Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

Princeton University
Skills you'll gain: Blockchain, Cryptography, Cryptographic Protocols, Encryption, Payment Systems, FinTech, Public Key Cryptography Standards (PKCS), Key Management, Application Security, Digital Assets, Network Protocols, Transaction Processing, Distributed Computing, Emerging Technologies, Scripting, Application Specific Integrated Circuits, Data Structures, Financial Policy, Financial Regulation, Market Dynamics
Mixed · Course · 1 - 3 Months

University at Buffalo
Skills you'll gain: Model Based Systems Engineering, Peer Review, Programmable Logic Controllers, Systems Engineering, Product Lifecycle Management, Intrusion Detection and Prevention, Security Controls, Performance Measurement, Collaborative Software, Control Systems, Continuous Monitoring, Anomaly Detection, Manufacturing and Production, Machine Controls, Incident Response, Digital Transformation, Cyber Attacks, Vulnerability Assessments, Cybersecurity, Manufacturing Operations
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Information Technology, Computer Hardware, Cloud Computing, Network Troubleshooting, Software Installation, Technical Support and Services, Help Desk Support, Cybersecurity, Cloud Infrastructure, Cyber Attacks, Information Technology Operations, Data Storage, General Networking, Database Software, Operating Systems, Computer Networking, Package and Software Management, Computer Security Awareness Training, IT Infrastructure, Project Management
Beginner · Course · 1 - 3 Months

Salesforce
Skills you'll gain: Sales Process, Sales, Salesforce, Customer Relationship Management (CRM) Software, Sales Operations, Customer Relationship Management, General Sales Practices, B2B Sales, Sales Pipelines, Data Management, Customer Data Management, Information Management, Databases, Data Quality, Data Cleansing, Business-To-Consumer
Beginner · Course · 1 - 4 Weeks

John Wiley & Sons
Skills you'll gain: AutoCAD, Computer-Aided Design, Technical Drawing, Engineering Drawings, Architectural Drawing, Design Software, Plot (Graphics), Graphical Tools, User Interface (UI), Command-Line Interface, Digital Design, UI Components, Design and Product, Design Elements And Principles, Systems Of Measurement
Beginner · Course · 1 - 3 Months

Microsoft
Skills you'll gain: Responsible AI, Customer Service, AI Personalization, AI Enablement, AI Integrations, Customer experience improvement, Customer Communications Management, Service Level, Interpersonal Communications, Service Design, Personalized Service, Customer Support, Customer experience strategy (CX), Decision Intelligence, Customer Engagement, Service Level Agreement, Decision Making, Workflow Management, Problem Solving, Data Analysis
Beginner · Course · 1 - 4 Weeks

Vanderbilt University
Skills you'll gain: Clinical Data Management, Data Capture, Electronic Data Capture (EDC), Clinical Research, Data Management, Data Collection, Data Sharing, Data Strategy, Data Quality, Data Storage, Regulatory Compliance
Beginner · Course · 1 - 3 Months

Stanford Online
Skills you'll gain: Data Structures, Graph Theory, Algorithms, Bioinformatics, Theoretical Computer Science, Social Network Analysis, Network Analysis, Network Routing, Computational Thinking, Mathematical Theory & Analysis, Analysis, Computer Science, Probability & Statistics, Probability, Design Strategies, Logical Reasoning
Intermediate · Specialization · 3 - 6 Months

Knowledge Accelerators
Skills you'll gain: Power BI, Data Presentation, Dashboard Creation, Microsoft Excel, Dashboard, Microsoft Power Platform, Excel Formulas, Business Intelligence Software, Data Modeling, Datamaps, Data Manipulation, Business Reporting, Data Sharing, Extract, Transform, Load, Data Entry, Data Analysis, Data Storytelling, Analytics, Trend Analysis, Data Management
Beginner · Specialization · 3 - 6 Months

Microsoft
Skills you'll gain: Environmental Social And Corporate Governance (ESG), AI Product Strategy, Microsoft Copilot, AI Enablement, Responsible AI, Return On Investment, Cost Benefit Analysis, AI Security, Business Priorities, Governance Risk Management and Compliance, Financial Modeling, Governance, Data Governance, Executive Presence, Key Performance Indicators (KPIs), Risk Analysis, Operating Cost, Decision Making, Power Platform Architecture & Technical Design, Risk Modeling
Beginner · Course · 1 - 3 Months

Skills you'll gain: GitHub Copilot, Model Context Protocol, Prompt Engineering, GitHub, Generative AI Agents, Generative AI, AI Enablement, Integrated Development Environments, Collaborative Software, AI Workflows, Responsible AI, Large Language Modeling, Software Development Tools, LLM Application, Collaboration, Context Engineering, AI Integrations, Software Development Life Cycle, Code Review, Debugging
Intermediate · Course · 1 - 3 Months

University of Colorado System
Skills you'll gain: Database Design, Decision Support Systems, Dashboard, Data Warehousing, Business Intelligence, Database Development, Relational Databases, Performance Measurement, Data Modeling, Business Intelligence Software, Database Software, Database Management Systems, Operational Performance Management, Database Management, SQL, Star Schema, Data Governance, Data Integration, Dashboard Creation, Data Visualization
Advanced · Specialization · 3 - 6 Months