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  • It Service Management

Results for "it service management"


  • M

    Microsoft

    Microsoft IT Support Specialist

    Skills you'll gain: Computer Hardware, Authorization (Computing), Hardware Architecture, Cloud Services, Computer Networking, Microsoft Power Automate/Flow, General Networking, Microsoft Teams, Authentications, Generative Model Architectures, Firewall, Hardening, Data Warehousing, Network Architecture, Data Storage, Security Controls, Problem Management, Computing Platforms, Cloud Computing, Network Protocols

    4.7 stars, 1.6K reviews, Beginner, Professional Certificate, 3 - 6 Months

    ★ 4.7 (1.6K) · Beginner · Professional Certificate · 3 - 6 Months

    Category: Job skills
    Job skills
    Status: Free trial
    Free trial
  • C

    CVS Health

    CVS Health Call Center Customer Service

    Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Customer Support, Data Entry, Selling Techniques, Customer Relationship Building, Collaboration, Upselling, Teamwork, Customer Complaint Resolution, Communication, Time Management

    4.6 stars, 575 reviews, Beginner, Professional Certificate, 3 - 6 Months

    ★ 4.6 (575) · Beginner · Professional Certificate · 3 - 6 Months

    Status: Free trial
    Free trial
  • L

    Logical Operations

    Excellence in Customer Service (Advanced)

    Skills you'll gain: Customer Service, Greeting Customers, Customer Inquiries, Workflow Management, Sales Strategy, Selling Techniques, Client Services, Customer experience strategy (CX), General Sales Practices, Customer Support, Customer and Client Support, Client Support, Customer Advocacy, Customer experience improvement, Interpersonal Communications, Leadership, Customer Engagement, Verbal Communication Skills, Customer Communications Management, Communication

    Mixed · Course · 1 - 3 Months

    Category: Preview
    Preview
  • I

    IBM

    Information Technology (IT) Fundamentals for Everyone

    Skills you'll gain: Information Technology, Computer Hardware, Cloud Computing, Network Troubleshooting, Software Installation, Technical Support and Services, Help Desk Support, Cybersecurity, Cloud Infrastructure, Cyber Attacks, Information Technology Operations, Data Storage, General Networking, Database Software, Operating Systems, Computer Networking, Package and Software Management, Computer Security Awareness Training, IT Infrastructure, Project Management

    4.6 stars, 291 reviews, Beginner, Course, 1 - 3 Months

    ★ 4.6 (291) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • A

    Alex Genadinik

    Customer Service, Customer Support, Customer Experience

    Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis

    4.6 stars, 56 reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.6 (56) · Beginner · Specialization · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • G

    Google

    Google IT Automation with Python

    Skills you'll gain: Version Control, Cloud Management, Test Automation, Infrastructure As A Service (IaaS), Cloud Computing, Cloud Infrastructure, Virtual Machines, Development Testing, Test Script Development, Scripting, Network Troubleshooting, Cloud Services, Email Automation, Web Presence, Python Programming, CI/CD, Configuration Management, Program Development, Containerization, Unit Testing

    4.8 stars, 56K reviews, Advanced, Professional Certificate, 3 - 6 Months

    ★ 4.8 (56K) · Advanced · Professional Certificate · 3 - 6 Months

    Status: Free trial
    Free trial
    Category: Build toward a degree
    Build toward a degree
  • M

    Microsoft

    Advanced Customer Relationship Management

    Skills you'll gain: Proposal Development, Account Strategy, Business Writing, Account Management, Customer Relationship Management (CRM) Software, Customer experience strategy (CX), Customer experience improvement, Sales Presentation, Customer Insights, Stakeholder Communications, Customer Acquisition Management, Stakeholder Engagement, Loyalty Programs, Customer Analysis, Microsoft Power Platform, Personalized Service, Gap Analysis, Requirements Analysis

    Advanced · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • G

    Google

    Play It Safe: Manage Security Risks

    Skills you'll gain: Threat Management, Cybersecurity, Cyber Risk, Computer Security Incident Management, Risk Management Framework, Risk Management, Incident Response, Vulnerability Management, Risk Mitigation, Security Information and Event Management (SIEM), Security Controls, Enterprise Security, Risk Analysis, Threat Detection, Open Web Application Security Project (OWASP), Asset Protection, System Monitoring, Auditing

    4.8 stars, 11K reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.8 (11K) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • P

    Packt

    Governance and Management of IT

    Skills you'll gain: IT Management, IT General Controls (ITGC), Control Objectives for Information and Related Technology (COBIT), Cloud Management, Information Technology, Risk Management Framework, Governance Risk Management and Compliance, Quality Assurance, Compliance Auditing, Organizational Change, Internal Auditing, Technology Strategies, Governance, Quality Monitoring, Audit Planning, Information Technology Infrastructure Library, Risk Management, Cloud Computing, Cloud Services, Business Priorities

    4.9 stars, 18 reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4.9 (18) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • U

    University of Geneva

    Investment Management

    Skills you'll gain: Portfolio Management, Wealth Management, Risk Management, Financial Systems, Investment Management, Financial Market, Portfolio Risk, Capital Markets, Risk Analysis, Risk Modeling, Investments, Asset Management, Performance Measurement, Market Dynamics, Environmental Social And Corporate Governance (ESG), Financial Planning, Securities (Finance), Risk Appetite, Finance, Equities

    4.7 stars, 7.8K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.7 (7.8K) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • U

    University of Pennsylvania

    Management Fundamentals

    Skills you'll gain: People Management, Employee Performance Management, Leadership and Management, Human Capital, Decision Making, Organizational Change, Organizational Structure, Performance Appraisal, Team Motivation, Organizational Leadership, Organizational Development, Diversity Equity and Inclusion Initiatives, Compensation Management, Compensation and Benefits, Job Analysis, Recruitment, Change Management, Constructive Feedback

    4.7 stars, 532 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.7 (532) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • U

    University of Illinois Urbana-Champaign

    Financial Management

    Skills you'll gain: Revenue Recognition, Peer Review, Credit Risk, Mergers & Acquisitions, Financial Analysis, Accrual Accounting, Financial Statements, Investment Management, Accruals, Cash Flows, Accounting, Corporate Finance, Financial Statement Analysis, Financial Accounting, Finance, Financial Modeling, Return On Investment, Investments, Financial Management, Risk Management

    4.7 stars, 7K reviews, Intermediate, Specialization, 3 - 6 Months

    ★ 4.7 (7K) · Intermediate · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
    Category: Build toward a degree
    Build toward a degree
1…101112…834

In summary, here are 10 of our most popular it service management courses

  • Microsoft IT Support Specialist: Microsoft
  • CVS Health Call Center Customer Service: CVS Health
  • Excellence in Customer Service (Advanced): Logical Operations
  • Information Technology (IT) Fundamentals for Everyone: IBM
  • Customer Service, Customer Support, Customer Experience: Alex Genadinik
  • Google IT Automation with Python: Google
  • Advanced Customer Relationship Management: Microsoft
  • Play It Safe: Manage Security Risks: Google
  • Governance and Management of IT: Packt
  • Investment Management: University of Geneva

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