Business process courses can help you learn process mapping, workflow optimization, and performance measurement. You can build skills in analyzing operational efficiency, implementing change management strategies, and enhancing customer experience. Many courses introduce tools like Six Sigma, Lean methodologies, and business process modeling software, that support streamlining operations and driving continuous improvement.

Skills you'll gain: Process Analysis, Business Process, Business Analysis, Workflow Management, Process Management, Process Flow Diagrams, Business Process Modeling, Stakeholder Management, Stakeholder Analysis, Computer Literacy
Beginner · Guided Project · Less Than 2 Hours

Starweaver
Skills you'll gain: Business Workflow Analysis, Workflow Management, Process Improvement, Business Systems Analysis, Diagram Design, Project Scoping, Data Flow Diagrams (DFDs), Process Management, Business Process Management, Business Analysis, Service Design, System Design and Implementation, Business Management, Stakeholder Engagement, Stakeholder Communications
Beginner · Course · 1 - 4 Weeks
Starweaver
Skills you'll gain: Business Process Modeling, Business Process, Digital Transformation, Business Process Management, Business Process Improvement, Process Design, Business Process Automation, Process Analysis, Business Transformation, Process Management, Case Studies, Workflow Management, Process Optimization, Quality Improvement, Lean Methodologies, AI Workflows, Six Sigma Methodology, Innovation, Automation, Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Process Mapping, Business Process Modeling, Process Analysis, Business Process Improvement, Process Design, Business Process Management, Process Improvement, Lean Methodologies, Systems Thinking, Lean Six Sigma, Change Management, Quality Improvement, Process Flow Diagrams, Six Sigma Methodology, Stakeholder Analysis, Agile Methodology, Matrix Management, Dataflow, Prioritization, Generative AI
Beginner · Course · 1 - 3 Months

Skills you'll gain: SAP Signavio, Business Process Modeling, Performance Measurement, Process Analysis, Process Design, Business Process, Process Mapping, Process Improvement, Gap Analysis, SAP Analytics Cloud, Business Process Improvement, Dashboard, Data Visualization, Root Cause Analysis, Data-Driven Decision-Making, ChatGPT
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Process Flow Diagrams, Business Process Modeling, Data Modeling, Microsoft Visio, Diagram Design, Business Process, Business Analysis, Data Flow Diagrams (DFDs)
Beginner · Course · 1 - 4 Weeks

Illinois Tech
Skills you'll gain: Process Improvement, Process Management, Business Process, Business Process Management, Process Analysis, Business Process Improvement, Performance Improvement, Quality Improvement, Continuous Improvement Process, Process Mapping, Quality Management, Operational Excellence, Return On Investment, Change Management, Performance Measurement, Risk Management, Business Technologies, Project Management, Pareto Chart, Key Performance Indicators (KPIs)
Build toward a degree
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Process Mapping, Strategic Thinking, Process Analysis, Process Management, Business Workflow Analysis, Operational Efficiency, Business Process Improvement, Process Improvement, Lean Methodologies, Waste Minimization
Beginner · Course · 1 - 4 Weeks
Rutgers the State University of New Jersey
Skills you'll gain: Business Process, Business Process Management, Process Improvement, Patient-centered Care, Process Design, Business Process Improvement, Health Information Management and Medical Records, Electronic Medical Record, Health Systems, Business Writing, Healthcare Industry Knowledge, Innovation, Entrepreneurship
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Standard Operating Procedure, Operational Efficiency, Lean Methodologies, Quality Assurance, Operations Management, Safety Standards, Occupational Safety And Health, Process Management, Process Optimization, Workforce Management, Continuous Improvement Process, Quality Control, Risk Management
Beginner · Course · 1 - 4 Weeks
University of Pennsylvania
Skills you'll gain: Process Improvement, Operational Efficiency, Process Management, Process Analysis, Process Mapping, Operations Management, Process Optimization, Capacity Planning, Statistical Process Controls, Quality Management, Performance Measurement, Inventory Management System, Root Cause Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Email Automation, Business Process Automation, Automation, Project Management Software, Workflow Management, Process Design, Issue Tracking, Project Management, Project Planning
Intermediate · Guided Project · Less Than 2 Hours
Business process refers to a series of structured activities or tasks that produce a specific service or product for customers. It encompasses everything from the initial concept to the final delivery, ensuring efficiency and effectiveness in operations. Understanding business processes is crucial because they directly impact an organization's performance, customer satisfaction, and overall competitiveness. By optimizing these processes, businesses can reduce costs, improve quality, and enhance agility in responding to market changes.
A variety of roles exist within the realm of business process management. You might consider positions such as Business Analyst, Process Improvement Specialist, Operations Manager, or Business Process Consultant. These roles often involve analyzing workflows, identifying inefficiencies, and implementing strategies to enhance productivity. Additionally, industries such as healthcare, finance, and technology are increasingly seeking professionals skilled in business process management to streamline operations and improve service delivery.
To excel in business process management, several key skills are essential. First, analytical skills are crucial for evaluating processes and identifying areas for improvement. Communication skills are also important, as you will need to collaborate with various stakeholders. Familiarity with process modeling tools and methodologies, such as Six Sigma or Lean, can be beneficial. Additionally, understanding data analysis and project management principles will enhance your ability to implement effective business processes.
There are numerous online courses available to help you learn about business processes. Some recommended options include the Business Analysis Process course, which covers essential techniques for analyzing business needs, and the Business Process Modeling and Analysis course, which focuses on modeling techniques to visualize and improve processes. For those interested in automation, the GenAI for Business Process Automation Specialization offers insights into leveraging AI in business processes.
Yes. You can start learning business process on Coursera for free in two ways:
If you want to keep learning, earn a certificate in business process, or unlock full course access after the preview or trial, you can upgrade or apply for financial aid.
Learning about business processes can be approached through various methods. Start by enrolling in online courses that fit your learning style and schedule. Engage with interactive content, participate in discussions, and complete hands-on projects to reinforce your understanding. Additionally, consider reading books and articles on business process management, attending webinars, or joining professional networks to connect with others in the field. Practical experience through internships or projects can also significantly enhance your learning.
Business process courses typically cover a range of topics, including process mapping, analysis techniques, process improvement methodologies, and the use of software tools for modeling. You may also explore specific areas such as business process outsourcing, data analysis in process management, and the integration of AI in business processes. These topics provide a comprehensive foundation for understanding and improving business operations.
For training and upskilling employees in business process management, courses like Business Process Modelling and Business Process Management in Healthcare Organizations are excellent choices. These courses provide practical skills and knowledge that can be directly applied in the workplace, enhancing overall organizational efficiency and effectiveness.