Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

Skills you'll gain: Customer Success Management, Crisis Management, Customer Relationship Building, Customer Retention, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Relationship Management, Customer Data Management, Account Strategy, Customer experience improvement, Performance Metric, Business Metrics, Key Performance Indicators (KPIs), Account Management, Stakeholder Engagement, Product Knowledge, Customer Insights, Incident Management, Business Management, Stakeholder Management
Beginner · Course · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: HVAC, Building Services Engineering, Architectural Engineering, Building Design, Energy and Utilities, Climate Change Mitigation, Systems Engineering, Mechanical Engineering, Pump Stations, Systems Design, Civil and Architectural Engineering, Construction, Architecture and Construction, Engineering Design Process, Design Strategies, Mathematical Modeling
Advanced · Specialization · 3 - 6 Months

Skills you'll gain: Quality Management, Continuous Quality Improvement (CQI), Quality Management Systems, Quality Improvement, Continuous Improvement Process, Kaizen Methodology, Supplier Quality Management, Product Quality (QA/QC), Quality Monitoring, Quality Assurance and Control, Quality Assessment, Service Improvement, Quality Assurance, Supplier Management, Drive Engagement, Quality Control, Lean Manufacturing, Customer experience improvement, Employee Engagement, Supplier Relationship Management
★ 4.9 (35) · Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Proposal Writing, Business Communication, Proposal Development, Communication, Writing, Crisis Management, Persuasive Communication, Corporate Communications, Presentations, Communication Strategies, Public Speaking
★ 4.7 (19) · Beginner · Course · 1 - 4 Weeks

University of Illinois Urbana-Champaign
Skills you'll gain: Creativity, Ideation, Teamwork, Creative Thinking, Presentations, Communication, Brainstorming, Innovation, Persuasive Communication, Team Collaboration, Influencing, Collaboration, Professional Development, Creative Problem-Solving, Open Mindset, Decision Making
★ 4.8 (55) · Beginner · Course · 1 - 3 Months

Rutgers the State University of New Jersey
Skills you'll gain: Financial Statement Analysis, Supply Chain, Financial Statements, Supply Chain Management, Supply Chain Systems, Case Studies, Financial Analysis, Supply Chain Planning, Process Mapping, System Implementation, Financial Acumen, Product Strategy, Plan Execution, Income Statement, Business Strategy, Product Planning, Management Information Systems, Organizational Change, IT Management, Complex Problem Solving
★ 4.8 (26) · Advanced · Course · 1 - 4 Weeks

Saïd Business School, University of Oxford
Skills you'll gain: FinTech, Financial Inclusion, Financial Services, Data Sharing, Financial Regulation, Financial Systems, Application Programming Interface (API), Financial Data, Banking, Financial Regulations, International Finance, Law, Regulation, and Compliance, Data Governance, Finance, Interoperability, Design Strategies, Regulatory Requirements, Strategic Thinking, Innovation, General Data Protection Regulation (GDPR)
★ 4.6 (25) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Team Leadership, Team Performance Management, Team Collaboration, Collaboration, People Management
★ 4.7 (38) · Beginner · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Site Reliability Engineering, Docker (Software), Containerization, GitHub Copilot, Kubernetes, Virtualization, Cloud Deployment, Virtualization and Virtual Machines, Microservices, Development Environment, Application Deployment, Virtual Machines, Cloud Development, Database Management, Test Engineering, Cloud-Based Integration
★ 3.8 (50) · Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Product Lifecycle Management, Manufacturing and Production, Manufacturing Processes, Product Engineering, Robotic Process Automation, Manufacturing Operations, Production Process, Industrial Engineering, Business Process Automation, Automation, Enterprise Resource Planning, Product Development, Supply Chain Management, Energy and Utilities, Plant Operations and Management, Internet Of Things, Robotics, Digital Transformation, Data Integration, Real Time Data
★ 4.6 (24) · Intermediate · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: Software Design Patterns, Object Oriented Programming (OOP), Object Oriented Design, Computational Thinking, Programming Principles, Software Design, Algorithms, Software Architecture, Computer Programming, Python Programming, Model View Controller
★ 4.4 (38) · Beginner · Course · 1 - 4 Weeks

Yale University
Skills you'll gain: Health Promotion, Media and Communications, Program Evaluation, Digital Analysis, Surveys, Digital Communications, Persuasive Communication, Behavioral Economics
★ 4.8 (53) · Intermediate · Course · 1 - 3 Months