Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: AI Workflows, Artificial Neural Networks
Intermediate · Course · 3 - 6 Months

Skills you'll gain: Team Performance Management, Generative AI, Kanban Principles, Analytics, AI Security, Big Data, Investment Management, Coaching, Trend Analysis, Scalability, Emotional Intelligence, Technology Strategies, Business, Employee Engagement, Business Ethics, Customer experience improvement, Responsible AI, Complex Problem Solving, Research, Estimation
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Prioritization, Business Priorities, Forecasting, Resource Allocation, Product Strategy, Data-Driven Decision-Making, Performance Metric, Data Analysis, Analytics, Estimation, Stakeholder Engagement, Benchmarking, Customer Acquisition Management, Project Estimation, Project Planning, Spreadsheet Software, Business Modeling
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Sprint Planning, Work Breakdown Structure, Jira (Software), Dashboard, Sprint Retrospectives, User Story, Verification And Validation, Quality Assurance, Issue Tracking, Software Testing, Data Visualization, Test Planning, Workflow Management, Project Management, Data-Driven Decision-Making, Continuous Improvement Process, Kanban Principles, Agile Methodology, Capacity Planning, Root Cause Analysis
Intermediate · Specialization · 3 - 6 Months

Logical Operations
Skills you'll gain: Power BI, Business Reporting, Business Intelligence, Data Storytelling, Business Intelligence Software, Data Visualization Software, Data Analysis, Microsoft Excel, Data Analysis Software, Data Modeling, Data Integration, Self Service Technologies, Data Management, Microsoft PowerPoint, Microsoft 365, Microsoft Office
Mixed · Course · 1 - 4 Weeks

Rice University
Skills you'll gain: Data Visualization Software, File I/O, Data Visualization, Plot (Graphics), Package and Software Management, Python Programming, Data Cleansing, Programming Principles, Data Manipulation, Development Environment, Data Structures, Scripting, Data Storage, Data Import/Export, Data Processing, Data Analysis, Program Development, Data Integration, Scripting Languages, Computer Programming
Beginner · Specialization · 3 - 6 Months

Google Cloud
Skills you'll gain: Prompt Engineering, Generative AI Agents, Google Gemini, Retrieval-Augmented Generation, Generative AI, Google Cloud Platform, AI Enablement, AI Product Strategy, Google Workspace, Responsible AI, Customer Engagement, AI Workflows, Agentic systems, AI Security, Google Docs, Cloud Infrastructure, Organizational Strategy, Cloud Computing, Artificial Intelligence, Collaboration
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Responsible AI, Generative AI, Data Ethics, Artificial Intelligence, AI Enablement, Governance, Business Intelligence, Business Transformation, Data-Driven Decision-Making, Customer Service
Beginner · Course · 1 - 4 Weeks

Universitat Politècnica de València
Skills you'll gain: Business Systems, Business Technologies, Enterprise Resource Planning, Supply Chain Management, Management Information Systems, Microsoft Excel, Geographic Information Systems, Web Development, Web Applications, Customer Relationship Management
Beginner · Course · 1 - 3 Months

Skills you'll gain: DevOps, Agile Methodology, Cloud-Native Computing, CI/CD, Test Driven Development (TDD), Scrum (Software Development), Behavior-Driven Development, Performance Metric, Accountability, Team Oriented, Culture Transformation, Microservices, Cross-Functional Collaboration
Beginner · Course · 1 - 3 Months

Skills you'll gain: Plot (Graphics), Swift Programming, Apple iOS, Interactive Data Visualization, Apple Xcode, User Interface (UI), User Interface (UI) Design, Color Theory, Hypertext Markup Language (HTML), Animations, Data Management, Debugging
Intermediate · Course · 1 - 3 Months

Duke University
Skills you'll gain: Programming Principles, Algorithms, C (Programming Language), Computer Programming, Software Engineering, Problem Solving, Solution Design
Beginner · Course · 1 - 4 Weeks