Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Responsive Web Design, Front-End Web Development, Git (Version Control System), Web Content Accessibility Guidelines, User Interface and User Experience (UI/UX) Design, HTML and CSS, React.js, Usability, Software Technical Review, Web Applications, User Experience Design, Semantic Web, Data Validation, Javascript
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Generative AI
Intermediate · Course · 3 - 6 Months

Skills you'll gain: Retrieval-Augmented Generation, AI Workflows, Model Deployment, Transfer Learning, Application Deployment, Embeddings, Vector Databases, Model Evaluation
Advanced · Course · 1 - 3 Months

Skills you'll gain: Fraud detection, Accounting Software, Financial Auditing, Data-Driven Decision-Making, Reconciliation, Cost Benefit Analysis, Business Workflow Analysis, Operational Analysis, Artificial Intelligence, Transaction Processing, Process Analysis
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Sales Territory Management, Sales Pipelines, Cold Calling, Regional Sales, Customer Relationship Management, Product Knowledge, Lead Generation, Sales Presentations, Sales Strategy, Inside Sales, B2B Sales, Consultative Selling, Sales Prospecting, Microsoft Copilot, AI Personalization, Customer Relationship Management (CRM) Software, Email Automation, Generative AI, ChatGPT, Customer Engagement
Intermediate · Specialization · 3 - 6 Months
SAS
Skills you'll gain: Data Manipulation, SAS (Software), Data Access, Data Import/Export, Microsoft Excel, Data Analysis, Data Transformation, Requirements Analysis, Statistical Programming, Exploratory Data Analysis, Data Validation, Statistical Analysis, Data Wrangling, Data Processing, Data Preprocessing, Pivot Tables And Charts, Data Integration, SQL, Data Cleansing, Descriptive Statistics
Build toward a degree
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Serverless Computing, API Gateway, Extensible Markup Language (XML), JSON, Amazon Web Services, Cloud Deployment, Cloud Development, Application Programming Interface (API), Cloud Applications, Restful API, Data Processing, Data Transformation
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Prompt Engineering, Generative AI Agents, Responsible AI, Google Gemini, Retrieval-Augmented Generation, Generative AI, AI Enablement, Google Cloud Platform, Customer experience improvement, Google Workspace, Gemini, AI Product Strategy, AI Workflows, AI Security, Agentic systems, Google Docs, Cloud Infrastructure, Cloud Computing, Artificial Intelligence, Collaboration
Beginner · Specialization · 3 - 6 Months

University at Buffalo
Skills you'll gain: Personal protective equipment, Electrical Substation, Electrical Power, Electric Power Systems, Electrical Systems, Environmental Regulations, Energy and Utilities, Basic Electrical Systems, Oil and Gas, Safety Training, Electrical Equipment, Occupational Safety and Health Administration (OSHA), Hazard Analysis, Workforce Development, Billing, Sustainable Development, Safety Standards, Sustainable Technologies, Supply Chain, Regulatory Affairs
Beginner · Specialization · 3 - 6 Months

Simplilearn
Skills you'll gain: Branding, Brand Marketing, Brand Strategy, Brand Management, Target Audience, Brand Awareness, Logo Design, Global Marketing, Digital Transformation, Brand Loyalty, Marketing, Marketing Design, Marketing Strategies, Marketing Effectiveness, Market Opportunities, Consumer Behaviour
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Cybersecurity, Endpoint Security, Network Security, Cyber Attacks, Encryption, Information Systems Security, Application Security, Cyber Security Policies, Penetration Testing, Data Security, Computer Security Awareness Training, Firewall, Cryptography, Security Controls, Threat Modeling, Intrusion Detection and Prevention, Security Awareness, Mobile Security, Malware Protection, Authentications
Beginner · Course · 1 - 3 Months

Skills you'll gain: Accounting Software, Financial Reporting, Business Reporting, Management Reporting, Project Accounting, Bookkeeping, Standard Accounting Practices, Accounting, Small Business Accounting, Ledgers (Accounting), General Accounting, Software As A Service, Expense Management, Order Management, Billing, Billing & Invoicing, Invoicing, System Configuration, Inventory Management System, Payment Processing
Beginner · Course · 1 - 3 Months