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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


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    EDUCBA

    Master AutoCAD Drafting: Create, Organize & Document

    Skills you'll gain: Technical Drawing, Engineering Documentation, Engineering Drawings, Architectural Drawing, Geometric Dimensioning And Tolerancing

    Beginner · Course · 1 - 4 Weeks

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    LearnKartS

    Build Websites & Online Stores with Website Builders

    Skills you'll gain: Web Analytics and SEO, Content Management Systems, Search Engine Optimization, Web Design, Retail Management, Order Management, Promotional Strategies, Web Content, E-Commerce, Content Management, Marketing Strategies, Blogs, Online Advertising, Customer Relationship Management (CRM) Software, Business Management, No-Code Development, Dashboard, Email Marketing, Payment Systems

    Beginner · Course · 1 - 3 Months

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    Coursera

    OutSystems Fundamentals Create Your First Web App

    Skills you'll gain: Application Deployment, Application Development, Web Applications, Data Modeling, Responsive Web Design, Application Design, Database Design, Systems Design, User Interface (UI) Design, UI Components, Business Logic

    Beginner · Course · 1 - 4 Weeks

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    University of Pennsylvania

    Gamification

    Skills you'll gain: Game Design, Project Design, Social Impact, Drive Engagement, Design Thinking, Employee Engagement, Motivational Skills, Training and Development, Behavior Management, Customer Engagement, Psychology, Behavioral Economics, Marketing

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    Rating, 4.8 out of 5 stars
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    Mixed · Course · 1 - 3 Months

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    University of Alberta

    Reinforcement Learning

    Skills you'll gain: Reinforcement Learning, Machine Learning, Sampling (Statistics), Artificial Intelligence and Machine Learning (AI/ML), Machine Learning Algorithms, Artificial Intelligence, Deep Learning, Simulations, Feature Engineering, Markov Model, Supervised Learning, Algorithms, Model Evaluation, Artificial Neural Networks, Performance Testing, Performance Tuning, Pseudocode, Linear Algebra, Probability Distribution

    4.7
    Rating, 4.7 out of 5 stars
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    3.6K reviews

    Intermediate · Specialization · 3 - 6 Months

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    Coursera

    Clinic Operations: KPIs and Inventory

    Skills you'll gain: Inventory Management, Inventory Control, Key Performance Indicators (KPIs), Inventory Management System, Materials Management, Supply Management, Performance Measurement, Operational Performance Management, Health Care Administration, Operational Efficiency, Organizational Structure, Waste Minimization, Cost Control, Analysis, Business Communication, Prioritization, Trend Analysis

    Beginner · Course · 1 - 4 Weeks

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    Google Cloud

    Generative AI Leader

    Skills you'll gain: Prompt Engineering, Generative AI Agents, Google Gemini, Retrieval-Augmented Generation, Responsible AI, Generative AI, Google Workspace, AI Product Strategy, AI Security, AI Workflows, Google Cloud Platform, AI Enablement, Large Language Modeling, Prompt Patterns, Customer experience improvement, Artificial Intelligence, Technology Strategies, Cloud Infrastructure, Cloud Computing, Collaboration

    Beginner · Specialization · 3 - 6 Months

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    EDUCBA

    Build a C# WinForms Exhibition Visitor Entry System

    Skills you'll gain: Relational Databases, Requirements Analysis, Application Deployment, Database Design, Database Management, Business Requirements, C# (Programming Language), Application Development, Data Validation, Business Logic, UI Components, Data Access, User Interface (UI) Design

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Orchestrate, Analyze, and Evaluate AI Deployments

    Skills you'll gain: CI/CD, Continuous Deployment, Continuous Delivery, DevOps, Performance Analysis, Performance Metric, Performance Measurement, Artificial Intelligence, Application Performance Management, Operational Analysis, Root Cause Analysis

    Intermediate · Course · 1 - 4 Weeks

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    Packt

    Generative AI Foundations in Python

    Skills you'll gain: Prompt Engineering, Generative AI, Generative Model Architectures, Responsible AI, Model Deployment, Large Language Modeling, Generative Adversarial Networks (GANs), Natural Language Processing, Embeddings, Transfer Learning, Artificial Intelligence, Python Programming, Machine Learning, Deep Learning

    Intermediate · Course · 1 - 3 Months

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    Edureka

    Building Multi-Agent Systems using LangGraph and Autogen

    Skills you'll gain: AI Workflows, AI Orchestration, Agentic Workflows, AI Security

    Intermediate · Course · 1 - 4 Weeks

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    Logical Operations

    Introduction to Agile and Scrum Methodologies

    Skills you'll gain: Agile Methodology, Scrum (Software Development), Agile Project Management, Sprint Retrospectives, Agile Software Development, Sprint Planning, User Story, Backlogs, Agile Product Development, Project Estimation, Project Management, Estimation, Project Planning

    Mixed · Course · 1 - 3 Months

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Master AutoCAD Drafting: Create, Organize & Document: EDUCBA
  • Build Websites & Online Stores with Website Builders: LearnKartS
  • OutSystems Fundamentals Create Your First Web App: Coursera
  • Gamification: University of Pennsylvania
  • Reinforcement Learning: University of Alberta
  • Clinic Operations: KPIs and Inventory: Coursera
  • Generative AI Leader: Google Cloud
  • Build a C# WinForms Exhibition Visitor Entry System: EDUCBA
  • Orchestrate, Analyze, and Evaluate AI Deployments: Coursera
  • Generative AI Foundations in Python: Packt

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