When you enroll in this course, you'll also be asked to select a specific program.
Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from Microsoft
There are 4 modules in this course
In this course, you'll explore Microsoft 365's Ecosystem, including Office applications, collaboration tools, and cloud-based services. You’ll analyze how Microsoft 365 applications seamlessly integrate to enhance business productivity and security, ensuring a comprehensive understanding of their interconnected roles. Take this opportunity to delve into Microsoft 365's automation tools, and discover how to utilize them to streamline workflows and boost overall efficiency.
After completing this course, you’ll be able to:
• Explain the components and services within Microsoft 365, including Office applications, collaboration tools, and cloud-based services.
• Explain the integration between Microsoft 365 applications and their role in business productivity and security.
• Describe M365 tools available for automation.
This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification.
This course is for beginners, but you should have a basic familiarity with using and navigating a Windows or macOS environment and a fundamental understanding of computer software applications.
As you'll be directed to install the Microsoft 365 Personal package, your computer must meet certain hardware specifications to run the associated applications properly:
For PC:
• Windows 10 or 11
• 1.6 GHz or faster, 2-core processor or higher.
• 4GB RAM
• 4GB of available hard disk space
• DirectX 10 graphics card
• 1280 x 768 screen resolution or higher
For Mac:
• The three most recent versions of macOS
• Intel processor or Apple Silicon chip
• 4GB RAM
• 10 GB of available disk space, HFS+ hard disk format (also known as macOS Extended) or APFS.
• 1280 x 768 screen resolution or higher
In this module, you will explore the core components of the Microsoft 365 ecosystem, including Office applications, collaboration tools, and cloud services. You will learn how tools such as Word, Excel, PowerPoint, Teams, Outlook, OneDrive, and SharePoint function and integrate to support productivity and communication. By the end of this module, you will be able to describe how cloud-based services enhance data management and streamline collaboration in business environments.
What's included
13 videos15 readings4 assignments
Show info about module content
13 videos•Total 72 minutes
Course introduction: The Microsoft 365 ecosystem•5 minutes
Introduction to Office 365•7 minutes
Word processing using Microsoft Word•5 minutes
Introduction to Microsoft Excel•5 minutes
Introduction to Microsoft Powerpoint•4 minutes
Introduction to collaboration and team work•5 minutes
Introduction to Microsoft Teams•6 minutes
Introduction to Microsoft Outlook•5 minutes
Office 365 Cloud Apps, features and services•6 minutes
Files in the cloud: Onedrive•5 minutes
Introduction to Microsoft Sharepoint•6 minutes
Microsoft To Do: Cloud based task management•7 minutes
Module summary: Introduction to Microsoft 365 components and services•6 minutes
15 readings•Total 197 minutes
Course syllabus: The Microsoft 365 ecosystem•5 minutes
Set up your M365•7 minutes
Major Office 365 Apps and their usage•5 minutes
Microsoft Word: Tips, tricks and troubleshooting•5 minutes
Microsoft Excel: Tips, tricks and troubleshooting•9 minutes
Microsoft Powerpoint: Tips, tricks and troubleshooting•10 minutes
Activity: Data processing using Microsoft Excel•45 minutes
Collaboration in Office 365 Apps•6 minutes
Microsoft Teams: Tips, tricks and troubleshooting•15 minutes
Microsoft Outlook: Tips, tricks and troubleshooting•8 minutes
Activity: Create signature and auto responses in Microsoft Outlook•30 minutes
Desktop versus Cloud•7 minutes
OneDrive tips and tricks•10 minutes
Activity: Share and collaborate on files with OneDrive•30 minutes
Additional resources: Password managers•5 minutes
4 assignments•Total 75 minutes
Module quiz: Introduction to Microsoft 365 components and services•30 minutes
Knowledge check: Overview of Office Applications in M365•15 minutes
Knowledge check: Understanding collaboration tools within M365•15 minutes
Knowledge check: M365 and the Cloud•15 minutes
Integration and business productivity
Module 2•4 hours to complete
Module details
This module focuses on how Microsoft 365 applications integrate with each other and with third-party tools to improve workflow efficiency. You will examine how integration supports communication, scheduling, and task management, while also exploring the role of digital platforms in enhancing business productivity. By the end, you will be able to explain integration principles and apply them to optimize business operations.
What's included
12 videos7 readings7 assignments
Show info about module content
12 videos•Total 67 minutes
Introduction to application integration•5 minutes
Integrating Microsoft Office with other Office applications•7 minutes
Integrating Microsoft To Do with Outlook and Calendar•5 minutes
Introduction to business productivity•6 minutes
Introduction to Microsoft OneNote•6 minutes
Introduction to Calendar and Events•6 minutes
Conducting meetings with Microsoft Teams•6 minutes
Introduction to digital platforms•5 minutes
Benefits of digital platforms for business and individuals•5 minutes
Introduction to Microsoft Dynamics 365•6 minutes
Digital platforms security•6 minutes
Module summary: Integration and business productivity•6 minutes
7 readings•Total 56 minutes
Integrating Microsoft Office with third-party applications•15 minutes
Application integration: challenges and solutions•8 minutes
Business productivity: Best practices•6 minutes
Calendar: Troubleshooting and tips and tricks•6 minutes
Various types of digital platforms•6 minutes
Digital platforms best practices•10 minutes
Additional resources: Integration and business productivity•5 minutes
7 assignments•Total 135 minutes
Module quiz: Integration and business productivity•30 minutes
Activity: Insert and update Excel data in PowerPoint•20 minutes
Activity: Create and manage events using Calendar•20 minutes
Knowledge check: Business productivity•15 minutes
Activity: Audit digital platforms for a business scenario•20 minutes
Knowledge check: Benefits of digital platforms•15 minutes
Security and automation
Module 3•4 hours to complete
Module details
In this module, you will explore security and automation within Microsoft 365, focusing on protecting data and improving operational efficiency. You will learn about security features such as endpoint protection, data loss prevention, and multi-factor authentication, along with common threats and vulnerabilities. Additionally, you will examine how automation tools like Power Automate and Office Scripts streamline workflows and enhance productivity.
What's included
11 videos8 readings6 assignments
Show info about module content
11 videos•Total 68 minutes
M365 advanced protection•7 minutes
Data loss and data leak prevention in M365•6 minutes
Multi-factor authentication features in M365•6 minutes
Understanding endpoint security•7 minutes
Introduction to ransomware•6 minutes
Windows security features•7 minutes
Introduction to workflow and automation•7 minutes
Introduction to Power Automate•6 minutes
Automating Microsoft Excel with Office Scripts•5 minutes
Automation with Microsoft Dynamics 365•6 minutes
Module summary: Security and automation•6 minutes
8 readings•Total 68 minutes
M365 security: Features and best practices•9 minutes
Microsoft Azure Active Directory name change•10 minutes
Azure Information Protection P1•7 minutes
Endpoint protection in Microsoft 365•10 minutes
Common threats and vulnerabilities•9 minutes
How automation can help the business•10 minutes
Creating Office Scripts•8 minutes
Additional resources: Security and automation•5 minutes
6 assignments•Total 119 minutes
Module quiz: Security and automation•30 minutes
Activity: Setup multi-factor authentication in M365•20 minutes
Knowledge check: Security features within M365•18 minutes
Activity: Run a security scan using Defender•10 minutes
Knowledge check: System security•21 minutes
Activity: Send weekly email reminders based on spreadsheet data using Office Scripts•20 minutes
Final Project and Assessment: The Microsoft 365 Ecosystem
Module 4•4 hours to complete
Module details
In this module, you will apply your understanding of Microsoft 365 by analyzing business needs and recommending appropriate tools, services, and security features. You will evaluate how Microsoft 365 applications support collaboration, productivity, and data protection, and use this knowledge to create practical, real-world recommendations aligned with organizational requirements.
Our goal at Microsoft is to empower every individual and organization on the planet to achieve more.
In this next revolution of digital transformation, growth is being driven by technology. Our integrated cloud approach creates an unmatched platform for digital transformation. We address the real-world needs of customers by seamlessly integrating Microsoft 365, Dynamics 365, LinkedIn, GitHub, Microsoft Power Platform, and Azure to unlock business value for every organization—from large enterprises to family-run businesses. The backbone and foundation of this is Azure.
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W
WJ
5·
Reviewed on Jan 18, 2025
It was a great course on MS 365 and thank you all Microsoft Team and the instructor❤️
K
KN
5·
Reviewed on Dec 27, 2024
This is a greet course it really explains everything in Microsoft 365 applications and how teams collaborate in an organization using Microsoft applications .
G
G
5·
Reviewed on Jan 19, 2025
That course is very interesting as a formation, be ready to receive a lot of information !
· If you are interested in the field of Information Technology or just beginning to work in IT support-related roles.
· If you want to switch or start a career in the field of Information Technology (IT).
· If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.
What background knowledge is necessary?
You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.
What is the main benefit of a Professional Certificate?
The role of an IT support specialist includes technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.
This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.
An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.
What jobs can I get with IT support specialist skills?
Qualify for in-demand job titles:
· Entry-level IT Support Specialist or IT Support Professional
· Help Desk Technician
· Technical support specialist
· Network Support Specialist
· Systems Administrator
Will I be able to complete this course online?
This course is completely online. You can access your lessons, readings, and assignments anytime and anywhere via the web or your mobile device.
Do I need to take the courses in specific order?
Yes. We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a capstone project that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.
How long does it take to complete the professional certificate?
It typically takes 3 months to complete the 6 courses. But some learners may go through the content faster.
What will I be able to do upon completing the Professional Certificate?
When you complete the Microsoft IT Support Specialist Professional Certificate, you stand out with a unique set of skills and knowledge in the dynamic field of information technology (IT).
This certificate demonstrates your job readiness and can be shared with your professional network.
Throughout this program, you've engaged with instructional videos, assessments, and practical exercises, gaining a deep understanding of key aspects including:
· Proficiency in system analysis and maintenance.
· Skills in software configuration and recommendation using the Microsoft 365 ecosystem.
· Practice in establishing robust security protocols.
· Expertise in diagnostics and troubleshooting.
When will I have access to the lectures and assignments?
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Certificate?
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.