Very useful course with comprehensive coverage of all the important topics
Introduction to Hospitality Management in the 21st Century
Introduction to Hospitality Management in the 21st Century
This course is part of multiple programs.
Instructors: Marta Sotto-Mayor
Access provided by University of Leeds
11,663 already enrolled
79 reviews
Beginner level
Recommended experience
Flexible schedule
Learn at your own pace
What you'll learn
Identify key historical developments that have shaped the evolution of the hospitality industry.
Recognize the fundamental principles and core concepts of hospitality management in the 21st century.
Analyze current challenges and opportunities in the hospitality sector and project strategic solutions.
Anticipate future trends and innovations that are likely to impact hospitality management.
Skills you'll gain
- Hotel Operations
- Service Improvement
- Innovation
- Hotel And Restaurant Management
- Sustainable Business
- Personalized Service
- Hotels and Accommodations
- Hospitality
- Service Management
- Customer Service
- Corporate Sustainability
- Cultural Sensitivity
- Hospitality and Food Services
- Restaurant Operation
- Hospitality Services
- Guest Relations
- Hospitality Management
- Digital Transformation
- AI Personalization
- Customer experience strategy (CX)
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
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This course is available as part of
When you enroll in this course, you'll also be asked to select a specific program.
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- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
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- 5 stars
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Showing 3 of 79
RS
5.0
Reviewed on Oct 14, 2024
KP
4.0
Reviewed on Jun 23, 2025
Its been a great journey learning from the instructor. This course needs more recognition. There were some grammatical errors here and there, but the content is golden
YS
4.0
Reviewed on Aug 10, 2024
could have also focused on smaller hotels that don't have enough resources to provide to the guests
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