Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Programming Principles, Scripting, Scripting Languages, Data Structures, Development Environment, Microsoft Visual Studio, Integrated Development Environments, Computer Programming, Software Installation, Algorithms, Debugging
Beginner · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Health Equity, Health Disparities, Public Health, Epidemiology, Social Determinants Of Health, Data Collection, Health Policy, Health Informatics, Data Analysis, Research, Surveys
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Performance Measurement, Workflow Management, Business Process Improvement, Performance Improvement, Business Process, Process Optimization, Process Analysis, Continuous Improvement Process, Service Improvement, Key Performance Indicators (KPIs), Process Mapping, Automation, Organizational Skills, Change Management, Stakeholder Engagement
Beginner · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: Intercultural Competence, Human Capital, Cultural Diversity, Human Resources, Human Resources Management and Planning, Human Resource Strategy, Cultural Sensitivity, Case Studies, Culture, Workforce Management, Leadership
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Containerization, Restful API, Event-Driven Programming, DevOps, Data Integration, z/OS, Solution Architecture, Cloud Applications, Microservices, Enterprise Architecture, IBM Cloud, Application Lifecycle Management, Cloud-Native Computing, Application Design, CI/CD, Systems Integration, Software Architecture, Mainframe Computing
Beginner · Course · 1 - 3 Months

Skills you'll gain: MySQL, SQL, MySQL Workbench, Query Languages, Descriptive Statistics, Data Analysis
Intermediate · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: Fundraising, Goal Setting, Campaign Management, Promotions and Campaigns, Project Design, Drive Engagement, Content Creation
Beginner · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: Descriptive Statistics, Jupyter, Microsoft Azure, Feature Engineering, Data Analysis, Statistics, Exploratory Data Analysis, Probability & Statistics, Data Visualization Software, Correlation Analysis, Applied Machine Learning
Beginner · Guided Project · Less Than 2 Hours

Simplilearn
Skills you'll gain: Power BI, Data Analysis Expressions (DAX), Dashboard, Data Visualization, Data Modeling, Interactive Data Visualization, Report Writing, Data Visualization Software, Data Storytelling, Data Transformation, Data Manipulation, Data Cleansing, Data Sharing, Key Performance Indicators (KPIs), Relationship Building
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Swift Programming, Apple Xcode, Apple iOS, iOS Development, Apple software proficiency, Application Development, Cross Platform Development, Mobile Development, UI Components, Mobile Development Tools, Animations, Object Oriented Programming (OOP), Programming Principles, Data Storage, Cloud Storage, Application Deployment, Responsive Web Design, User Interface (UI), Development Environment, Integrated Development Environments
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: AI Personalization, Proposal Writing, Proposal Development, Sales Presentation, Sales Strategy, Generative AI Agents, Storytelling, Presentations, Sales Process, Content Performance Analysis, Personalized Service, Market Research, Customer Analysis, Data-Driven Decision-Making, Microsoft PowerPoint, Competitive Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Discussion Facilitation, Community Organizing, Interactive Learning, Driving engagement, Content Management Systems, System Configuration
Beginner · Guided Project · Less Than 2 Hours