Service Design Courses
Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.
Popular Service Design Courses and Certifications
Eindhoven University of Technology
Skills you'll gain: Communication Planning, Human Centered Design, Research and Design, Visual Storytelling, Design Research, Prioritization, Decision Making, Communication Strategies, Stakeholder Engagement, Research, Research Design, Proposal Development, Ideation, Stakeholder Communications, Goal Setting, Process Development, Qualitative Research, Stakeholder Analysis, Case Studies, Organizational Change
University of Michigan
Skills you'll gain: Usability Testing, User Experience Design, User Experience, UI/UX Research, User Research, Design Research, Usability, Human Computer Interaction, Test Planning, Technical Communication, Interviewing Skills
Skills you'll gain: Usability Testing, Usability, User Centered Design, User Experience Design, Responsive Web Design, Software Design Documents, Prototyping, Interaction Design, Software Documentation, Mockups, Systems Design, UI/UX Research, Design, Wireframing, User Interface (UI) Design, Design Elements And Principles
Parsons School of Design, The New School
Skills you'll gain: Solution Design, Conversion Funnel Analysis, Design Thinking, Sustainable Business, Process Design, Business Solutions, Business Modeling, Growth Strategies, Strategic Thinking, Innovation, Value Propositions, User Experience, Prototyping, Consumer Behaviour, Customer Insights
Skills you'll gain: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Information Technology Architecture, Technical Management, Practice Management, Security Management, Technical Services, Infrastructure Architecture, Enterprise Architecture, Business Relationship Management, Hospitality Services, Continuous Improvement Process, Agile Methodology, Governance, Risk Management Framework
Skills you'll gain: Customer experience improvement, User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Product Improvement, Continuous Improvement Process, Service Improvement, Data Collection, Surveys, Case Studies, Culture Transformation
Starweaver
Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Social Media Analytics, Vendor Management, Organizational Change, Service Improvement, Hospitality Management, Vendor Relationship Management, Hospitality and Food Services, Content Creation, Social Media Marketing, Digital Marketing, Operational Efficiency, Search Engine Optimization, Leadership, Content Management, Customer Engagement
National Taiwan University
Skills you'll gain: Revenue Management, Customer experience improvement, Customer experience strategy (CX), Experience Design, Service Design, Financial Services, Service Management, Banking Services, Journey Mapping, Business Modeling, Product Design, Innovation, Case Studies, Business Strategy, Business Economics
Starweaver
Skills you'll gain: Customer experience improvement, Revenue Management, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Social Media Analytics, Hospitality Services, Capital Expenditure, Organizational Change, Content Creation, Hospitality Management, Financial Forecasting, Finance, Operations Management, Search Engine Optimization, Prototyping, Strategic Planning, Capital Budgeting, Key Performance Indicators (KPIs)
ESSEC Business School
Skills you'll gain: Design Thinking, Human Centered Design, Ideation, Service Design, Innovation, Brainstorming, Project Design, Public Administration, Social and Human Services, Community Development, Public Policies, Experimentation, Public Affairs, User Research, Case Studies, User Feedback, Stakeholder Analysis, Stakeholder Engagement, Qualitative Research
Starweaver
Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), Service Design, Change Management, Social Media Analytics, Organizational Change, Hospitality Management, Content Creation, Hospitality Services, Design Thinking, Social Media Marketing, Brand Marketing, Service Management, Digital Marketing, Content Marketing, Social Media Management, Search Engine Optimization, Design, Prototyping, Leadership
Starweaver
Skills you'll gain: Business Workflow Analysis, Process Modeling, Workflow Management, Process Improvement, Business Systems Analysis, Diagram Design, Project Scoping, Data Flow Diagrams (DFDs), Process Management, Business Process Management, Business Analysis, Service Design, System Design and Implementation, Business Management, Dataflow, Stakeholder Engagement, Stakeholder Communications
In summary, here are 10 of our most popular service design courses
- Co-design for All: doing co-design in practice: Eindhoven University of Technology
- Evaluating Designs with Users: University of Michigan
- High-Fidelity Design and User Testing with Sketch : Coursera
- Using Design to Generate Innovative Business Solutions: Parsons School of Design, The New School
- ITIL V4 Certification Preparation: EDUCBA
- Voice of the Customer (VoC): Enhancing Experiences : Coursera
- Digital Transformation in Hospitality: Starweaver
- 服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points): National Taiwan University
- Strategic Leadership in Hospitality: Starweaver
- Innovation publique et pensée design, l'innovation sociale au service des territoires: ESSEC Business School
