Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Product Development, Product Management, Product Lifecycle Management, Product Roadmaps, Market Research, Microsoft 365, Product Requirements, AI Product Strategy, Cross-Functional Collaboration, Project Management Institute (PMI) Methodology, Product Strategy, Compliance Management, Competitive Analysis, Enterprise Security, Agile Methodology, Market Data, Stakeholder Management, Prioritization
Beginner · Course · 1 - 3 Months

Skills you'll gain: Active Listening, Social Skills, Emotional Intelligence, Empathy, Interpersonal Communications, Conflict Management, Cultural Diversity, Non-Verbal Communication, Relationship Building, Self-Awareness, Communication, Adaptability
Beginner · Course · 1 - 4 Weeks

University of Maryland, College Park
Skills you'll gain: Stakeholder Management, Product Management, Team Leadership, Product Development, Commercialization, Product Lifecycle Management, Team Management, Product Strategy, Marketing, Market Opportunities, Requirements Management, Innovation, Leadership, Agile Methodology, User Experience, Customer Insights
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Google Sheets, Data Visualization, User Feedback, Customer experience improvement, Customer Insights, Customer Analysis, Customer Service, Google Workspace, Trend Analysis, Performance Analysis, Analysis
Intermediate · Guided Project · Less Than 2 Hours

Salesforce
Skills you'll gain: Sales Development, Salesforce, Lead Generation, Sales Pipelines, Sales Management, Campaign Management, Sales Process, Sales Operations, Customer Relationship Management (CRM) Software, Data Entry, Data Import/Export
Beginner · Course · 1 - 4 Weeks

DeepLearning.AI
Skills you'll gain: Data Pipelines, Data Architecture, Requirements Analysis, Amazon Web Services, Data Infrastructure, Data Warehousing, Data Integration, Data Processing, System Requirements, Extract, Transform, Load, Performance Tuning, Security Controls, Cloud Computing, Data Transformation, Scalability
Intermediate · Course · 1 - 4 Weeks

Rutgers the State University of New Jersey
Skills you'll gain: Strategic Sourcing, Demand Planning, Procurement, Supplier Relationship Management, Supply Chain, Supply Chain Planning, Operational Efficiency, Customer Demand Planning, Supply Chain Management, Presentations, Operations, Logistics, Transportation Management, Forecasting, Inventory and Warehousing, Cost Reduction, Decision Making
Mixed · Course · 1 - 3 Months

Skills you'll gain: Large Language Modeling, Generative AI, Generative Model Architectures, Generative Adversarial Networks (GANs), Hugging Face, Data Pipelines, PyTorch (Machine Learning Library), Natural Language Processing, Text Mining, Data Preprocessing, Artificial Intelligence, Recurrent Neural Networks (RNNs)
Intermediate · Course · 1 - 4 Weeks

SkillUp
Skills you'll gain: Stakeholder Engagement, Project Management Life Cycle, Resource Management, Risk Management, Earned Value Management, Stakeholder Management, Project Risk Management, Team Motivation, Project Schedules, Project Management Institute (PMI) Methodology, Project Management, Negotiation, Project Planning, Leadership and Management, Risk Mitigation, Active Listening, Leadership, Systems Development Life Cycle, Agile Project Management, Cost Management
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Marketing Analytics, Data Collection, Marketing, Analytical Skills, Data Analysis, Market Research, Quantitative Research, Analytics, Customer Insights, Brand Strategy, Data-Driven Decision-Making, Market Data, Consumer Behaviour, Statistical Analysis
Mixed · Course · 1 - 3 Months

Automatic Data Processing, Inc. (ADP)
Skills you'll gain: Payroll, Payroll Administration, Payroll Processing, Compensation Management, Human Resources Information System (HRIS), Customer Service, Employee Engagement, Communication Strategies, Compliance Management
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Data Lakes, Data Warehousing, Data Architecture, Data Governance, Data Infrastructure, Google Cloud Platform, Metadata Management, Cloud Storage, Data Storage, Data Management, Data Integration, Data Storage Technologies, Big Data, Advanced Analytics, Operational Databases, Data Security
Intermediate · Course · 1 - 3 Months