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Customer Success Courses

Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.

Popular Customer Success Courses and Certifications


  • U

    University of California, Irvine

    Career Success Project

    Skills you'll gain: Business Writing, Peer Review, Project Management, Writing, Professional Development, Business Communication, Problem Solving, Creative Thinking, Critical Thinking and Problem Solving, Business Solutions, Organizational Strategy, Critical Thinking, Strategic Thinking, Constructive Feedback, Oral Expression, Verbal Communication Skills, Presentations, Analysis

    ★ 4.7 (339) · Mixed · Course · 1 - 3 Months

  • U

    University of Virginia

    Customer-Centric IT Strategy

    Skills you'll gain: IT Management, Technology Strategies, Information Technology Architecture, Information Technology, Business Strategy, Cyber Risk, Cyber Security Strategy, Design Thinking, Process Design, AI Enablement, Large Language Modeling, Threat Management, LLM Application, Cybersecurity, Business Modeling, Agile Methodology, Project Portfolio Management, Technical Communication

    ★ 4.6 (676) · Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Fundamentals of Customer Acquisition Management

    Skills you'll gain: Customer Acquisition Management, Data-Driven Marketing, Marketing Analytics, Branding, Brand Marketing, Brand Management, Customer Engagement, Target Audience, Customer Insights, Marketing Channel, Marketing, Brand Loyalty, Customer Relationship Building, Campaign Management, Performance Measurement

    ★ 4.6 (14) · Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Design a Customer Satisfaction Survey with Typeform: A Beginner's Guide

    Skills you'll gain: Customer Insights, User Feedback, Customer Analysis, Customer experience improvement, Data Sharing, Business Research, User Accounts, Content Creation, Registration

    Beginner · Guided Project · Less Than 2 Hours

  • U

    Universidade de São Paulo

    Marketing e vendas B2B: Fechando novos negócios

    Skills you'll gain: Lead Generation, Sales Presentation, Selling Techniques, B2B Sales, Customer Analysis, General Sales Practices, Customer Insights, Sales Process, Sales Strategy, Sales, Customer Retention, Target Audience, Customer Success Management, Prospecting and Qualification, Marketing, Inside Sales, Customer Relationship Building, Marketing Strategies, Marketing Strategy and Techniques, Persona Development

    ★ 4.8 (452) · Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Engage with Storytelling

    Skills you'll gain: Storytelling, Sales Presentation, Sales Presentations, Selling Techniques, Solution Selling, Sales, Concision, Marketing Psychology, Persuasive Communication, Strategic Communication

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    How to Develop an Account Strategy

    Skills you'll gain: Account Strategy, Account Management, Customer Success Management, Customer Engagement, Customer Retention, Customer Relationship Building, Customer Service, Customer Relationship Management, Milestones (Project Management), Relationship Building, Growth Strategies, Expectation Management, Relationship Management, Data-Driven Decision-Making

    ★ 4.3 (12) · Intermediate · Course · 1 - 4 Weeks

  • S

    Salesforce

    Salesforce Sales Operations

    Skills you'll gain: Sales Pipelines, Sales Process, Sales Operations, Customer Success Management, Order Management, Sales Management, Salesforce, Dashboard, Sales, Sales Development, Order Entry, Closing (Sales), Customer Relationship Management (CRM) Software, Lead Generation, Request For Quotation (RFQ), Sales Support, Customer Relationship Management, Sales Enablement, General Sales Practices, Service Management

    ★ 4.6 (2.1K) · Beginner · Professional Certificate · 3 - 6 Months

    Category: Bestseller
    Bestseller
  • J

    John Wiley & Sons

    Communication Skills: How to Succeed with People

    Skills you'll gain: Change Management, Interpersonal Communications, Team Performance Management, Organizational Change, Leadership and Management, Empathy, Team Leadership, Leadership Studies, Self-Awareness, Conflict Management, Influencing, Behavior Management, Leadership, Communication Strategies, Relationship Building, Communication, Expectation Management, Constructive Feedback, Personal Development, Active Listening

    Beginner · Course · 3 - 6 Months

  • H

    HubSpot Academy

    Sales Training: Inbound Business Strategy

    Skills you'll gain: Prospecting and Qualification, Lead Generation, Consumer Behaviour, Sales Enablement, Sales Training, Sales Management, Sales Development, Service Level Agreement, Sales Strategy, Sales Process, Sales, Customer Acquisition Management, Accountability Frameworks, Business Marketing, Service Management, Customer Insights, Business Strategy, Customer Engagement, Customer experience strategy (CX), Customer Retention

    ★ 4.8 (123) · Beginner · Course · 1 - 4 Weeks

  • M

    Microsoft

    Advanced Customer Relationship Management

    Skills you'll gain: Proposal Development, Customer Relationship Management (CRM) Software, Sales Presentations, Relationship Management, Loyalty Programs, Relationship Building

    Advanced · Course · 1 - 4 Weeks

  • C

    Coursera

    GenAI for Customer Analytics and Insights with JUNE

    Skills you'll gain: AI Product Strategy, Product Improvement, Customer Insights, Customer Analysis, Generative AI, Customer Data Management, Data-Driven Marketing, Analytics, Data Analysis, Business Reporting, Data Literacy, Data Collection, Performance Metric

    Intermediate · Course · 1 - 4 Weeks

1…91011…348

In summary, here are 10 of our most popular customer success courses

  • Career Success Project: University of California, Irvine
  • Customer-Centric IT Strategy: University of Virginia
  • Fundamentals of Customer Acquisition Management: Coursera
  • Design a Customer Satisfaction Survey with Typeform: A Beginner's Guide: Coursera
  • Marketing e vendas B2B: Fechando novos negócios: Universidade de São Paulo
  • Engage with Storytelling: Coursera
  • How to Develop an Account Strategy: Coursera
  • Salesforce Sales Operations: Salesforce
  • Communication Skills: How to Succeed with People: John Wiley & Sons
  • Sales Training: Inbound Business Strategy: HubSpot Academy

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