• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • S

    Skillshare

    Monetize Your 3D Art: Sell Assets & Grow Your Audience

    Skills you'll gain: 3D Assets, Entrepreneurship, Growth Strategies, Strategic Marketing, Customer Acquisition Management, Marketing Strategies, Business Planning, Promotional Strategies, Commercialization, Target Audience, Animations, Digital Assets, Driving engagement, Sustainable Business, Business Strategies, Brand Strategy, Branding

    Beginner · Course · 1 - 4 Weeks

    Status: Free Trial
    Free Trial
  • C

    Coursera

    Harden AI: Secure Your ML Pipelines

    Skills you'll gain: AI Security, Vulnerability Scanning, Hardening, DevSecOps, Vulnerability Assessments, Responsible AI, Identity and Access Management, MLOps (Machine Learning Operations), Cyber Governance, Infrastructure Security, Security Controls, CI/CD, Continuous Monitoring, AI Personalization, Resilience, Compliance Management, Anomaly Detection, Data Integrity, Containerization, Engineering

    Intermediate · Course · 1 - 4 Weeks

    Status: Free Trial
    Free Trial
  • U

    University of Illinois Urbana-Champaign

    Éthique, culture et perspectives mondiales

    Skills you'll gain: Business Ethics, Ethical Standards And Conduct, Cultural Responsiveness, Culture, Branding, Cultural Diversity, Intercultural Competence, Cultural Sensitivity, Global Marketing, Stakeholder Management, Stakeholder Analysis, Stakeholder Engagement, Stakeholder Communications, Consumer Behaviour, Decision Making, Case Studies

    Beginner · Course · 1 - 3 Months

    Category: Preview
    Preview
  • N

    Northeastern University

    Data Warehousing and Integration Part 2

    Skills you'll gain: Data Governance, Data Warehousing, Extract, Transform, Load, Data Integration, Cloud Development, Data Quality, Cloud Engineering, Cloud-Based Integration, Data Infrastructure, Data Management, Cloud-Native Computing, Data Architecture, Data Pipelines, Data Processing, Process Design, DevOps, Data Store, Business Process Modeling, Cloud Deployment, Dataflow

    Mixed · Course · 1 - 3 Months

    Category: Preview
    Preview
  • U

    UBITS

    Estima la carga de trabajo de tu equipo

    Skills you'll gain: Sprint Planning, Project Estimation, Estimation, Backlogs, Agile Methodology, Agile Project Management, Kanban Principles, Capacity Management, User Story, Team Management, Project Planning, Prioritization

    Intermediate · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • C

    Coursera

    Automate AI Anomaly Detection & Response

    Skills you'll gain: Anomaly Detection, Microsoft Azure, Event Monitoring, Application Performance Management, Incident Management, Time Series Analysis and Forecasting, Generative AI, Query Languages, Data Integration, Process Optimization, Data Analysis, User Feedback

    Intermediate · Course · 1 - 4 Weeks

    Status: Free Trial
    Free Trial
  • C

    Coursera

    Unify Diverse Data Sources

    Skills you'll gain: Data Integration, Apache Kafka, Systems Integration, Restful API, Data Infrastructure, Enterprise Security, Enterprise Architecture, Application Programming Interface (API), Relational Databases, Databases, Database Management, Real Time Data, Authentications

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free Trial
    Free Trial
  • W

    Whizlabs

    AWS: Management and Governance

    Skills you'll gain: Amazon CloudWatch, Amazon Web Services, AWS CloudFormation, Cloud Management, Infrastructure as Code (IaC), AWS Identity and Access Management (IAM), Configuration Management, Identity and Access Management

    Intermediate · Course · 1 - 4 Weeks

    Status: Free Trial
    Free Trial
  • U

    University of Virginia

    디지털 제품 경영: 현대적 기본 원칙

    Skills you'll gain: Stakeholder Communications, Customer Analysis, Customer Insights, Product Management, Stakeholder Management, Growth Strategies, Product Development, Stakeholder Engagement, Product Improvement, New Product Development, Product Lifecycle Management, Innovation, Agile Methodology, Digital Transformation, Product Requirements, Action Oriented, Business Analytics, Business Modeling, Data-Driven Decision-Making, Product Testing

    Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • E

    EDUCBA

    Brand Equity and Brand Performance Analysis

    Skills you'll gain: Branding, Brand Awareness, Brand Management, Brand Strategy, Brand Loyalty, Marketing Effectiveness, Case Studies, Performance Measurement, Strategic Marketing, Marketing Psychology, Customer Insights, Business Metrics, Qualitative Research, Customer Analysis, Consumer Behaviour, Performance Metric, Market Research, Statistical Analysis

    Mixed · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free Trial
    Free Trial
  • C

    Coursera

    Mastering Application Performance Monitoring in AppDynamics

    Skills you'll gain: Dashboard Creation, Dashboard, Application Performance Management, Role-Based Access Control (RBAC), Model Optimization, MLOps (Machine Learning Operations), System Monitoring, Enterprise Application Management, Performance Analysis, Performance Metric, Anomaly Detection, Real Time Data, Performance Tuning, Performance Measurement, Devops Tools, Operational Performance Management, Site Reliability Engineering, DevOps, Continuous Monitoring, Root Cause Analysis

    Beginner · Specialization · 1 - 3 Months

    Category: New
    New
    Status: Free Trial
    Free Trial
  • G

    Google Cloud

    Implementing Security in Dataplex

    Skills you'll gain: Identity and Access Management, Cloud Security, Google Cloud Platform, File Management, Data Lakes, Cloud Storage, Data Security, Cloud Management, Data Access, Role-Based Access Control (RBAC), Authorization (Computing), User Provisioning, Cloud Computing, Big Data, Data Analysis

    Beginner · Project · Less Than 2 Hours

1…425426427…507

In summary, here are 10 of our most popular customer service courses

  • Monetize Your 3D Art: Sell Assets & Grow Your Audience: Skillshare
  • Harden AI: Secure Your ML Pipelines: Coursera
  • Éthique, culture et perspectives mondiales: University of Illinois Urbana-Champaign
  • Data Warehousing and Integration Part 2: Northeastern University
  • Estima la carga de trabajo de tu equipo: UBITS
  • Automate AI Anomaly Detection & Response: Coursera
  • Unify Diverse Data Sources: Coursera
  • AWS: Management and Governance: Whizlabs
  • 디지털 제품 경영: 현대적 기본 원칙: University of Virginia
  • Brand Equity and Brand Performance Analysis: EDUCBA

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok