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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


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    Coursera

    Cybersecurity Fundamentals for High-Tech Manufacturing

    Skills you'll gain: Incident Response, Computer Security Incident Management, Operational Risk, Case Studies, Security Management, Risk Management, Risk Mitigation, Intellectual Property, Crisis Management, Cybersecurity, Manufacturing Operations, Security Controls, Security Strategy, Cyber Security Strategy, Cyber Attacks, Cyber Engineering, Continuous Monitoring, Compliance Reporting, Governance, Design

    Intermediate · Course · 1 - 4 Weeks

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    Google Cloud

    Reliable Google Cloud Infrastructure: Design and Process

    Skills you'll gain: Disaster Recovery, Business Continuity, Site Reliability Engineering, Capacity Planning, Hybrid Cloud Computing, Google Cloud Platform, Kubernetes, Cloud Computing Architecture, System Monitoring, Cloud Computing, Scalability, Infrastructure as Code (IaC), YAML, Incident Response, Load Balancing, Cloud Security

    4.7
    Rating, 4.7 out of 5 stars
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    7.2K reviews

    Advanced · Course · 1 - 3 Months

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    Board Infinity

    Google Analytics Hacks: Boost Your Marketing Performance

    Skills you'll gain: Customer Analysis, Campaign Management, Digital Advertising

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    AppDynamics: From Basics to Performance Mastery

    Skills you'll gain: Role-Based Access Control (RBAC), Application Performance Management, System Monitoring, Performance Tuning, Devops Tools, Site Reliability Engineering, Continuous Monitoring, Application Deployment, Transact-SQL, Transaction Processing, Enterprise Application Management, Incident Management, Anomaly Detection, Microservices, Performance Analysis, Containerization, Email Automation, Real Time Data, Analysis, Health Policy

    Advanced · Course · 1 - 4 Weeks

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    Packt

    Cloud-Native – Microservices, Kubernetes & CI/CD

    Skills you'll gain: Infrastructure as Code (IaC), Istio, Terraform, Kubernetes, Cloud-Native Computing, Serverless Computing, Microservices, DevOps, Amazon Web Services, API Gateway, Scalability, CI/CD, Application Deployment, Cloud Deployment, Restful API, Containerization, Amazon DynamoDB, Prometheus (Software), Cloud Applications, Redis

    Intermediate · Specialization · 3 - 6 Months

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    Microsoft

    Introduction to Microsoft Azure Cloud Services

    Skills you'll gain: Microsoft Azure, Cloud Services, Virtualization, Cloud Computing, Virtual Machines, Cloud Storage, Cloud Infrastructure, Public Cloud, Virtual Networking, Scalability

    4.5
    Rating, 4.5 out of 5 stars
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    2.7K reviews

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Refactor and Test LLM Microservices

    Skills you'll gain: Maintainability, Code Review, Test Driven Development (TDD), API Testing, LLM Application, API Design, Microsoft Visual Studio, Software Engineering, Engineering Software, Software Technical Review, Program Development, Application Lifecycle Management, Unit Testing, Microservices, Peer Review, Quality Assessment

    Intermediate · Course · 1 - 4 Weeks

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    Alex Genadinik

    Create An AI Agent With Replit That Automates Your Sales

    Skills you'll gain: Generative AI Agents, Email Automation, Vibe coding, Agentic Workflows, Agentic systems, AI Workflows, AI Orchestration, Sales Process, Marketing Automation, HubSpot CRM, Sales Enablement, Sales Pipelines, Software As A Service, Sales Development, Lead Generation, Business Development, Prompt Engineering, New Business Development, Application Deployment, Campaign Management

    Mixed · Course · 1 - 3 Months

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    Cisco Learning and Certifications

    On-Premises Applications and Media Resources

    Skills you'll gain: Session Initiation Protocols, System Configuration, Collaborative Software, Configuration Management, Network Administration, Telecommunications, Communication Systems, Systems Integration, Scalability, Digital Communications

    Beginner · Course · 1 - 3 Months

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    Creo Incubator

    Entrepreneuriat : Croissance et Stratégie GTM

    Skills you'll gain: Go To Market Strategy, Growth Strategies, Value Propositions, Competitive Analysis, Product Development, Market Analysis, Customer Analysis, User Experience, Marketing Strategies, Target Market, Product Marketing, Data-Driven Decision-Making, Market Opportunities, Business Strategy, Marketing Channel, Cost Estimation

    Intermediate · Course · 1 - 3 Months

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    Packt

    Advanced Networking Technologies and Operations

    Skills you'll gain: Wide Area Networks, Data Centers, Virtual Machines, Network Administration, Virtualization, Network Architecture, Virtual Private Networks (VPN), Wireless Networks, Computer Networking, Network Monitoring, Network Troubleshooting, Software-Defined Networking, Intrusion Detection and Prevention, Network Security, Cloud Computing, Distributed Denial-Of-Service (DDoS) Attacks, Key Management, Internet Of Things, Disaster Recovery

    Advanced · Course · 1 - 3 Months

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    Coursera

    DynaTrace Masterclass – The Complete Guide for Beginners

    Skills you'll gain: System Monitoring, Application Performance Management, DevOps, CI/CD, Cloud Management, Transaction Processing, Continuous Monitoring, Multi-Cloud, Hybrid Cloud Computing, Role-Based Access Control (RBAC), Dependency Analysis, Real Time Data

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Cybersecurity Fundamentals for High-Tech Manufacturing: Coursera
  • Reliable Google Cloud Infrastructure: Design and Process: Google Cloud
  • Google Analytics Hacks: Boost Your Marketing Performance: Board Infinity
  • AppDynamics: From Basics to Performance Mastery: Coursera
  • Cloud-Native – Microservices, Kubernetes & CI/CD: Packt
  • Introduction to Microsoft Azure Cloud Services: Microsoft
  • Refactor and Test LLM Microservices: Coursera
  • Create An AI Agent With Replit That Automates Your Sales: Alex Genadinik
  • On-Premises Applications and Media Resources: Cisco Learning and Certifications
  • Entrepreneuriat : Croissance et Stratégie GTM: Creo Incubator

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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