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Customer Success Courses

Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.

Popular Customer Success Courses and Certifications


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    Coursera

    AI-Powered Business Communication

    Skills you'll gain: Prompt Engineering, Prompt Engineering Tools, Business Writing, AI literacy, Business Correspondence, Business Communication, Google Gemini, ChatGPT, Responsible AI, Report Writing, LLM Application, Generative AI, Writing, Business Reporting, Ideation, AI Workflows, Content Creation, Verification And Validation, Brainstorming, Quality Assurance

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Enterprise AI Strategy

    Skills you'll gain: Prompt Engineering, AI Product Strategy, Generative AI, Prompt Engineering Tools, Responsible AI, Business Writing, AI literacy, Business Correspondence, Business Communication, Google Gemini, ChatGPT, Decision Intelligence, Strategic Thinking, Business Strategy, Report Writing, Key Performance Indicators (KPIs), LLM Application, Data Ethics, Writing, AI Security

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
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    HubSpot Academy

    Sales Enablement

    Skills you'll gain: Sales Enablement, Prospecting and Qualification, Sales Strategy, Sales Operations, Sales, Sales Process, Customer Success Management, Content Marketing, Target Audience, Customer Retention, Content Strategy, Persona Development, Customer Engagement, Customer Insights, Content Creation, Goal Setting, Meeting Facilitation, Service Level Agreement, Writing, Business Writing

    3.3
    Rating, 3.3 out of 5 stars
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    10 reviews

    Beginner · Course · 1 - 3 Months

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    HubSpot Academy

    Sales Training: Inbound Business Strategy

    Skills you'll gain: Prospecting and Qualification, Lead Generation, Consumer Behaviour, Sales Enablement, Sales Development, Sales Strategy, Service Level Agreement, Sales Process, Sales Pipelines, Sales, Customer Acquisition Management, Closing (Sales), Accountability Frameworks, Business Marketing, Service Management, Content Marketing, Customer Insights, Business Strategy, Customer Engagement, Customer experience strategy (CX)

    4.8
    Rating, 4.8 out of 5 stars
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    123 reviews

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Sales Analysis with Claude

    Skills you'll gain: Sales Strategy, Sales Process, Sales Enablement, Anthropic Claude, Sales, Sales Development, Sales Management, Data-Driven Decision-Making, Inside Sales, AI Personalization, Customer Analysis, Customer Insights, Personalized Campaigns, Customer experience improvement, Customer experience strategy (CX), Market Analysis, Trend Analysis, Forecasting, Analysis, Market Trend

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
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    Salesforce

    Operaciones de ventas de Salesforce

    Skills you'll gain: Sales Pipelines, Sales Process, Customer Relationship Management, Salesforce, Customer Success Management, Sales Development, Customer Relationship Management (CRM) Software, Sales Support, Sales Operations, Sales Management, Campaign Management, Lead Generation, Data Visualization, Closing (Sales), Sales Enablement, Service Management, Order Management, Prospecting and Qualification, Product Knowledge, Sales

    3
    Rating, 3 out of 5 stars
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    6 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
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    Fundação Instituto de Administração

    As Competências do Especialista no Sucesso do Cliente

    Skills you'll gain: Customer Success Management, Customer Relationship Building, Customer Relationship Management, Consultative Approaches, Market Analysis, Market Opportunities, Organizational Structure, Market Data, Business Relationship Management, Rapport Building, Business Modeling, Business Solutions, Business Technologies, Active Listening, Consulting, Relationship Building, Technology Solutions

    4.8
    Rating, 4.8 out of 5 stars
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    26 reviews

    Beginner · Course · 1 - 4 Weeks

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    John Wiley & Sons

    Partnership Strategy for Growth: The Partnership Economy

    Skills you'll gain: Strategic Partnership, Business Development, Growth Strategies, New Business Development, Loyalty Programs, Professional Networking, Conversion Funnel Analysis, Relationship Building, Brand Loyalty, Business Relationship Management, Customer Relationship Building, Collaboration, Customer Engagement, Cross-Functional Collaboration, Marketing, Business Solutions, Revenue Management, Business Planning, Business, Business Communication

    Intermediate · Course · 3 - 6 Months

  • Status: Free Trial
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    Coursera

    GenAI for Account Managers: Personalizing Client Engagement

    Skills you'll gain: Account Management, AI Personalization, Customer Engagement, Customer Communications Management, Customer experience improvement, Personalized Service, Generative AI, Customer Insights, Communication, Predictive Analytics, Scalability, Customer Relationship Management (CRM) Software, Data Ethics, Email Automation, HubSpot CRM, Responsible AI, Business Process Automation, Analytics, Workflow Management, Automation

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
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    Coursera

    Engage with Storytelling

    Skills you'll gain: Storytelling, Sales Presentation, Sales Presentations, Selling Techniques, Solution Selling, Sales, Concision, Marketing Psychology, Persuasive Communication, Strategic Communication, Consumer Behaviour

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
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    CVS Health

    Introduction to Customer Service

    Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Call Center Experience, Customer Support, Greeting Customers, Retail Sales, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Ability To Meet Deadlines, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity

    4.6
    Rating, 4.6 out of 5 stars
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    375 reviews

    Beginner · Course · 1 - 4 Weeks

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    STARWEAVER

    Customer Relationship Management

    Skills you'll gain: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Relationship Building, Customer Analysis, Customer Retention, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Business Software, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making

    4.6
    Rating, 4.6 out of 5 stars
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    289 reviews

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer success courses

  • AI-Powered Business Communication: Coursera
  • Enterprise AI Strategy: Coursera
  • Sales Enablement: HubSpot Academy
  • Sales Training: Inbound Business Strategy: HubSpot Academy
  • Sales Analysis with Claude: Coursera
  • Operaciones de ventas de Salesforce: Salesforce
  • As Competências do Especialista no Sucesso do Cliente: Fundação Instituto de Administração
  • Partnership Strategy for Growth: The Partnership Economy: John Wiley & Sons
  • GenAI for Account Managers: Personalizing Client Engagement: Coursera
  • Engage with Storytelling: Coursera

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