• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • U

    University of Colorado Boulder

    Data Wrangling with Python

    Skills you'll gain: Matplotlib, Web Scraping, Pivot Tables And Charts, Pandas (Python Package), Data Integration, Statistical Visualization, Data Manipulation, Exploratory Data Analysis, Data Wrangling, Data Visualization, Data-Driven Decision-Making, Data Transformation, Data Presentation, Data Processing, Data Cleansing, Data Preprocessing, Statistical Analysis, Seaborn, NumPy, Python Programming

    ★ 4.5 (40) · Beginner · Specialization · 3 - 6 Months

  • E

    Emory University

    Mastering Business Essentials: Introduction

    Skills you'll gain: Business, Market Dynamics, Supply Chain, Supply Chain Management, Business Management, Business Strategy, Business Operations, Business Acumen, Logistics Management, Business Economics, Business Marketing, Business Modeling, Gross Profit, Strategic Thinking, Marketing, Competitive Analysis, Value Propositions, Decision Making, Strategic Marketing, Strategic Decision-Making

    ★ 4.9 (65) · Beginner · Course · 1 - 3 Months

  • P

    Pearson

    Cisco Certified Support Technician IT Support - 100-140

    Skills you'll gain: Cyber Threat Intelligence, Malware Protection, Peripheral Devices, Personally Identifiable Information, Remote Access Systems, Hardware Troubleshooting, Threat Detection, Desktop Support, Technical Support and Services, Threat Management, Help Desk Support, Cyber Attacks, Cloud Services, Active Directory, Cybersecurity, Mac OS, Computer Hardware, Microsoft Windows, IT Management, Cloud Security

    ★ 4.7 (20) · Beginner · Specialization · 1 - 3 Months

  • B

    Board Infinity

    Essential Testing Techniques in Software Development

    Skills you'll gain: Software Testing, Test Case, Software Development Life Cycle, Software Quality Assurance, White-Box Testing

    ★ 4.6 (27) · Beginner · Course · 1 - 4 Weeks

  • R

    Rutgers the State University of New Jersey

    Introduction and Course Outline

    Skills you'll gain: Purchasing, Procurement, Strategic Sourcing, Supply Management, Supply Chain, Supply Chain Management

    ★ 4.6 (56) · Beginner · Course · 1 - 4 Weeks

  • E

    ESSEC Business School

    Nouveaux modèles économiques des associations

    Skills you'll gain: Business Transformation, Business Modeling, Social Impact, Philanthropy, Strategic Partnership, Sustainable Development, Organizational Change, Enterprise Modeling, Resource Management, Sustainable Business, Innovation, Economics, Leadership Studies, Professional Networking, Public Policies, Human Resources

    ★ 4.6 (21) · Beginner · Course · 1 - 4 Weeks

  • U

    University of Colorado Boulder

    The Changing Status and Perception of Animals

    Skills you'll gain: Culture, Anthropology, Behavioral Health, Healthcare Ethics, Mental Health, Empathy & Emotional Intelligence, Rehabilitation, Social Work, Sociology, Ethical Standards And Conduct, Advocacy, Research

    ★ 4.7 (59) · Beginner · Course · 1 - 4 Weeks

  • A

    Airbus Beyond

    Airbus Supply Chain Specialist

    Skills you'll gain: Procurement, Order Management, Inventory Management, Supply Chain Management, Supply Chain, Order Delivery, Inventory Control, Production Planning, Contract Management, Supply Management, Sustainability Reporting, Supplier Performance Management, Sustainable Systems, Sustainability Standards, Logistics Management, Environmental Social And Corporate Governance (ESG), Logistics, Risk Management, Negotiation, Billing & Invoicing

    ★ 4.7 (31) · Beginner · Professional Certificate · 3 - 6 Months

    Category: Hot New Release
    Hot New Release
  • A

    Amazon Web Services

    Serverless Architectures on AWS

    Skills you'll gain: AWS CloudFormation, Serverless Computing, Infrastructure as Code (IaC), Amazon Web Services, Application Programming Interface (API), Cloud Infrastructure, Event-Driven Programming, Cloud Deployment, Cloud Management, Authentications, Amazon S3, Application Deployment, Automation, Amazon DynamoDB, Scalability, Authorization (Computing)

    ★ 4.9 (21) · Beginner · Course · 1 - 4 Weeks

  • U

    Università di Napoli Federico II

    Autonomous Aerospace Systems

    Skills you'll gain: Control Systems, Machine Controls, Systems Architecture, Simulations, Global Positioning Systems, Robotics, Automation, Mechanical Engineering, Computer Vision, Mathematical Modeling, Systems Integration, Estimation, Business Intelligence

    ★ 4.3 (43) · Beginner · Course · 1 - 3 Months

  • S

    Starweaver

    AI Innovation & Entrepreneurship

    Skills you'll gain: Business Process Modeling, Process Modeling, Digital Transformation, Business Process Management, Business Process Improvement, Process Design, Business Process Automation, Process Analysis, AI Product Strategy, AI Enablement, Product Management, Market Opportunities, ChatGPT, Business Strategy, Customer Insights, Product Development, Innovation, Product Requirements, AI Personalization, Product Knowledge

    ★ 4.5 (35) · Intermediate · Specialization · 1 - 4 Weeks

  • C

    CertNexus

    Extract, Transform, and Load Data

    Skills you'll gain: Extract, Transform, Load, Data Wrangling, Data Preprocessing, Data Cleansing, Data Processing, Data Transformation, Data Integration, Data Import/Export, Data Collection, Data Mining

    ★ 4.8 (39) · Intermediate · Course · 1 - 4 Weeks

1…181182183…469

In summary, here are 10 of our most popular customer service courses

  • Data Wrangling with Python: University of Colorado Boulder
  • Mastering Business Essentials: Introduction: Emory University
  • Cisco Certified Support Technician IT Support - 100-140: Pearson
  • Essential Testing Techniques in Software Development: Board Infinity
  • Introduction and Course Outline: Rutgers the State University of New Jersey
  • Nouveaux modèles économiques des associations: ESSEC Business School
  • The Changing Status and Perception of Animals: University of Colorado Boulder
  • Airbus Supply Chain Specialist: Airbus Beyond
  • Serverless Architectures on AWS: Amazon Web Services
  • Autonomous Aerospace Systems: Università di Napoli Federico II

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok