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  • It Service Management

Results for "it service management"


  • Status: Job Skills
    Job Skills
    M

    Microsoft

    Microsoft IT Support Specialist

    Skills you'll gain: Computer Hardware, Data Storage Technologies, Data Storage, Hybrid Cloud Computing, Generative Model Architectures, Enterprise Application Management, Data Management, Data Maintenance, System Configuration, Network Protocols, IT Infrastructure, Microsoft Teams, Cloud Computing, Firewall, Patch Management, Productivity Software, Security Controls, Help Desk Support, Debugging, Multi-Factor Authentication

    4.7
    Rating, 4.7 out of 5 stars
    ·
    1.6K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • L

    Logical Operations

    Excellence in Customer Service (Advanced)

    Skills you'll gain: Customer Service, Greeting Customers, Customer Inquiries, Workflow Management, Sales Strategy, Selling Techniques, Client Services, Customer experience strategy (CX), General Sales Practices, Customer Support, Customer and Client Support, Client Support, Customer Advocacy, Customer experience improvement, Interpersonal Communications, Leadership, Sales Support, Verbal Communication Skills, Customer Communications Management, Communication

    Mixed · Course · 1 - 3 Months

  • C

    CVS Health

    Call Center Customer Service

    Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Collaboration, Teamwork, Telephone Skills, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Performance Measurement, Verbal Communication Skills, Problem Solving, Communication

    4.6
    Rating, 4.6 out of 5 stars
    ·
    97 reviews

    Beginner · Course · 1 - 3 Months

  • I

    IBM

    Information Technology (IT) Fundamentals for Everyone

    Skills you'll gain: Information Technology, Computer Hardware, Cloud Computing, Network Troubleshooting, Software Installation, Technical Support and Services, Help Desk Support, Cybersecurity, Cloud Infrastructure, Cyber Attacks, Information Technology Operations, Hardware Troubleshooting, Data Storage, General Networking, Database Software, Operating Systems, Package and Software Management, Computer Security Awareness Training, Peripheral Devices, Project Management

    4.7
    Rating, 4.7 out of 5 stars
    ·
    282 reviews

    Beginner · Course · 1 - 3 Months

  • C

    CVS Health

    CVS Health Call Center Customer Service

    Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Customer Support, Data Entry, Selling Techniques, Customer Relationship Building, Collaboration, Upselling, Teamwork, Customer Complaint Resolution, Communication, Time Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    553 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Bestseller
    Bestseller
    G

    Google

    Google IT Automation with Python

    Skills you'll gain: Git (Version Control System), GitHub, Version Control, Infrastructure as Code (IaC), Debugging, Cloud Management, Bash (Scripting Language), Test Automation, Puppet (Configuration Management Tool), Infrastructure As A Service (IaaS), Technical Communication, Web Services, Email Automation, Web Presence, Automation, Python Programming, Interviewing Skills, Configuration Management, Program Development, Programming Principles

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    55K reviews

    Advanced · Professional Certificate · 3 - 6 Months

  • M

    Microsoft

    Advanced Customer Relationship Management

    Skills you'll gain: Proposal Development, Customer Relationship Management (CRM) Software, Sales Presentations, Relationship Management, Loyalty Programs, Relationship Building

    Advanced · Course · 1 - 4 Weeks

  • S

    Starweaver

    Customer Relationship Management

    Skills you'll gain: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Relationship Building, Brand Loyalty, Customer Analysis, Customer Retention, Relationship Management, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Target Audience, Data-Driven Marketing, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making

    4.6
    Rating, 4.6 out of 5 stars
    ·
    275 reviews

    Beginner · Course · 1 - 4 Weeks

  • U

    University of Pennsylvania

    Management Fundamentals

    Skills you'll gain: People Management, Team Performance Management, Human Relations Movement, Employee Performance Management, Leadership and Management, Organizational Effectiveness, Decision Making, Organizational Change, Organizational Structure, Performance Appraisal, Team Motivation, Organizational Leadership, Industrial and Organizational Psychology, Diversity Equity and Inclusion Initiatives, Compensation Management, Compensation and Benefits, Job Analysis, Compensation Strategy, Recruitment, Leadership

    4.7
    Rating, 4.7 out of 5 stars
    ·
    528 reviews

    Beginner · Course · 1 - 4 Weeks

  • U

    University of Geneva

    Investment Management

    Skills you'll gain: Portfolio Management, Wealth Management, Risk Management, Financial Systems, Investment Management, Financial Market, Portfolio Risk, Capital Markets, Risk Analysis, Risk Modeling, Investments, Asset Management, Performance Measurement, Market Dynamics, Environmental Social And Corporate Governance (ESG), Financial Planning, Risk Appetite, Finance, Equities, Investment Banking

    4.7
    Rating, 4.7 out of 5 stars
    ·
    7.8K reviews

    Beginner · Specialization · 3 - 6 Months

  • U

    University of Colorado Boulder

    Project Management

    Skills you'll gain: Project Schedules, User Story, Engineering Management, Stakeholder Analysis, Project Scoping, Team Leadership, Team Management, Scope Management, Project Risk Management, Agile Project Management, Scrum (Software Development), Team Performance Management, Scheduling, Quality Management, Sprint Planning, Engineering Practices, Agile Methodology, Project Management, Stakeholder Communications, Risk Management

    Build toward a degree

    4.7
    Rating, 4.7 out of 5 stars
    ·
    1.5K reviews

    Beginner · Specialization · 1 - 3 Months

  • C

    Corporate Finance Institute

    Wealth Management

    Skills you'll gain: Market Data, Wealth Management, Equities, Financial Market, Financial Planning, Retail Banking, Financial Systems, Portfolio Management, Securities (Finance), Consumer Behaviour, Investments, Economics, Financial Management, Banking, Economic Development, Investment Management, Banking Services, Personalized Service, Market Intelligence, Financial Services

    4.6
    Rating, 4.6 out of 5 stars
    ·
    52 reviews

    Beginner · Specialization · 3 - 6 Months

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In summary, here are 10 of our most popular it service management courses

  • Microsoft IT Support Specialist: Microsoft
  • Excellence in Customer Service (Advanced): Logical Operations
  • Call Center Customer Service: CVS Health
  • Information Technology (IT) Fundamentals for Everyone: IBM
  • CVS Health Call Center Customer Service: CVS Health
  • Google IT Automation with Python: Google
  • Advanced Customer Relationship Management: Microsoft
  • Customer Relationship Management: Starweaver
  • Management Fundamentals: University of Pennsylvania
  • Investment Management: University of Geneva

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