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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


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    Google Cloud

    Building Scalable Java Microservices with Spring Boot and Spring Cloud

    Skills you'll gain: Microservices, Google Cloud Platform, Cloud Applications, Spring Boot, Database Management, Spring Framework, Software Architecture, Databases, Software As A Service, Java, Application Performance Management, Software Design Patterns, Application Deployment, Cloud Storage, Debugging

    4.3
    Rating, 4.3 out of 5 stars
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    1.4K reviews

    Intermediate · Course · 1 - 4 Weeks

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    Microsoft

    Introduction to Sales and AI Fundamentals

    Skills you'll gain: Prompt Engineering, Sales Process, Sales Presentations, Verbal Communication Skills, Product Knowledge, Communication, AI Personalization, Sales, Non-Verbal Communication, Sales Strategy, Microsoft Copilot, Generative AI Agents, Value Propositions, Customer Relationship Management, AI Enablement, Responsible AI

    Advanced · Course · 1 - 4 Weeks

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    Logical Operations

    Effective Interpersonal Communication for Business

    Skills you'll gain: Interpersonal Communications, Business Communication, Verbal Communication Skills, Communication, Internal Communications, Corporate Communications, Business Correspondence, Social Skills, Collaboration, Conflict Management, Non-Verbal Communication, Active Listening, Relationship Building, Organizational Structure, Mediation, Customer Relationship Building, Contract Negotiation, Organizational Development, Negotiation, Vendor Management

    Mixed · Course · 1 - 3 Months

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    Amazon Web Services

    The Amazon EKS Cluster

    Skills you'll gain: Kubernetes, Amazon Web Services, Scalability, Containerization, Cloud Management, Cloud Computing Architecture, Cloud Deployment, Managed Services, Software Versioning

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Optimize Your Marketing Pipeline with AI

    Beginner · Course · 1 - 4 Weeks

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    Logical Operations

    Power BI: Data Analysis, Reporting, and Connecting

    Skills you'll gain: Power BI, Business Reporting, Business Intelligence, Data Storytelling, Business Intelligence Software, Data Visualization Software, Data Analysis, Microsoft Excel, Data Analysis Software, Data Modeling, Data Integration, Self Service Technologies, Data Management, Microsoft PowerPoint, Microsoft 365, Microsoft Office

    Mixed · Course · 1 - 4 Weeks

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    The University of Sydney

    Innovation Through Design: Think, Make, Break, Repeat

    Skills you'll gain: Design Thinking, Human Centered Design, Innovation, Service Design, Prototyping, Ideation, Product Development, Design, Case Studies, User Feedback

    4.7
    Rating, 4.7 out of 5 stars
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    2.3K reviews

    Beginner · Course · 1 - 3 Months

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    Packt

    Advanced AWS Architecture, Scaling & Automation

    Skills you'll gain: Containerization, Docker (Software), Cloud Computing Architecture, Microservices, Amazon Redshift, Analytics, Cloud Infrastructure, Software Architecture, Systems Architecture, Redis, Event-Driven Programming

    Advanced · Course · 1 - 3 Months

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    Coursera

    CMO Excellence: Leading Marketing Teams for Impact

    Skills you'll gain: Customer experience strategy (CX), Marketing Effectiveness, Growth Strategies, Marketing Analytics, Customer Insights, Cross-Functional Collaboration, Strategic Marketing, Marketing Strategies, Business Leadership, Marketing Management, Brand Strategy, Data-Driven Decision-Making, Performance Measurement, Innovation, Thought Leadership, Integrated Marketing Communications, Team Motivation

    Intermediate · Course · 1 - 4 Weeks

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    Macquarie University

    Validate New Ideas for Startups

    Skills you'll gain: Value Propositions, Market Research, Entrepreneurship, User Research, Customer Insights, New Product Development, Competitive Analysis, Data-Driven Decision-Making, Fundraising and Crowdsourcing, Presentations, Business Modeling, Innovation, Business Development, Strategic Partnership, Professional Networking

    Beginner · Course · 1 - 3 Months

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    Google Cloud

    Preparing for Google Cloud Certification: Machine Learning Engineer

    Skills you'll gain: Feature Engineering, MLOps (Machine Learning Operations), Tensorflow, Google Cloud Platform, Big Data, Embeddings, Kubernetes, Machine Learning, CI/CD, Keras (Neural Network Library), Model Deployment, Model Evaluation, Data Preprocessing, Generative AI, Applied Machine Learning, Apache Airflow, Data Migration, Data Cleansing, Data Quality, Cloud Computing

    4.4
    Rating, 4.4 out of 5 stars
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    4.9K reviews

    Intermediate · Professional Certificate · 3 - 6 Months

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    Coursera

    Advanced Contract Testing with Pact and Beyond

    Skills you'll gain: API Testing, Application Deployment, Integration Testing, Continuous Deployment, Microservices, Software Versioning, Continuous Integration, Test Automation, Application Programming Interface (API), CI/CD, Test Tools, Verification And Validation, Application Lifecycle Management

    Advanced · Course · 1 - 4 Weeks

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1…293031…383

In summary, here are 10 of our most popular customer service courses

  • Building Scalable Java Microservices with Spring Boot and Spring Cloud: Google Cloud
  • Introduction to Sales and AI Fundamentals: Microsoft
  • Effective Interpersonal Communication for Business: Logical Operations
  • The Amazon EKS Cluster: Amazon Web Services
  • Optimize Your Marketing Pipeline with AI: Coursera
  • Power BI: Data Analysis, Reporting, and Connecting: Logical Operations
  • Innovation Through Design: Think, Make, Break, Repeat: The University of Sydney
  • Advanced AWS Architecture, Scaling & Automation: Packt
  • CMO Excellence: Leading Marketing Teams for Impact: Coursera
  • Validate New Ideas for Startups: Macquarie University

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Social Media (15)
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Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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