This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented.
Interacting with Customers
Interacting with Customers
This course is part of multiple programs.
Instructor: Denielle Booth
Access provided by University of Western Australia
8,472 already enrolled
Gain insight into a topic and learn the fundamentals.
84 reviews
Beginner level
Recommended experience
Flexible schedule
2 weeks at 10 hours a week
Learn at your own pace
97%
Most learners liked this course
Skills you'll gain
- Communication
- Conflict Management
- Verbal Communication Skills
- Retail Store Operations
- Product Demonstration
- Non-Verbal Communication
- Professionalism
- Empathy
- Social Media
- Customer Engagement
- Company, Product, and Service Knowledge
- Cross Selling
- Customer Service
- Active Listening
- Greeting Customers
- Transaction Processing
- Time Management
- Upselling
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
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Build your subject-matter expertise
This course is available as part of
When you enroll in this course, you'll also be asked to select a specific program.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from CVS Health
There are 4 modules in this course
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Showing 3 of 84
MC
Reviewed on Sep 23, 2025
bugs in the assessment feature not giving genuine score for assessments and assignment submission.
J
Reviewed on Jun 26, 2024
It was a great course especially the examples of deescalating and showing empathy.
SR
Reviewed on Aug 13, 2024
Great detailed information to assist the customer service rep!
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