloud Operations: Google Cloud
  • Managing for Frictionless Sales: HubSpot Academy
  • Amazon Q for beginners: Software Development with GenAI: Coursera
  • Managing Change when Moving to Google Cloud en Español: Google Cloud
  • Professional Scrum Product Ownerâ„¢ Fundamentals: Scrum.org
  • Serverless Apps in C#: Azure Function Apps: Coursera
  • Applied Lifecycle Marketing: Coursera
  • Git and GitHub for DevOps Engineers: Packt
  • Building and Pitching Marketing Campaigns in Tech Industries: University of Colorado Boulder

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok