Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

Coursera
Skills you'll gain: Prompt Engineering, Keyword Research, Blogs, Search Engine Optimization, Content Creation, Generative AI, Web Content, Editing, Writing and Editing
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, AI Personalization, Microsoft Copilot, Sales Process, Personalized Service, Customer Engagement, Customer experience improvement, Customer Relationship Management (CRM) Software, Customer Retention, Selling Techniques, Customer Relationship Management, Workflow Management, Sales Enablement, Sales Presentations, Data Security, Verbal Communication Skills, Sales Prospecting, Sales Strategy, Data Ethics, General Sales Practices
Advanced · Professional Certificate · 3 - 6 Months

Skills you'll gain: Query Languages, Data Manipulation
Beginner · Course · 1 - 4 Weeks
University of Illinois Urbana-Champaign
Skills you'll gain: Computational Logic, Application Specific Integrated Circuits, Theoretical Computer Science, Data Structures, Verification And Validation, Computer Architecture, Systems Design, Algorithms, Computer Engineering, Mathematical Software, Design Software, Computer Programming Tools, Debugging, Digital Design, Software Development Tools
Intermediate · Course · 1 - 3 Months

Universidad de Palermo
Skills you'll gain: Civil Engineering, Sustainable Architecture, Building Design, Innovation, Sustainable Design, Structural Engineering, Robotics, 3D Modeling
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: jQuery, Data Structures, Javascript and jQuery, Programming Principles, Data Management, Microsoft Development Tools
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Event Marketing, Target Audience, Adobe Express, Marketing Materials, Promotional Materials, Goal Setting, Promotional Strategies, Community Outreach, Content Creation, Event Planning, Performance Measurement, Marketing Analytics, Copywriting, Visual Design, Marketing Channel, Graphic Design, Branding, Strategic Partnership
Beginner · Course · 1 - 4 Weeks

University of Washington
Skills you'll gain: Software Installation, Programming Principles, Other Programming Languages, Functional Design, Computer Programming, Ruby (Programming Language), Theoretical Computer Science, Software Design, Computational Thinking
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Retrieval-Augmented Generation, Model Context Protocol, Agentic Workflows, Prompt Engineering, Anthropic Claude, AI Orchestration, Application Programming Interface (API), Prompt Patterns, Restful API, Prompt Engineering Tools, LLM Application, JSON, Generative AI Agents, Tool Calling, Generative AI, Artificial Intelligence, Agentic systems, Automation, Scalability, Servers
Intermediate · Specialization · 1 - 3 Months
Coursera
Skills you'll gain: Apache Kafka, Data Pipelines, Data Mapping, Data Integrity, Data Transformation, Database Design, Data Modeling, Cloud Deployment, SQL, PostgreSQL, Data Capture, Data Validation, Continuous Integration, Data Storage Technologies, Real Time Data, Continuous Monitoring, Schematic Diagrams
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Dashboard, Data Storytelling, Data Presentation, Marketing Analytics, Marketing Effectiveness, Key Performance Indicators (KPIs), Data Visualization, Google Analytics, Performance Reporting, Consumer Behaviour, Business Reporting, Stakeholder Engagement, Performance Metric, Data Integration, Decision Making
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Jira (Software), Process Optimization, Process Mapping, Process Improvement and Optimization, Process Design, Process Analysis, Business Workflow Analysis, Workflow Management, Process Improvement, Business Process, Configuration Management, Performance Metric, Automation
Beginner · Course · 1 - 4 Weeks