Alex Genadinik

Customer Service, Customer Support, Customer Experience Specialization

Alex Genadinik

Customer Service, Customer Support, Customer Experience Specialization

Provide World-Class Customer Support, And Delight.

Learn how to delight clients, how to use empahty in customer service, and to deal with angry clients

Alex Genadinik

Instructor: Alex Genadinik

Access provided by The MasterMind Cooperative

Get in-depth knowledge of a subject

from 7 reviews of courses in this program

Beginner level

Recommended experience

12 weeks to complete
at 3 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject

from 7 reviews of courses in this program

Beginner level

Recommended experience

12 weeks to complete
at 3 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Use empathy and emotional intelligence in customer service

  • Learn how to handle angry clients, and turn them into happy, loyal clients

  • Improve your overall customer service skills

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

March 2026

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Alex Genadinik

Specialization - 11 course series

What you'll learn

Skills you'll gain

Category: Service Management
Category: Customer Engagement
Category: Customer and Client Support
Category: Social Media Marketing
Category: Customer experience strategy (CX)
Category: Customer Service
Category: Personalized Service
Category: Client Support
Category: Customer Retention
Category: Service Recovery
Category: Social Media Management
Category: Customer experience improvement
Category: Conflict Management
Category: Active Listening
Category: Customer Complaint Resolution
Category: Customer Inquiries
Category: Drive Engagement
Category: Customer Relationship Building
Category: Customer Support
Category: Client Services

What you'll learn

Skills you'll gain

Category: Self Service Technologies
Category: Personalized Service
Category: ChatGPT
Category: Customer Inquiries
Category: Customer experience strategy (CX)
Category: Customer Support
Category: Customer experience improvement
Category: Customer Service
Category: AI Integrations
Category: AI Personalization
Category: Generative AI Agents
Category: Standard Operating Procedure
Category: System Configuration
Category: Prompt Engineering
Category: AI Enablement
Category: Product Support
Dealing With Angry Customers In Customer Service

Dealing With Angry Customers In Customer Service

Course 3, 1 hour

What you'll learn

Skills you'll gain

Category: De-escalation Techniques
Category: Customer Service
Category: Emotional Intelligence
Category: Empathy
Category: Empathy & Emotional Intelligence
Category: Customer experience improvement
Category: Customer Complaint Resolution
Category: Customer Support
Category: Verbal Communication Skills
Category: Customer Relationship Building
Category: Communication
Category: Communication Strategies
Category: Service Recovery
Category: Conflict Management
Category: Customer Retention
ADVANCED Emotional Intelligence

ADVANCED Emotional Intelligence

Course 4, 3 hours

What you'll learn

Skills you'll gain

Category: Creativity
Category: Empathy
Category: Emotional Intelligence
Category: Personal Development
Category: Self-Awareness
Category: Psychology
Category: Empathy & Emotional Intelligence

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Empathy
Category: Customer Engagement
Category: Brand Loyalty
Category: Customer Relationship Building
Category: Active Listening
Category: Customer Support
Category: Emotional Intelligence
Category: Customer and Client Support
Category: Customer Advocacy
Category: Customer Retention
Category: Non-Verbal Communication
Category: Interpersonal Communications
Category: Compassion
Category: Client Services
Category: Personalized Service
Category: Customer experience improvement

What you'll learn

Skills you'll gain

Category: Driving engagement
Category: Advocacy
Category: Brand Strategy
Category: Loyalty Programs
Category: Brand Loyalty
Category: Competitive Analysis
Category: Customer Advocacy
Category: Customer Engagement
Category: Customer Retention
Category: Thought Leadership
Category: Promotional Strategies
Category: Discussion Facilitation
Active Listening For Professionals

Active Listening For Professionals

Course 7, 1 hour

What you'll learn

Skills you'll gain

Category: Non-Verbal Communication
Category: Emotional Intelligence
Category: Constructive Feedback
Category: Empathy & Emotional Intelligence
Category: Empathy
Category: Social Skills
Category: Professional Development
Category: Active Listening
Category: Communication
Category: Client Services
Category: Personal Development
Category: Interpersonal Communications
Category: Relationship Building

What you'll learn

Skills you'll gain

Category: Non-Verbal Communication
Category: Self-Awareness
Category: Research
Category: Recognizing Others
Category: Communication Strategies
Category: Interpersonal Communications
Category: Communication
Category: Emotional Intelligence
Category: Professionalism

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Communication Strategies
Category: Expectation Management
Category: Trustworthiness
Category: Active Listening
Category: Empathy
Category: Rapport Building
Category: Positivity
Category: Business Communication
Category: Honesty
Category: Customer Complaint Resolution
Category: Overcoming Objections
Category: Tactfulness
Category: Service Recovery
Category: Customer Relationship Building
Category: Professionalism
Customer Experience: How To Delight Customers

Customer Experience: How To Delight Customers

Course 10, 1 hour

What you'll learn

Skills you'll gain

Category: Customer experience improvement
Category: Customer Service
Category: Customer Retention
Category: Customer experience strategy (CX)
Category: Process Improvement
Category: Brand Loyalty
Category: Client Services
Category: Continuous Improvement Process
Category: Customer Complaint Resolution
Category: Customer Engagement
Category: Process Analysis
Category: Experience Design
Category: Customer Relationship Building
Using Surveys To Improve Your Customer Service

Using Surveys To Improve Your Customer Service

Course 11, 1 hour

What you'll learn

Skills you'll gain

Category: Survey Creation
Category: Research Methodologies
Category: Client Support
Category: Customer experience improvement
Category: User Research
Category: Surveys
Category: User Feedback
Category: Customer Insights
Category: Interrigatories
Category: Market Research

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Alex Genadinik
Alex Genadinik
117 Courses22,207 learners

Offered by

Alex Genadinik

Why people choose Coursera for their career

Felipe M.

Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."