• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Complaint Resolution

Results for "customer complaint resolution"


  • L

    LearnQuest

    Close, Negotiate, and Amplify Virtual Sales Success

    Skills you'll gain: Overcoming Objections, Closing (Sales), Sales, Sales Strategy, Sales Process, Selling Techniques, Negotiation, Customer Success Management, Regional Sales, Marketing Automation, Customer Relationship Building, Customer Relationship Management, Customer Retention, Customer Engagement, Customer experience improvement, Personalized Service, Legal Technology, Contract Management, Document Management

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Create Customer Support Data with Google Sheets

    Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Google Workspace, Productivity Software, Data Entry, Customer Service, Data Validation, Customer Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    414 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • A

    Anmol Test Institution

    Créer une enquête de satisfaction client avec Typeform

    Skills you'll gain: User Feedback, Customer Insights, Customer Analysis, Customer experience improvement, Data Analysis, Data Sharing, Customer Engagement, Market Analysis, No-Code Development

    Beginner · Guided Project · Less Than 2 Hours

  • C

    Coursera

    GenAI in Litigation and Dispute Resolution

    Skills you'll gain: Responsible AI, Legal Technology, Arbitration, Legal Research, AI literacy, Litigation Support, Client Services, Mediation, Legal Strategy, Generative AI, Litigation and Civil Justice, Legal Support, AI Integrations, LLM Application, AI Workflows, Document Management, Automation

    3.9
    Rating, 3.9 out of 5 stars
    ·
    7 reviews

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Customer Analytics & Intelligence

    Skills you'll gain: Customer Retention, HubSpot CRM, Brand Awareness, Surveys, Survey Creation, Marketing Analytics, Google Analytics, Customer Analysis, Customer Service, Customer Relationship Management (CRM) Software, Customer Insights, Brand Loyalty, Customer Relationship Management, Customer Data Management, A/B Testing, AI Product Strategy, Target Audience, Data Analysis, Digital Marketing, Performance Measurement

    4.5
    Rating, 4.5 out of 5 stars
    ·
    130 reviews

    Intermediate · Specialization · 3 - 6 Months

  • A

    Alex Genadinik

    2026 Introduction To Customer Service & Customer Support

    Skills you'll gain: Customer Service, Client Support, Customer and Client Support, Customer Support, Client Services, Customer Retention, Customer Relationship Building, Social Media Marketing, Social Media Management, Customer Inquiries, Customer Engagement, Service Management, Drive Engagement, Customer experience improvement, Customer Complaint Resolution, Customer experience strategy (CX), Personalized Service, Service Recovery, Active Listening, Conflict Management

    Mixed · Course · 1 - 4 Weeks

  • U

    University of Colorado Boulder

    Ombudsman: A Unique Role in Dispute Resolution

    Skills you'll gain: Mediation, Conflict Management, Customer Complaint Resolution, Family Support, Interpersonal Communications, Discussion Facilitation, Organizational Development, Negotiation, Leadership, Business Ethics, Problem Solving, Emotional Intelligence, Communication, Active Listening, Governance Risk Management and Compliance, Decision Making, Strategic Decision-Making, Change Management, Strategic Thinking, Critical Thinking

    Beginner · Course · 1 - 3 Months

  • O

    O.P. Jindal Global University

    Conflict Resolution, Negotiations and Crisis Management

    Skills you'll gain: Crisis Management, Negotiation, Mediation, Conflict Management, Diplomacy, Leadership Studies, Leadership, Human Services, International Relations, Social Justice, Political Sciences, Governance, Diversity and Inclusion, Case Studies, Diversity Awareness, Needs Assessment

    4.9
    Rating, 4.9 out of 5 stars
    ·
    10 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    HubSpot: Working with a ticketing system

    Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Sales Support, Client Support

    4.3
    Rating, 4.3 out of 5 stars
    ·
    38 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • C

    Coursera

    Nursing Leadership: Conflict Resolution & Problem-Solving

    Skills you'll gain: Composure, Clinical Leadership, Nursing Management, Patient-centered Care, Leadership, Nursing Administration, Trustworthiness, Teamwork, Collaboration, Emotional Intelligence, Team Collaboration, Empathy & Emotional Intelligence, Resilience, Behavior Management, Communication Strategies, Assertiveness, Problem Solving, Active Listening, Communication, Accountability

    Intermediate · Course · 1 - 4 Weeks

  • U

    University of Illinois Urbana-Champaign

    Customer Centric Innovation

    Skills you'll gain: Innovation, New Product Development, Product Development, Customer Insights, Process Development, Customer Analysis, User Feedback, Consumer Behaviour, Market Research, Business Strategies, Customer Relationship Management, Marketing Psychology

    4.6
    Rating, 4.6 out of 5 stars
    ·
    77 reviews

    Beginner · Course · 1 - 4 Weeks

  • A

    Alfaisal University | KLD

    مهارات تسوية النزاعات | Conflict Resolution Skills

    Skills you'll gain: Conflict Management, Mediation, Problem Solving, Collaboration, Interpersonal Communications, Communication, Creative Problem-Solving

    4.5
    Rating, 4.5 out of 5 stars
    ·
    22 reviews

    Beginner · Course · 1 - 4 Weeks

1…91011…251

In summary, here are 10 of our most popular customer complaint resolution courses

  • Close, Negotiate, and Amplify Virtual Sales Success: LearnQuest
  • Create Customer Support Data with Google Sheets: Coursera
  • Créer une enquête de satisfaction client avec Typeform: Anmol Test Institution
  • GenAI in Litigation and Dispute Resolution: Coursera
  • Customer Analytics & Intelligence: Coursera
  • 2026 Introduction To Customer Service & Customer Support: Alex Genadinik
  • Ombudsman: A Unique Role in Dispute Resolution: University of Colorado Boulder
  • Conflict Resolution, Negotiations and Crisis Management: O.P. Jindal Global University
  • HubSpot: Working with a ticketing system : Coursera
  • Nursing Leadership: Conflict Resolution & Problem-Solving: Coursera

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok