
IBM
Skills you'll gain: Cloud Computing Architecture, Technical Support, Technical Support and Services, Cloud Services, Generative AI, Hardware Troubleshooting, IT Service Management, Cloud Security, Cybersecurity, Desktop Support, Cloud Platforms, Cloud Hosting, Cloud Engineering, Cloud Computing, Professional Networking, Data Storage, Peripheral Devices, Information Technology, Cloud Infrastructure, Customer Service
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Computer Hardware, Technical Support, Software Installation, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Networking, System Software, Technical Communication, Computer Literacy, Linux, Microsoft Windows
Beginner · Course · 1 - 3 Months

Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, Customer Service, System Support, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation
Beginner · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, AI Personalization, Customer Support, Customer Communications Management, Customer Engagement, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing
Beginner · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Generative AI, Operating Systems, Collaborative Software, System Support, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Cloud Computing
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: IT Security Architecture, Computer Networking, Operating System Administration, Package and Software Management, Network Troubleshooting, Version Control, IT Automation, Systems Administration, IT Infrastructure, Information Systems Security, TCP/IP, Git (Version Control System), Chef (Configuration Management Tool), Network Security, Ruby (Programming Language), File Systems, Computer Hardware, Technical Support, Interviewing Skills, Professional Development
Build toward a degree
Beginner · Professional Certificate · 3 - 6 Months

University of Minnesota
Skills you'll gain: Enterprise Resource Planning, Business Systems Analysis, Systems Analysis, Requirements Analysis, Cybersecurity, Business Requirements, Business Systems, Cloud Computing, IT Management, Supply Chain Systems, Change Management, Business Technologies, Information Technology, Organizational Change, Technology Strategies, System Implementation, User Requirements Documents, Technology Solutions, Project Management, Critical Thinking
Beginner · Specialization · 3 - 6 Months

Johns Hopkins University
Skills you'll gain: Medical Privacy, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Electronic Medical Record, Telehealth, Patient Safety, Health Technology, Health Information Management, Clinical Informatics, Security Awareness, Personally Identifiable Information, Encryption, Help Desk Support, Medical Equipment, Desktop Support, System Support, End User Training and Support, Health Care, Patient Communication, Technical Support, Customer Support
Beginner · Specialization · 3 - 6 Months

AI Business School
Skills you'll gain: Prompt Engineering, Agentic systems, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, Large Language Modeling, ChatGPT, AI Product Strategy, Training Programs, Personalized Service, Customer Service, LLM Application, Customer experience improvement, Artificial Intelligence, Innovation
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, AI Product Strategy, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Data Ethics, Customer Insights, Deep Learning, Automation, Machine Learning
Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: Git (Version Control System), GitHub, Version Control, Infrastructure as Code (IaC), Debugging, Cloud Management, Bash (Scripting Language), Puppet (Configuration Management Tool), Infrastructure As A Service (IaaS), Cloud Services, Technical Communication, Unit Testing, Web Services, Email Automation, Automation, Python Programming, Interviewing Skills, Configuration Management, Professional Development, Scripting
Advanced · Professional Certificate · 3 - 6 Months
Skills you'll gain: Operating System Administration, Package and Software Management, IT Infrastructure, Network Troubleshooting, Computer Networking, Infrastructure Security, Encryption, Desktop Support, Network Security, Routing Protocols, TCP/IP, Cybersecurity, Lightweight Directory Access Protocols, Active Directory, Technical Support, Network Protocols, Operating Systems, Cloud Computing, Customer Service, Debugging
Beginner · Professional Certificate · 3 - 6 Months