The Manager's Toolkit: A Practical Guide to Managing People at Work

The Manager's Toolkit: A Practical Guide to Managing People at Work

Instructor: Dr Chris Dewberry

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5 modules

Gain insight into a topic and learn the fundamentals.

4,349 reviews

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

97%

Most learners liked this course

5 modules

Gain insight into a topic and learn the fundamentals.

4,349 reviews

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

97%

Most learners liked this course

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Assessments

26 assignments

Taught in English

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There are 5 modules in this course

The aim of this course is to give you a practical guide to managing people at work. It does not matter whether you are a first time manager in a shop or a middle manager in an office environment; the same skills apply to every work place. In the course you will engage with some HR theories and then see how they translate into every day working life.

The first resources this week offer an opportunity for some preparatory reading, giving you a broad overview of the subject before we dive into the topic of interviews. We'll then explore the purpose of interviews, how to conduct them effectively, and consider alternative selection methods, ultimately discussing whether interviews are the most effective way to choose new staff members.

What's included

7 videos4 readings4 assignments

7 videosTotal 51 minutes

Course introduction - part 18 minutes
Course introduction - part 28 minutes
Introduction to interviews7 minutes
The structured interview8 minutes
The unstructured interview9 minutes
Tests and assessment centres6 minutes
Panels, boards, telephone and virtual interviews7 minutes

4 readingsTotal 60 minutes

Course structure and navigation5 minutes
Learn effectively this course5 minutes
From Fayol's mechanistic to today's organic functions of management25 minutes
The psychological processes underlying selection25 minutes

4 assignmentsTotal 45 minutes

Week 1 assessment30 minutes
Introduction to interviews5 minutes
The structured interview5 minutes
The unstructured interview5 minutes

This week we are looking at the role of the leader in the organization and how we can improve our to improve our decision making.

What's included

6 videos3 readings5 assignments

6 videosTotal 48 minutes

What is a leader, and what do we mean by leadership?6 minutes
What style does the leader show in this structuring activity? 8 minutes
The components of choice9 minutes
Expected utility theory7 minutes
How we actually make choices8 minutes
How to improve decision making9 minutes

3 readingsTotal 75 minutes

A review of leadership theory25 minutes
Leadership competency frameworks25 minutes
How can decision making be improved?25 minutes

5 assignmentsTotal 60 minutes

Week 2 assessment30 minutes
Autocratic vs democratic leader10 minutes
The components of choice5 minutes
Expected utility theory5 minutes
How we actually make choices10 minutes

This week we are looking at how a well designed performance management system can help both the employee and the organization.

What's included

5 videos3 readings5 assignments

5 videosTotal 37 minutes

An introduction to performance management9 minutes
The performance management cycle8 minutes
Performance appraisal7 minutes
Ways to evaluate individual performance9 minutes
Designing a performance management system4 minutes

3 readingsTotal 70 minutes

Appraisal of performance and potential25 minutes
Performance management and appraisal25 minutes
Activity: Setting SMART goals20 minutes

5 assignmentsTotal 50 minutes

Week 3 assessment 30 minutes
Performance management5 minutes
Performance appraisal5 minutes
Ways to evaluate individual performance5 minutes
Designing a performance management system5 minutes

This week we are looking at how important pay is as a motivator and the implications of this. Could it be that it may actually achieve the opposite?

What's included

6 videos1 reading7 assignments

6 videosTotal 27 minutes

Pay as motivation4 minutes
Just how important is pay as a motivator5 minutes
Pay for performance4 minutes
Pay: Attraction and retention4 minutes
How individual and situational factors influence the motivational impact of pay4 minutes
Can pay demotivate employees?5 minutes

1 readingTotal 25 minutes

Pay as motivation25 minutes

7 assignmentsTotal 60 minutes

Week 4 assessment30 minutes
Pay as motivation5 minutes
Just how important is pay as a motivator?5 minutes
Paying for performance5 minutes
Pay to attract and pay to retain5 minutes
How individual and situational factors influence the motivational impact of pay5 minutes
Can pay demotivate employees?5 minutes

Is conflict always bad? This week we are looking at the causes of conflict and how to manage it for a positive outcome.

What's included

4 videos2 readings5 assignments

4 videosTotal 33 minutes

The nature and causes of conflict in organisations12 minutes
Introduction to managing conflicts at work6 minutes
Organisational culture and knowledge6 minutes
Team level and the Individual level9 minutes

2 readingsTotal 50 minutes

Understanding and managing conflicts at work25 minutes
Dealing with discrimination and bullying25 minutes

5 assignmentsTotal 50 minutes

Week 5 assessment30 minutes
Nature and causes of conflict at work5 minutes
Introduction to managing conflicts at work5 minutes
Organisational culture and knowledge5 minutes
Team level and the individual level5 minutes

Instructor

Instructor ratings

(1,465 ratings)

Dr Chris Dewberry

University of London

1 Course203,908 learners

Offered by

University of London

Birkbeck, University of London

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Showing 3 of 4349

Reviewed on Apr 11, 2020

The whole programme has been inspiring and resourceful. I plan to implement every bit of it in the discharge of my daily assignment. Thank you so much for this opportunity.Omobowale Odofib

Reviewed on Jul 23, 2020

If you want to understand how to mange people at your work place, understand conflict management, and conflict resolution, my dear this is the best practical oriented and explicit course to take.

Reviewed on Aug 23, 2022

this was very informative and intersring cousrse especily for thoe who work as manager. we like seen forward for such interting and knowlede based course in future thank you University of Londan.

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