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Service Design Courses

Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.


Popular Service Design Courses and Certifications


  • Status: Free Trial
    Free Trial
    G

    Google

    Foundations of User Experience (UX) Design

    Skills you'll gain: User Research, User Experience Design, Design Thinking, User Centered Design, Usability, Persona (User Experience), User Interface (UI), Web Content Accessibility Guidelines, Wireframing, Prototyping, Sprint Retrospectives, Sprint Planning

    4.8
    Rating, 4.8 out of 5 stars
    ·
    75K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google

    Create High-Fidelity Designs and Prototypes in Figma

    Skills you'll gain: Figma (Design Software), User Experience Design, Mockups, User Centered Design, Usability Testing, User Interface (UI) Design, Design Elements And Principles, Interaction Design, Prototyping, Technical Communication, Typography, Layout Design, Color Theory

    4.8
    Rating, 4.8 out of 5 stars
    ·
    4.8K reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Michigan

    An Introduction to Learning Experience Design (LXD)

    Skills you'll gain: Program Evaluation, Course Development, Web Content Accessibility Guidelines, Educational Materials, Multimedia, Instructional Design, Learning Theory, Design, Learning Management Systems, Education Software and Technology, Professional Development, Brainstorming, Needs Assessment, Content Creation, Motivational Skills, Diversity Equity and Inclusion Initiatives, User Centered Design, Prototyping, Design Strategies, Creative Thinking

    4.8
    Rating, 4.8 out of 5 stars
    ·
    115 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of California San Diego

    Human-Centered Design: an Introduction

    Skills you'll gain: Interaction Design, Usability, Human Centered Design, Mockups, Storyboarding, User Experience Design, Design Thinking, Prototyping, User Interface (UI) Design, User Research, Interviewing Skills

    4.7
    Rating, 4.7 out of 5 stars
    ·
    2.8K reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of California San Diego

    Interaction Design

    Skills you'll gain: Design Research, Interaction Design, User Experience Design, Statistical Analysis, Usability, Ideation, User Research, Graphic and Visual Design, User Interface (UI) Design, Experimentation, Prototyping, Usability Testing, Human Centered Design, Human Computer Interaction, A/B Testing, Human Factors, Collaborative Software, Telecommuting, R Programming, Storyboarding

    4.5
    Rating, 4.5 out of 5 stars
    ·
    4K reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Virginia

    Design Thinking

    Skills you'll gain: Brainstorming, Design Thinking, Innovation, Ideation, Stakeholder Analysis, Creative Thinking, User Research, Human Centered Design, Design Research, Open Mindset, Project Scoping, Persona Development, Project Planning, Value Engineering, Product Development, Growth Mindedness, User Feedback, Customer experience improvement, Strategic Thinking, Creativity

    4.6
    Rating, 4.6 out of 5 stars
    ·
    277 reviews

    Beginner · Specialization · 3 - 6 Months

What brings you to Coursera today?

  • Status: Preview
    Preview
    T

    The University of Sydney

    Innovation Through Design: Think, Make, Break, Repeat

    Skills you'll gain: Design Thinking, Human Centered Design, Innovation, Service Design, Prototyping, Ideation, Product Development, Design, Case Studies, User Feedback

    4.7
    Rating, 4.7 out of 5 stars
    ·
    2.3K reviews

    Beginner · Course · 1 - 3 Months

  • Next level skills. New Year savings.

    Save on Coursera Plus
  • Status: Free Trial
    Free Trial
    I

    IBM

    Designing User Interfaces and Experiences (UI/UX)

    Skills you'll gain: User Centered Design, User Experience Design, Responsive Web Design, User Interface (UI) Design, Web Design and Development, Prototyping, Graphic and Visual Design, User Interface and User Experience (UI/UX) Design, Figma (Design Software), Web Design, Wireframing, Typography, Layout Design, Interactive Design, Web Applications, Mobile Development

    4.5
    Rating, 4.5 out of 5 stars
    ·
    302 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google

    Start the UX Design Process: Empathize, Define, and Ideate

    Skills you'll gain: User Experience Design, Persona (User Experience), Web Content Accessibility Guidelines, User Story, Usability, User Research, Human Factors, Human Centered Design, Ideation, User Flows, Competitive Analysis, Mockups

    4.8
    Rating, 4.8 out of 5 stars
    ·
    17K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    P

    Pearson

    System Design Fundamentals

    Skills you'll gain: Systems Architecture, Software Architecture, Systems Design, Software Design, Solution Architecture, Service Oriented Architecture, Verification And Validation, Maintainability, Systems Analysis, Enterprise Architecture

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    G

    Georgia Institute of Technology

    Introduction to User Experience Design

    Skills you'll gain: User Experience Design, Prototyping, User Centered Design, Usability, Requirements Analysis, UI/UX Research, Interaction Design, User Interface (UI) Design, Usability Testing, User Research

    4.6
    Rating, 4.6 out of 5 stars
    ·
    9K reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    I

    IIT Bombay

    Design Thinking and Innovation

    Skills you'll gain: Design Thinking, User Research, Prototyping, Human Centered Design, Product Design, Sustainable Business, Innovation, Brainstorming, Creative Thinking, Empathy, User Feedback, Product Development, Customer experience improvement, Case Studies, Collaboration

    4.7
    Rating, 4.7 out of 5 stars
    ·
    63 reviews

    Beginner · Course · 1 - 3 Months

What brings you to Coursera today?

Searches related to service design

tibco bw: design & validate web services
effective service innovation by design in hotel management
innovation publique et pensée design, l'innovation sociale au service des territoires
服務模式的體驗、設計與創新:從痛點到賣點 (experience, design, and innovation of service models: from pain points to selling points)
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In summary, here are 10 of our most popular service design courses

  • Foundations of User Experience (UX) Design: Google
  • Create High-Fidelity Designs and Prototypes in Figma: Google
  • An Introduction to Learning Experience Design (LXD): University of Michigan
  • Human-Centered Design: an Introduction: University of California San Diego
  • Interaction Design: University of California San Diego
  • Design Thinking: University of Virginia
  • Innovation Through Design: Think, Make, Break, Repeat: The University of Sydney
  • Designing User Interfaces and Experiences (UI/UX): IBM
  • Start the UX Design Process: Empathize, Define, and Ideate: Google
  • System Design Fundamentals: Pearson

Frequently Asked Questions about Service Design

Service design is a multidisciplinary approach that focuses on creating and improving services to enhance user experiences and meet customer needs. It integrates various elements such as user research, service blueprinting, and prototyping to ensure that services are not only functional but also enjoyable and efficient. The importance of service design lies in its ability to align the service delivery process with customer expectations, ultimately leading to increased satisfaction and loyalty. By prioritizing the user experience, organizations can differentiate themselves in competitive markets and drive innovation.‎

Careers in service design are diverse and can be found across various industries. Some common job titles include Service Designer, User Experience (UX) Designer, Customer Experience Manager, and Design Researcher. Professionals in these roles work to create seamless interactions between customers and services, often collaborating with cross-functional teams. Additionally, roles such as Product Manager and Business Analyst may also involve service design principles, as they focus on understanding user needs and improving service offerings.‎

To excel in service design, several key skills are essential. These include user research techniques, such as interviews and surveys, to gather insights about customer needs. Proficiency in design thinking methodologies is also crucial, as it helps in ideating and prototyping solutions. Familiarity with tools for creating service blueprints and journey maps can enhance your ability to visualize and communicate service processes. Additionally, strong communication and collaboration skills are vital for working effectively with stakeholders and team members.‎

There are numerous online courses available to help you learn about service design. Some notable options include the Effective Service Innovation by Design in Hotel Management course, which focuses on applying service design principles in the hospitality industry. Additionally, professional certificates like the CVS Health Call Center Customer Service Professional Certificate offer insights into customer service strategies that align with service design.‎

Yes. You can start learning service design on Coursera for free in two ways:

  1. Preview the first module of many service design courses at no cost. This includes video lessons, readings, graded assignments, and Coursera Coach (where available).
  2. Start a 7-day free trial for Specializations or Coursera Plus. This gives you full access to all course content across eligible programs within the timeframe of your trial.

If you want to keep learning, earn a certificate in service design, or unlock full course access after the preview or trial, you can upgrade or apply for financial aid.‎

Learning service design involves a combination of theoretical knowledge and practical application. Start by exploring online courses that cover the fundamentals of service design and user experience. Engage in hands-on projects to apply what you learn, such as creating service blueprints or conducting user research. Additionally, consider joining communities or forums where you can connect with other learners and professionals in the field, sharing insights and experiences.‎

Typical topics covered in service design courses include user research methods, service blueprinting, journey mapping, prototyping, and testing. Courses may also explore design thinking principles, stakeholder engagement, and the integration of technology in service delivery. By understanding these topics, you will gain a comprehensive view of how to design services that meet user needs and enhance overall experiences.‎

This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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