IT SUPPORT - L1
Completed by Mengli Nazarmedova on October 13, 2025
Verified learner ·
Badge ID: IMcSXR_vSlaHEl0f72pW6A
About this Badge
The badge learner has demonstrated knowledge of IT support fundamentals, troubleshooting, customer service, networking, operating systems, and security, including network protocols, cloud computing, Windows OS, Linux command line, and encryption algorithms.
Learning objectives
- Analyze and apply foundational concepts in IT support, including troubleshooting, customer service, and network protocols.
- Demonstrate proficiency in operating systems, such as Windows and Linux, and navigate the Linux command line.
- Acquire knowledge of cloud computing and its applications in IT support.
- Understand and apply security principles, including encryption algorithms and techniques, to ensure a secure IT environment.
Learning content completed
Some of the content and skills presented have been contributed by the content provider.