
Skills you'll gain: Call Center Experience, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Inquiries, Customer Service, Customer Relationship Building, Interviewing Skills, Inbound Calls, Outbound Calls, Problem Solving, Keyword Research, Verbal Communication Skills, Communication
Beginner · Course · 1 - 4 Weeks
University of Pennsylvania
Skills you'll gain: Food and Beverage, Environmental Science, Environmental Issue, Food Safety and Sanitation, Environment and Resource Management, Nutrition and Diet, Natural Resource Management, Manufacturing and Production, Production Process, Sustainable Development, Sustainable Systems, Pollution Prevention, Ethical Standards And Conduct, Trend Analysis, Infectious Diseases, Public Health
Beginner · Course · 1 - 3 Months

Northeastern University
Skills you'll gain: Process Improvement, Data-Driven Decision-Making, Process Improvement and Optimization, Service Improvement, Performance Improvement, Service Design, Health Systems, Culture Transformation, Process Design, Business Process Improvement, Patient Flow, Process Management, Healthcare Industry Knowledge, Operations Management, Organizational Change, Organizational Development, Organizational Strategy, Health Care, Customer experience improvement, Innovation
Beginner · Course · 1 - 4 Weeks

EDUCBA
Skills you'll gain: Microsoft Azure, Network Troubleshooting, Network Security, Network Architecture, Virtual Networking, Network Administration, Wide Area Networks, Hardening, Virtual Private Networks (VPN), Network Routing, Remote Access Systems
Intermediate · Course · 1 - 4 Weeks

Kennesaw State University
Skills you'll gain: Customer Service, Service Recovery, Service Design, Personalized Service, Hospitality Services, Brand Loyalty, Customer experience improvement, Loyalty Programs, Customer Relationship Building, Customer experience strategy (CX), Service Management, Trustworthiness, Service Improvement, Customer Engagement, Customer Advocacy, Operations Management, Operational Excellence, Customer Analysis, Reliability, Patient-centered Care
Mixed · Course · 1 - 4 Weeks

Banco Interamericano de Desarrollo
Skills you'll gain: Emerging Technologies, Digital Transformation, Sustainable Development, Corporate Sustainability, Financial Inclusion, Stakeholder Engagement, Food and Beverage, Strategic Partnership, Corporate Strategy, Technology Strategies, Stakeholder Analysis, Innovation, Market Opportunities, Economic Development, Competitive Analysis, Entrepreneurial Finance
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Customer Service, Customer experience improvement, Service Design, Loyalty Programs, Customer Analysis, Process Mapping, Customer Insights, Customer Relationship Management, Process Design, Journey Mapping, Customer Engagement, Customer Support, Cross-Channel Marketing, Business Process, Integrated Marketing Communications, Customer Retention, Marketing
Beginner · Guided Project · Less Than 2 Hours

Arizona State University
Skills you'll gain: English Language, Vocabulary, Social Skills, Language Learning, Verbal Communication Skills, Interpersonal Communications, Communication, Grammar
Beginner · Course · 1 - 4 Weeks

Dubai College of Tourism
Skills you'll gain: Hospitality Services, Intercultural Competence, Greeting Customers, Hospitality, Communication, Expectation Management, Teamwork, Rapport Building, Growth Mindedness, Personal Development, Service Recovery, Friendliness, Lifelong Learning, Collaboration, Team Collaboration, Continuous Improvement Process, Professionalism, Cultural Sensitivity, Personalized Service, Composure
Beginner · Course · 1 - 4 Weeks
National Taiwan University
Skills you'll gain: Food and Beverage, Cooking, Sustainable Development, Socioeconomics, Sustainable Systems, Environmental Issue, Nutrition and Diet, Innovation, Food Safety and Sanitation, Social Sciences, Cultural Diversity, Sustainability Standards, Environmental Science, Biology, Pharmaceuticals, Ethical Standards And Conduct, Regulation and Legal Compliance
Beginner · Course · 1 - 3 Months

Universidad de Palermo
Skills you'll gain: Food and Beverage, Food Services, Purchasing, Hospitality and Food Services, Food Safety and Sanitation, Supply Management, Cost Management, Hospitality, Cost Control, Procurement, Operating Cost, Food Quality Assurance And Control, Hospitality Management, Restaurant Management, Restaurant Operation, Strategic Sourcing, Production Process, Service Design, Business Analysis, Market Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), Integrated Marketing Communications, Service Design, Customer Service, Service Management, Service Improvement, Strategic Marketing, Marketing Communications, Employee Training, Operational Excellence, Marketing Channel, Marketing, Product Strategy, Quality Management, Staff Management, Promotional Strategies, Quality Assessment, Branding, Cross-Channel Marketing
Mixed · Course · 1 - 3 Months