Conflict resolution courses cover techniques for managing disagreements in personal and professional contexts. You’ll learn about negotiation tactics, mediation practices, and the importance of active listening and empathy. Many courses also introduce frameworks that guide effective communication and help you navigate challenging conversations.

Macquarie University
Skills you'll gain: Conflict Management, Negotiation, Intercultural Competence, Stakeholder Management, Leadership and Management, Cultural Sensitivity, Cultural Diversity, Self-Awareness, Relationship Building, Communication Strategies, Communication
★ 4.7 (851) · Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Succession Planning, Performance Appraisal, Responsible AI, Culture Transformation, Human Resource Strategy, Intercultural Competence, Applicant Tracking Systems, Performance Review, Employee Engagement, Strategic Leadership, Conflict Management, Business Transformation, Employee Retention, Compensation Management, Performance Management, Generative AI, Employee Onboarding, Recruitment, Change Management, Data-Driven Decision-Making
★ 4.5 (1.1K) · Intermediate · Specialization · 3 - 6 Months

Alfaisal University | KLD
Skills you'll gain: Conflict Management, Mediation, Problem Solving, Interpersonal Communications, Communication
★ 4.5 (23) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Payment Card Industry (PCI) Data Security Standards, Credit/Debit Card Processing, Merchant Services, Payment Processing, Payment Systems, Payment Processing and Collection, Arbitration, Loss Prevention, Customer Complaint Resolution, Claims Processing, Security Controls, Auditing, Security Strategy, Conflict Management, Transaction Processing, Negotiation, Information Technology, Business, Finance, Securities (Finance)
Intermediate · Course · 3 - 6 Months

The Expert Academy
Skills you'll gain: Overcoming Objections, B2B Sales, De-escalation Techniques, Conflict Management, Enterprise Sales, Sales Presentation, Sales Strategy, Negotiation, Selling Techniques, Closing (Sales), Sales, Trustworthiness, Price Negotiation, Stakeholder Management, Behavior Management, Communication Strategies, Business Communication, Sales Prospecting, Communication, Resilience
Intermediate · Course · 1 - 3 Months

Creo Incubator
Skills you'll gain: Constructive Feedback, Emotional Intelligence, Conflict Management, Empathy & Emotional Intelligence, Stress Management, Resilience, Professionalism, Clinical Leadership, Empathy, Coordinating, Teamwork, Problem Solving, Self-Awareness, Collaboration, Communication Strategies, Interpersonal Communications, Communication
Beginner · Course · 1 - 4 Weeks

University of California, Irvine
Skills you'll gain: Conflict Management, De-escalation Techniques, Teamwork, Collaboration, Empathy, Interpersonal Communications, Assertiveness, Communication Strategies, Organizational Effectiveness, Communication, Active Listening
★ 4.5 (1.3K) · Mixed · Course · 1 - 4 Weeks

Erasmus University Rotterdam
Skills you'll gain: Policy Development, Conflict Management, Ethical Standards And Conduct, Disaster Recovery, Policy Analysis, Emergency Response, Mitigation, International Relations, Case Studies, Risk Analysis, Risk Management
★ 4.7 (88) · Intermediate · Course · 1 - 3 Months

Logical Operations
Skills you'll gain: Conflict Management, De-escalation Techniques, Teamwork, Mediation, Interpersonal Communications, Communication Strategies, Collaboration, Leadership, Verbal Communication Skills, Negotiation, Emotional Intelligence, Analysis, Communication, Active Listening, Program Implementation, Leadership Development, Problem Solving, Empathy, Non-Verbal Communication, Self-Awareness
Mixed · Course · 1 - 3 Months

Arizona State University
Skills you'll gain: Conflict Management, Emotional Intelligence, De-escalation Techniques, Empathy & Emotional Intelligence, Communication Strategies, Interpersonal Communications, Empathy, Communication, Verbal Communication Skills, Behavior Management, Self-Awareness, Concision
★ 4.4 (29) · Beginner · Course · 1 - 3 Months

University of California, Irvine
Skills you'll gain: Conflict Management, Communication Strategies, Case Studies, Stakeholder Management, Interpersonal Communications, Intercultural Competence, Portfolio Management, Organizational Effectiveness, Analysis
★ 4.7 (187) · Mixed · Course · 1 - 3 Months

Sage Publications
Skills you'll gain: Conflict Management, International Relations, Diplomacy, Social Justice, Mediation, Public Safety and National Security, Public Affairs, Sustainable Development, Child Welfare, Policy Analysis, Operational Analysis, Political Sciences, World History, Human Factors, Governance, Advocacy, Research, Case Studies, Report Writing, Coordination
Beginner · Course · 1 - 3 Months
Start with what you want to focus on. If you're focused on interpersonal conflict resolution, choose courses covering negotiation techniques and communication strategies. If you're interested in mediation processes, look for courses that include mediation frameworks and conflict analysis models. This will help you find the right course for your needs.