• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: New
    New
    Status: Free Trial
    Free Trial
    W

    Whizlabs

    Google Cloud SQL: Design, Deploy & Optimize Databases

    Skills you'll gain: Database Administration, Database Management, Relational Databases, SQL, Database Systems, Google Cloud Platform, Operational Databases, Database Design, Databases, Database Architecture and Administration, MySQL, Database Management Systems, System Configuration, Data Migration, Cloud Deployment, Database Software, Security Controls, Data Import/Export, Data Storage, Performance Tuning

    Intermediate · Course · 1 - 4 Weeks

  • P

    Packt

    CLCOR (350-801) v1.2 Video Training Series

    Skills you'll gain: Network Protocols, Collaborative Software, Dynamic Host Configuration Protocol (DHCP), Session Initiation Protocols, Network Planning And Design, Network Routing, System Configuration, Telecommunications, Network Troubleshooting, Control Panels, Configuration Management, Network Performance Management, Cloud Management, Communication Systems, Service Level, Enterprise Application Management, User Accounts, Digital Communications, Software Installation

    Intermediate · Course · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    B

    Board Infinity

    Prepare for CFA Level 1: Derivatives and Risk Management

    Skills you'll gain: Derivatives, Futures Exchange, Financial Trading, Financial Market, Risk Management, Capital Markets, Credit Risk, Securities Trading, Market Opportunities

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Analyze Traffic Sources with Analytics Dimensions

    Skills you'll gain: Google Analytics, Data-Driven Marketing, Marketing Analytics, Web Analytics, Web Analytics and SEO, Data-Driven Decision-Making, Data Literacy, Digital Analysis, Analytics, Customer Insights, Analysis, Descriptive Analytics, Performance Analysis, Performance Metric, Performance Reporting

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Cisco Learning and Certifications

    Implementing BGP in a Service Provider Network

    Skills you'll gain: Network Monitoring, Network Planning And Design

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    QuickBooks - Payroll and Taxes

    Skills you'll gain: QuickBooks (Accounting Software), Payroll Reporting, Payroll Systems, Payroll Tax, Payroll, Payroll Administration, Payroll Processing, Tax Management, Sales Tax, Tax Compliance, Accounting Software, Workforce Management, Tax Preparation, Compliance Reporting, Scheduling, Tax, Benefits Administration

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    R

    Real Madrid Graduate School Universidad Europea

    Desarrollo de estrategias eficaces de marketing deportivo

    Skills you'll gain: Marketing Analytics, Branding, Brand Management, Customer Engagement, Strategic Partnership, Marketing Strategy and Techniques, Loyalty Programs, Digital Transformation, Innovation, Social Media Strategy, Customer experience improvement, Technology Strategies, Data Analysis, Customer Relationship Management, Personalized Service, Content Strategy, Market Dynamics, Cross Platform Development, Artificial Intelligence, Ethical Standards And Conduct

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Orchestrate, Analyze, and Evaluate ML Pipelines

    Skills you'll gain: Feature Engineering, Data Pipelines, Apache Airflow, MLOps (Machine Learning Operations), Service Level, AI Orchestration, Data Store, Data Transformation, Change Control, Key Performance Indicators (KPIs)

    Intermediate · Course · 1 - 4 Weeks

  • P

    Packt

    MuleSoft for Salesforce Developers

    Skills you'll gain: API Design, API Gateway, Restful API, Application Programming Interface (API), Test Automation, Postman API Platform, Data Mapping, Application Deployment, Scripting, Cloud Deployment, Salesforce, Robotic Process Automation, Business Process Automation, Software Testing, Data Integration, API Testing, Simple Object Access Protocol (SOAP), Architectural Design, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML)

    Intermediate · Course · 3 - 6 Months

  • Status: Preview
    Preview
    N

    Northwestern University

    ¿Qué son los medios sociales?

    Skills you'll gain: Social Media Strategy, Social Media Marketing, Social Media, Customer Engagement, Social Media Analytics, Drive Engagement, Customer Relationship Building, Marketing, Driving engagement, Professional Networking, Data-Driven Marketing, Digital Brand Strategy, Digital Transformation, Marketing Analytics, Target Audience, Community Development, Peer Review

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Project Finance Modeling and Investment Analysis

    Skills you'll gain: Project Finance, Financial Modeling, Feasibility Studies, Financial Reporting, Project Performance, Financial Forecasting, Financial Analysis, Project Accounting, Finance, Performance Metric, Investment Management, Financial Data, Cost Estimation, Financial Statements, Project Estimation, Real Estate, Risk Management, Scenario Testing, Estimation, Decision Making

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    H

    HubSpot Academy

    إدارة العملاء المحتملين باستخدام HubSpot

    Skills you'll gain: Lead Generation, HubSpot CRM, Sales Management, Customer Relationship Building, Prospecting and Qualification, Sales Development, Sales Process, Customer Relationship Management (CRM) Software, Dashboard, Project Design, Project Implementation, Campaign Management, Service Level Agreement, Management Reporting, Workflow Management, Prioritization, Performance Reporting, Email Marketing, Performance Metric, Key Performance Indicators (KPIs)

    Beginner · Course · 1 - 3 Months

1…410411412…507

In summary, here are 10 of our most popular customer service courses

  • Google Cloud SQL: Design, Deploy & Optimize Databases: Whizlabs
  • CLCOR (350-801) v1.2 Video Training Series: Packt
  • Prepare for CFA Level 1: Derivatives and Risk Management: Board Infinity
  • Analyze Traffic Sources with Analytics Dimensions: Coursera
  • Implementing BGP in a Service Provider Network: Cisco Learning and Certifications
  • QuickBooks - Payroll and Taxes: Packt
  • Desarrollo de estrategias eficaces de marketing deportivo: Real Madrid Graduate School Universidad Europea
  • Orchestrate, Analyze, and Evaluate ML Pipelines: Coursera
  • MuleSoft for Salesforce Developers: Packt
  • ¿Qué son los medios sociales?: Northwestern University

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok