• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Engagement

Results for "customer engagement"


  • S

    STARWEAVER

    Effective Service Innovation by Design in Hotel Management

    Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Organizational Change, Service Improvement, Culture Transformation, Process Mapping, Key Performance Indicators (KPIs), Journey Mapping, Customer Service, Hospitality Management, Hospitality, Guest Relations, Customer Analysis, Hotel And Restaurant Management, Hospitality and Food Services, Sustainable Business, Collaboration

    4.4 stars, 12 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.4 (12) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • T

    Tecnológico de Monterrey

    Liderazgo y comportamiento organizacional

    Skills you'll gain: Influencing, Persuasive Communication, Organizational Leadership, Leadership Studies, Leadership, Industrial and Organizational Psychology, Team Motivation, Leadership Development, Drive Engagement, Stress First Aid, Business Leadership, Psychology, Empowerment, Organizational Effectiveness, Employee Engagement, Empathy & Emotional Intelligence

    4.7 stars, 270 reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4.7 (270) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • U

    University of Minnesota

    Healthcare Delivery Providers

    Skills you'll gain: Health Systems, Healthcare Industry Knowledge, Leadership Studies, Leadership Development, Health Care Administration, Managed Care, Medical Management, Hospital Experience, Organizational Structure, Health Administration, Health Care, Value-Based Care, Primary Care, Care Coordination, Payment Systems, Home Health Care, Medicare, Health Policy, Patient-centered Care, Hospice

    4.7 stars, 215 reviews, Mixed, Course, 1 - 3 Months

    ★ 4.7 (215) · Mixed · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • U

    Universidad de los Andes

    Bienestar, equidad y derechos humanos

    Skills you'll gain: Social Justice, Health Equity, Social Determinants Of Health, Community Development, Social Impact, Community and Social Work, Diversity Equity and Inclusion Initiatives, Diversity Awareness, Student Engagement, Human Development, Advocacy, Interactive Learning, Student-Centred Learning, Psychosocial Assessments, Public Policies

    4.8 stars, 3.4K reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.8 (3.4K) · Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • D

    Digital Marketing Institute

    Social Media and Social Content Strategy

    Skills you'll gain: Social Media Marketing, Social Media, Social Media Content, Social Media Strategy, Social Media Management, Social Media Analytics, Social Media Campaigns, Content Marketing, Instagram, Digital Media Strategy, Digital Advertising, Facebook, Digital Marketing, Paid media, Content Creation, Content Strategy, Earned Media, Customer Engagement

    4.4 stars, 121 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.4 (121) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    Effective Leadership: Master Management Styles

    Skills you'll gain: Team Performance Management, Management Training And Development, Team Management, Leadership and Management, Organizational Leadership, Leadership, Leadership Development, Adaptability, People Management, Professional Development, Employee Engagement, Self-Awareness

    4.8 stars, 144 reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4.8 (144) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • T

    The World Bank Group

    Les Partenariats Public-Privé (PPP): Comment offrir de meilleures infrastructures pour les services publics

    Skills you'll gain: Contract Management, Procurement, Project Finance, Stakeholder Engagement, Contract Negotiation, Risk Management, Legal Risk, Risk Mitigation, Bidding, Stakeholder Management, Economic Development, Governance, Strategic Partnership, Stakeholder Communications, Project Implementation

    4.7 stars, 548 reviews, Mixed, Course, 1 - 4 Weeks

    ★ 4.7 (548) · Mixed · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • U

    University of Colorado Boulder

    Leading Sustainable Community Transformation

    Skills you'll gain: Systems Thinking, Stakeholder Management, Sustainable Systems, Cross-Functional Collaboration, Planning, Project Planning, Cross-Functional Team Leadership, Stakeholder Analysis, Sustainable Development, Strategic Leadership, Corporate Sustainability, Community Outreach, Social Impact, Strategic Thinking, Relationship Building, Business Leadership, Team Building, Project Management, Communication Strategies, Ethical Standards And Conduct

    4.5 stars, 262 reviews, Beginner, Specialization, 1 - 3 Months

    ★ 4.5 (262) · Beginner · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • C

    Coursera

    Introducción a CRM con HubSpot

    Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Email Marketing, Customer Relationship Building, Dashboard, Customer experience improvement, Customer Data Management, Sales Development, Management Reporting, Integrated Marketing Communications, Sales Pipelines, Performance Reporting

    4.7 stars, 86 reviews, Beginner, Guided Project, Less Than 2 Hours

    ★ 4.7 (86) · Beginner · Guided Project · Less Than 2 Hours

    Category: Free
    Free
  • C

    Commonwealth Education Trust

    Foundations of Teaching for Learning: Learners and Learning

    Skills you'll gain: Student Engagement, Teaching, Education and Training, Pedagogy, Formal Learning, Human Learning, Working With Children, Child Development, Instructional Strategies, Childhood Education and Development, Learning Theory, Collaboration, Cultural Diversity, Substance Abuse

    4.7 stars, 316 reviews, Mixed, Course, 1 - 3 Months

    ★ 4.7 (316) · Mixed · Course · 1 - 3 Months

  • D

    Duke University

    Human Factors in AI

    Skills you'll gain: Responsible AI, Data Ethics, Experience Design, User Experience Design, Human Centered Design, Human Factors, Decision Intelligence, Information Privacy, Design Thinking, Machine Learning, Ethical Standards And Conduct, Law, Regulation, and Compliance, Automation

    4.7 stars, 252 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.7 (252) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • L

    LearnKartS

    Salesforce Admin Certification Preparation

    Skills you'll gain: Salesforce, Administration, Data Management, Customer Relationship Management, Cloud Applications, Security Controls

    3.8 stars, 70 reviews, Beginner, Specialization, 1 - 3 Months

    ★ 3.8 (70) · Beginner · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
1…979899…399

In summary, here are 10 of our most popular customer engagement courses

  • Effective Service Innovation by Design in Hotel Management: STARWEAVER
  • Liderazgo y comportamiento organizacional: Tecnológico de Monterrey
  • Healthcare Delivery Providers: University of Minnesota
  • Bienestar, equidad y derechos humanos: Universidad de los Andes
  • Social Media and Social Content Strategy: Digital Marketing Institute
  • Effective Leadership: Master Management Styles: Coursera
  • Les Partenariats Public-Privé (PPP): Comment offrir de meilleures infrastructures pour les services publics: The World Bank Group
  • Leading Sustainable Community Transformation: University of Colorado Boulder
  • Introducción a CRM con HubSpot: Coursera
  • Foundations of Teaching for Learning: Learners and Learning: Commonwealth Education Trust

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok