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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


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    Coursera

    Design Ethical AI Rewards and Policies

    Skills you'll gain: Reinforcement Learning, Regulatory Compliance, Due Diligence, Artificial Intelligence and Machine Learning (AI/ML), Risk Analysis, Policy Analysis, Policy Development, Algorithms

    Intermediate · Course · 1 - 4 Weeks

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    Edureka

    Generative AI Essentials for Finance and Accounting

    Skills you'll gain: Prompt Engineering, Generative AI, Prompt Engineering Tools, Miro AI, Financial Accounting, Cash Flow Forecasting, Accounting, Risk Analysis, Cash Flows, Data Processing

    Beginner · Course · 1 - 4 Weeks

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    Starweaver

    Relationship Management and Business Development

    Skills you'll gain: Relationship Management, Customer Relationship Building, Rapport Building, Business Development, Sales Prospecting, Customer Retention, Account Strategy, Communication, Business Communication, Organizational Development, Stakeholder Engagement, Upselling, Active Listening, Customer Insights

    4.4
    Rating, 4.4 out of 5 stars
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    250 reviews

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Jira: Navigate, Track, and Organize

    Skills you'll gain: Jira (Software), Agile Project Management, Backlogs, Kanban Principles, Collaborative Software, Project Management Software, User Story, Project Management, Project Coordination, Agile Methodology, Work Breakdown Structure, Issue Tracking, Organizational Skills, Workflow Management, Prioritization

    Beginner · Course · 1 - 4 Weeks

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    LearnQuest

    Advanced Lead Qualification and Pipeline Management

    Skills you'll gain: Sales Pipelines, Closing (Sales), Sales Process, Prospecting and Qualification, Negotiation, Sales Training, Sales Strategy, Customer Analysis, Sales Enablement, Marketing Analytics, Customer Relationship Management (CRM) Software, Account Management, Customer Success Management, Data-Driven Decision-Making

    Beginner · Course · 1 - 4 Weeks

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    Knowledge Accelerators

    From Excel to Power BI

    Skills you'll gain: Power BI, Data Visualization, Interactive Data Visualization, Business Intelligence, Data-Driven Decision-Making, Data Analysis, Data Synthesis, Trend Analysis, Excel Formulas, Data Manipulation, Business Analytics, Data Management, Key Performance Indicators (KPIs), Data Quality

    4.5
    Rating, 4.5 out of 5 stars
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    1.7K reviews

    Beginner · Course · 1 - 3 Months

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    Coursera

    Interactive Document Design in Canva

    Skills you'll gain: Interactive Design, Canva (Software), Layout Design, Digital Design, Information Architecture, Browser Compatibility, Graphic and Visual Design, Typography, Design Strategies, Color Theory, Design Elements And Principles, Quality Assurance

    Beginner · Course · 1 - 4 Weeks

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    Duke University

    Theology for Personal Spiritual Growth

    Skills you'll gain: Storytelling, Aesthetics, Compassion, Art History, Liberal Arts, Performing Arts, Teaching, Community Development, Creativity, Discussion Facilitation, Music, Research, Personal Integrity, Leadership, Self-Awareness, Cultural Diversity, Growth Mindedness, Ethical Standards And Conduct

    4.5
    Rating, 4.5 out of 5 stars
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    30 reviews

    Beginner · Specialization · 3 - 6 Months

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    Edureka

    Generative Engine Content Optimization

    Skills you'll gain: Content Performance Analysis, Generative AI, AI Workflows, Web Content, Prompt Engineering, AI Product Strategy, Search Engine Optimization, Content Creation, Content Strategy, Content Marketing, Public Relations, ChatGPT

    Beginner · Course · 1 - 3 Months

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    Alex Genadinik

    2026 AI And ChatGPT At Work: Productive AI Use For Beginners

    Skills you'll gain: Prompt Engineering, ChatGPT, AI Enablement, Presentations, Generative AI, AI Personalization, AI Workflows, Multimedia, OpenAI, Artificial Intelligence, Productivity Software, Content Creation, Brainstorming, Proofreading

    Mixed · Course · 1 - 3 Months

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    Google Cloud

    Generative AI Leader

    Skills you'll gain: Google Gemini, Retrieval-Augmented Generation, Generative AI, AI Enablement, AI Orchestration, Customer experience improvement, Enterprise Security, Artificial Intelligence, LLM Application, Decision Making, Cloud Infrastructure, Organizational Strategy, Cloud Computing, Cloud Platforms, Customer experience strategy (CX), Innovation, MLOps (Machine Learning Operations), Change Management, Collaboration

    Beginner · Specialization · 3 - 6 Months

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    Coursera

    Managing AI Projects That Ship and Scale

    Skills you'll gain: Milestones (Project Management), Acceptance Testing, CI/CD, Scope Management, MLOps (Machine Learning Operations), Feature Engineering, Governance Risk Management and Compliance, Capacity Management, Responsible AI, Smart Goals, Project Risk Management, Compliance Management, Stakeholder Communications, Data Governance, Risk Analysis, Model Evaluation, Applied Machine Learning, Project Planning, Risk Management, Mitigation

    Intermediate · Specialization · 3 - 6 Months

Searches related to customer experience

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branding and customer experience
generative ai for customer experience optimization
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1…666768…549

In summary, here are 10 of our most popular customer experience courses

  • Design Ethical AI Rewards and Policies: Coursera
  • Generative AI Essentials for Finance and Accounting: Edureka
  • Relationship Management and Business Development : Starweaver
  • Jira: Navigate, Track, and Organize: Coursera
  • Advanced Lead Qualification and Pipeline Management: LearnQuest
  • From Excel to Power BI: Knowledge Accelerators
  • Interactive Document Design in Canva: Coursera
  • Theology for Personal Spiritual Growth: Duke University
  • Generative Engine Content Optimization: Edureka
  • 2026 AI And ChatGPT At Work: Productive AI Use For Beginners: Alex Genadinik

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