All Results

Skills you'll gain: Service Improvement, Innovation, Continuous Improvement Process, Change Management, Quality Improvement, Organizational Change, Service Management, Customer experience improvement, Strategic Planning, Culture Transformation, Public Administration, Organizational Strategy, Public Policies, Case Studies, Initiative and Leadership, Strategic Thinking, Organizational Leadership, Public Affairs, Technology Strategies, Technology Solutions

Northeastern University
Skills you'll gain: Organizational Change, Stakeholder Management, Change Management, Organizational Strategy, Organizational Development, Team Management, Leadership and Management, Stakeholder Engagement, Organizational Leadership, Culture Transformation, Team Building, Service Management, Innovation, Team Leadership, Service Design, Service Improvement, Healthcare Project Management, Process Management, Process Design, Leadership

University of Maryland, College Park
Skills you'll gain: Innovation, AI Enablement, AI Product Strategy, Artificial Intelligence, Initiative and Leadership, AI literacy, Digital Transformation, Governance, Technology Strategies, Market Opportunities, Product Lifecycle Management, Product Management, Stakeholder Engagement, Product Roadmaps, Public Policies, Automation, Policy Analysis, Market Analysis, Persona (User Experience), Market Research

Northeastern University
Skills you'll gain: Process Improvement, Data-Driven Decision-Making, Process Improvement and Optimization, Service Improvement, Performance Improvement, Service Design, Health Systems, Culture Transformation, Process Design, Business Process Improvement, Patient Flow, Process Management, Healthcare Industry Knowledge, Operations Management, Organizational Change, Organizational Development, Organizational Strategy, Health Care, Customer experience improvement, Innovation

ESSEC Business School
Skills you'll gain: Design Thinking, Human Centered Design, Ideation, Service Design, Innovation, Brainstorming, Project Design, Public Administration, Social and Human Services, Community Development, Public Policies, Experimentation, Public Affairs, User Research, User Feedback, Case Studies, Stakeholder Analysis, Stakeholder Engagement, Qualitative Research

Vanderbilt University
Skills you'll gain: Innovation, Initiative and Leadership, Leadership, Organizational Structure, Organizational Strategy, Culture Transformation, Creative Thinking, Ideation, Creativity, Organizational Change, Culture, Strategic Thinking, Overcoming Obstacles, Resource Allocation, Sociology, Market Dynamics
What brings you to Coursera today?

Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Organizational Change, Service Improvement, Culture Transformation, Process Mapping, Key Performance Indicators (KPIs), Journey Mapping, Customer Service, Hospitality Management, Hospitality, Guest Relations, Customer Analysis, Hotel And Restaurant Management, Hospitality and Food Services, Sustainable Business, Collaboration

Harvard Business Review
Skills you'll gain: Innovation, Creative Thinking, Curiosity, Ideation, Creativity, Strategic Thinking, Business Transformation, Initiative and Leadership, Market Opportunities, Business Risk Management, Collaboration, Risk Appetite, Continuous Improvement Process, Risk Management, Stakeholder Engagement

University of Virginia
Skills you'll gain: Design Thinking, Journey Mapping, Stakeholder Engagement, Innovation, Prototyping, Stakeholder Analysis, Brainstorming, Storytelling, Human Centered Design, Social Impact, Ideation, Creativity, Service Design, Design Research, Problem Solving, Complex Problem Solving, Patient-centered Care, Data Visualization

IESE Business School
Skills you'll gain: Lean Methodologies, Workforce Management, Lean Manufacturing, Service Improvement, Operations Management, Operational Excellence, Operational Performance Management, Business Process Management, Process Optimization, Service Management, Operational Efficiency, Workforce Planning, Staff Management, Business Transformation, Process Analysis, Sustainable Business, Process Flow Diagrams, Capacity Management, Client Services, Capacity Planning

University of Illinois Urbana-Champaign
Skills you'll gain: Innovation, Creative Problem-Solving, Change Management, New Product Development, Strategic Leadership, Team Management, Organizational Strategy, Leadership and Management, Teamwork, Team Building, Product Lifecycle Management, Resourcefulness, Agile Product Development, Technology Strategies, Strategic Thinking, Cross-Functional Team Leadership, Strategic Partnership, Corporate Strategy, Organizational Effectiveness, Team Leadership

The University of Sydney
Skills you'll gain: Design Thinking, Human Centered Design, Innovation, Prototyping, Ideation, Design Strategies, Product Development, Design, Design Research, User Feedback