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There are 4 modules in this course
This course is designed to develop your ability to communicate and deliver business value through effective sales techniques. This course will teach you to articulate how proposed solutions provide business value, evaluate the relationship between value propositions and buyer motivations, and identify the four key components of a value proposition. You will learn the skills to create and deliver compelling presentations that effectively communicate value propositions and address customer needs.
Throughout the course, you will apply key influencing techniques to engage clients, build rapport, and persuade decision-makers during sales discussions. Essential negotiation skills will be demonstrated, enabling you to navigate client discussions confidently. You will identify common types of customer objections and use a three-step approach (acknowledge, understand, respond) to address customer issues effectively.
Additionally, the course will cover best practices for creating resumes and participating in interviews, ensuring you are well-prepared to obtain a job in sales.
By the end of this course, you will be able to:
Identify the four key components of a value proposition​
Evaluate the relationship between value propositions and buyer motivations​
Communicate the ways that a proposed solution will deliver business value
Demonstrate essential negotiation skills to navigate discussions with clients confidently
Apply key influencing techniques to engage clients, build rapport, and persuade decision-makers during sales discussions
Create and deliver compelling presentations that effectively communicate value propositions and address customer needs
Use three step approach (acknowledge, understand, respond) to address customer issues
Identify common types of customer objections
Identify best practices for creating resumes
Identify best practices for keeping control of the call
Build and deliver a value proposition as a way to secure customer commitment
This module empowers learners to effectively communicate how a proposed solution delivers business value. Participants will evaluate the relationship between value propositions and buyer motivations, gaining insights into what drives purchasing decisions. Additionally, learners will identify the four key components of a value proposition, enabling them to craft compelling and persuasive messages.
Selling the Value of the Dell Technologies Advantage•3 minutes
Dell Technologies Advantage•4 minutes
5 readings•Total 45 minutes
Welcome•10 minutes
Course Syllabus: Closing the Deal•10 minutes
Value Proposition Examples•10 minutes
Three Keys of Value-Based Selling•5 minutes
Recap•10 minutes
2 assignments•Total 60 minutes
Showing the Value Assessment•30 minutes
Building a Business Value Pitch•30 minutes
1 discussion prompt•Total 10 minutes
Value Propositions•10 minutes
Presentations, Influencing and Negotiation
Module 2•2 hours to complete
Module details
This module equips learners with the skills to create and deliver compelling presentations that effectively communicate value propositions and address customer needs. Participants will master key influencing techniques to engage clients, build rapport, and persuade decision-makers during sales discussions. Additionally, learners will acquire essential negotiation skills to confidently navigate discussions with clients, ensuring successful outcomes. This comprehensive module is designed to enhance communication, influence, and negotiation capabilities in a professional setting.
What's included
6 videos7 readings1 assignment
Show info about module content
6 videos•Total 26 minutes
Crafting and Delivering Compelling Presentations•5 minutes
Bringing Your Message to Life•4 minutes
Techniques for Influencing Others•3 minutes
Ethical Principles of Influence in Sales•5 minutes
Negotiation Strategies for Sales Professionals•4 minutes
Navigating the Negotiation Dialogue: Process and Tactics•4 minutes
The Foundation of Influential Sales Conversations•10 minutes
Strategic Influence in Sales Discussions•10 minutes
Essential Negotiation Skills for Confident Client Conversations•10 minutes
Influencing Outcomes with Confidence and Precision•10 minutes
Recap•10 minutes
1 assignment•Total 45 minutes
Presentations, Influencing and Negotiation Assessment•45 minutes
Overcoming Objections & Closing the Deal
Module 3•3 hours to complete
Module details
While everyone wants their customer interactions to go smoothly, you will inevitably run into some sort of conflict as a seller. This week’s lessons are designed to give you strategies for dealing with difficult customer interactions. We’ll cover ways to address general customer dissatisfaction, along with handling objections during the sales process.
A Guide to Handling Difficult Customers•10 minutes
Common Sales Objections•10 minutes
How to Close a Sale•15 minutes
Recap•10 minutes
3 assignments•Total 50 minutes
Objection Handling Assessment•30 minutes
Dissatisfied Customer Scenario•10 minutes
Objection Handling Quiz•10 minutes
3 discussion prompts•Total 40 minutes
Responding to Objections•15 minutes
Controlling a Call•10 minutes
Types of Closing Approaches•15 minutes
Preparing for Your Sales Interview
Module 4•2 hours to complete
Module details
This week you will learn about closing the deal. You’ll learn about tips for controlling the call and various ways to secure commitments from your customers. You’ll be able to leverage the skills and knowledge you have gained throughout the program to complete the sale.
What's included
8 videos2 readings2 assignments
Show info about module content
8 videos•Total 28 minutes
Common Interview Strategies•7 minutes
Resume Advice from Hiring Mangers•3 minutes
Resume Advice from a Sales Director•3 minutes
Interviewing Advice: Preparation•3 minutes
Interviewing Advice: How to Stand Out•6 minutes
Interviewing Strategies from ISRs•4 minutes
The STAR Method•3 minutes
Post-Interview Advice•1 minute
2 readings•Total 20 minutes
Informational Interview Questions•10 minutes
Course Summary•10 minutes
2 assignments•Total 90 minutes
Closing the Deal Assessment•60 minutes
Elevator Pitch•30 minutes
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