Customer insights courses can help you learn techniques for gathering and analyzing consumer data, understanding buyer behavior, and developing effective marketing strategies. You can build skills in conducting surveys, interpreting qualitative feedback, and utilizing segmentation to target specific audiences. Many courses introduce tools like Google Analytics, CRM software, and data visualization platforms, that support transforming insights into actionable business strategies.

DeepLearning.AI
Skills you'll gain: Natural Language Processing, Supervised Learning, Recurrent Neural Networks (RNNs), Transfer Learning, Markov Model, Embeddings, Dimensionality Reduction, Large Language Modeling, Machine Learning Methods, Text Mining, Statistical Machine Learning, Fine-tuning, Artificial Neural Networks, Classification Algorithms, Data Preprocessing, Deep Learning, Tensorflow, Logistic Regression, Feature Engineering, Applied Machine Learning
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Data Visualization, Prompt Engineering Tools, Prompt Patterns, AI powered creativity, Graphing, Context Engineering, AI literacy, AI Personalization, Generative AI, Timelines, LLM Application, Ideation, Artificial Intelligence, Business Correspondence, Complex Problem Solving, Report Writing, Solution Design, Document Management, Critical Thinking, Machine Learning
Beginner · Specialization · 1 - 4 Weeks

Skills you'll gain: Customer Retention, Sales Presentation, Prompt Engineering, Sales Process, Microsoft Copilot, Customer Success Management, Overcoming Objections, Needs Assessment, Sales Prospecting, Customer Relationship Management (CRM) Software, Sales Presentations, Prospecting and Qualification, Marketing Collateral, Lead Generation, Customer Relationship Management, Customer Analysis, Product Knowledge, Proposal Development, Sales, Business Development
Intermediate · Specialization · 3 - 6 Months

University of Michigan
Skills you'll gain: Talent Management, Goal Setting, Team Building, Teamwork, Team Management, Talent Pipelining, Influencing, Team Motivation, Visionary, Team Leadership, People Development, Performance Appraisal, Management Training And Development, Team Performance Management, Motivational Skills, Smart Goals, Interviewing Skills, Persuasive Communication, Leadership, Leadership Development
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: AI Product Strategy, User Story, Usability Testing, New Product Development, Product Management, Product Lifecycle Management, Product Development, Innovation, Agile Software Development, Scrum (Software Development), Product Roadmaps, Agile Methodology, Kanban Principles, Responsible AI, Generative AI, Backlogs, Product Planning, Generative Model Architectures, Registration, Leadership
Beginner · Professional Certificate · 3 - 6 Months
Skills you'll gain: Storyboarding, Wireframing, Information Architecture, Figma (Design Software), User Story, User Experience Design, User Experience, Prototyping, User Interface and User Experience (UI/UX) Design, User Interface (UI), Persona (User Experience), Interactive Design, User Research, Design Elements And Principles
Beginner · Course · 1 - 4 Weeks

Yale University
Skills you'll gain: Negotiation, Conflict Management, Communication Strategies, Communication, Persuasive Communication, Influencing, Relationship Building, Collaboration, Decision Making, Game Theory, Strategic Decision-Making, Strategic Communication
Mixed · Course · 1 - 3 Months

Skills you'll gain: Database Administration, Data Warehousing, Extract, Transform, Load, SQL, Data Pipelines, Database Architecture and Administration, Database Design, Database Management, Relational Databases, Linux Commands, IBM Cognos Analytics, Apache Kafka, Bash (Scripting Language), Apache Airflow, Shell Script, IBM DB2, Data Transformation, Data Visualization, Data Store, Data Architecture
Beginner · Professional Certificate · 3 - 6 Months

The Expert Academy
Skills you'll gain: Enterprise Sales, B2B Sales, Loyalty Programs, Customer Success Management, Closing (Sales), Overcoming Objections, Contract Negotiation, Customer Retention, Selling Techniques, Procurement, Negotiation, Customer Relationship Management, Price Negotiation, Customer Relationship Management (CRM) Software, Sales Strategy, Consultative Selling, Customer experience strategy (CX), Sales Management, Sales, Stakeholder Engagement
Intermediate · Course · 1 - 3 Months
Macquarie University
Skills you'll gain: Microsoft Excel, Dashboard, Spreadsheet Software, Excel Formulas, Consolidation, Business Reporting, Data Management, Data Integration, Automation
Intermediate · Course · 1 - 3 Months

University of Maryland, College Park
Skills you'll gain: Customer Analysis, Commercialization, Product Planning, Business Modeling, Strategic Decision-Making, Closing (Sales), Innovation, Entrepreneurship, Entrepreneurial Finance, Market Opportunities, Business Planning, Strategic Thinking, New Product Development, Sales Strategy, Sales Pipelines, Ideation, Customer Insights, Product Development, Sales Presentations, Finance
Beginner · Specialization · 3 - 6 Months

Microsoft
Skills you'll gain: Microsoft Copilot, Overcoming Objections, Marketing Collateral, Sales Presentation, Sales Enablement, Closing (Sales), Sales Presentations, AI Enablement, Microsoft Teams, Customer Relationship Management (CRM) Software, Sales Strategy, Meeting Facilitation, Sales, Marketing Materials, General Sales Practices, Email Automation, Customer Communications Management, AI Personalization, AI powered creativity, AI Integrations
Intermediate · Course · 1 - 4 Weeks