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Customer Analytics Courses

Customer analytics courses can help you learn data collection techniques, customer segmentation, predictive modeling, and performance measurement. You can build skills in interpreting customer behavior, optimizing marketing strategies, and enhancing customer experience through data-driven insights. Many courses introduce tools like Google Analytics, Tableau, and SQL, that support analyzing data and visualizing trends to inform business decisions.


Popular Customer Analytics Courses and Certifications


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    SkillUp

    Introduction to Healthcare Data Analytics

    Skills you'll gain: Data Storytelling, Data Presentation, Data Visualization, Statistical Hypothesis Testing, Data Visualization Software, Dashboard Creation, Clinical Research, Interactive Data Visualization, Health Informatics, Data Wrangling, Data Analysis, Healthcare Ethics, Health Information Management and Medical Records, Health Policy, Looker (Software), Predictive Analytics, Healthcare Industry Knowledge, Data Literacy, Health Technology, Regression Analysis

    Intermediate · Specialization · 1 - 3 Months

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    Amazon Web Services

    SageMaker Unified Studio Foundations for Data Analytics

    Skills you'll gain: AWS SageMaker, Generative AI, Data Lakes, Data Governance, Data Architecture, Data Management, SQL, Model Training, Applied Machine Learning

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    University of Michigan

    Foundations of Sports Analytics: Data, Representation, and Models in Sports

    Skills you'll gain: Statistical Methods, Regression Analysis, Plot (Graphics), Data Cleansing, Statistical Hypothesis Testing, Correlation Analysis, Data Preprocessing, Matplotlib, Data Wrangling, Data Visualization, Statistical Analysis, Data Processing, Statistics, Analytics, Statistical Modeling, R Programming, Data Analysis, Statistical Inference, Pandas (Python Package), Python Programming

    4.4
    Rating, 4.4 out of 5 stars
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    204 reviews

    Intermediate · Course · 1 - 3 Months

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    Microsoft

    Data Analytics and Machine Learning for Big Data

    Skills you'll gain: Apache Spark, Large Language Modeling, Applied Machine Learning, Model Training

    Intermediate · Course · 1 - 3 Months

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    Alex Genadinik

    Customer Service, Customer Support, Customer Experience

    Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis

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    Rating, 5 out of 5 stars
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    8 reviews

    Beginner · Specialization · 3 - 6 Months

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    Unilever

    Supply Chain Management and Analytics

    Skills you'll gain: Supply Chain, Demand Planning, Supply Chain Management, Supply Chain Planning, Process Improvement, Process Improvement and Optimization, Transportation, Supply Chain, and Logistics, Customer Demand Planning, Logistics Management, Supplier Management, Resource Planning, Sustainable Business, Logistics, Analytics, Profit and Loss (P&L) Management, Scheduling, Data Analysis, Risk Management, Data Visualization, Problem Solving

    4.8
    Rating, 4.8 out of 5 stars
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    563 reviews

    Beginner · Course · 1 - 3 Months

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    IBM

    IBM Data Analytics with Excel and R

    Skills you'll gain: Data Storytelling, Data Wrangling, Exploratory Data Analysis, Database Design, Ggplot2, Data Presentation, Data Visualization Software, Data Visualization, Relational Databases, Statistical Visualization, Data Collection, Interactive Data Visualization, Predictive Modeling, Statistical Analysis, Microsoft Excel, Analytical Skills, R (Software), Excel Formulas, Data Cleansing, Data Manipulation

    Build toward a degree

    4.7
    Rating, 4.7 out of 5 stars
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    32K reviews

    Beginner · Professional Certificate · 3 - 6 Months

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    Johns Hopkins University

    Business Analytics with Excel: Elementary to Advanced

    Skills you'll gain: Risk Modeling, Operations Research, Regression Analysis, Excel Formulas, Microsoft Excel, Business Analytics, Risk Analysis, Business Risk Management, Business Modeling, Financial Modeling, Resource Allocation, Statistical Analysis, Decision Intelligence, Mathematical Modeling, Process Optimization, Financial Analysis, Statistical Methods, Spreadsheet Software, Predictive Analytics, Transportation Operations

    4.8
    Rating, 4.8 out of 5 stars
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    4K reviews

    Intermediate · Course · 1 - 3 Months

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    Macquarie University

    Excel Skills for Data Analytics and Visualization

    Skills you'll gain: Pivot Tables And Charts, Data Storytelling, Power BI, Data Presentation, Microsoft Excel, Excel Formulas, Dashboard Creation, Data Visualization Software, Data Visualization, Interactive Data Visualization, Dashboard, Data Cleansing, Data Manipulation, Data Preprocessing, Spreadsheet Software, Excel Macros, Data Wrangling, Data Processing, Tree Maps, Data Analysis

    4.8
    Rating, 4.8 out of 5 stars
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    6.1K reviews

    Intermediate · Specialization · 3 - 6 Months

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    Logical Operations

    Customer Service

    Skills you'll gain: Customer Service, Customer Relationship Building, Customer Support, Customer experience improvement, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Customer Engagement, Greeting Customers, Service Recovery, Personalized Service, Brand Loyalty, Communication, Friendliness, Customer Analysis, Communication Strategies, Active Listening, Conflict Management, Crisis Management, Crisis Intervention

    Mixed · Course · 1 - 3 Months

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    Alex Genadinik

    2026 Introduction To Customer Service & Customer Support

    Skills you'll gain: Customer Service, Client Support, Customer and Client Support, Customer Support, Client Services, Customer Retention, Customer Relationship Building, Social Media Marketing, Social Media Management, Customer Inquiries, Customer Engagement, Service Management, Drive Engagement, Customer experience improvement, Customer Complaint Resolution, Customer experience strategy (CX), Personalized Service, Service Recovery, Active Listening, Conflict Management

    Mixed · Course · 1 - 4 Weeks

  • Status: Free
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    Coursera

    HubSpot: Working with a ticketing system

    Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Sales Support, Client Support

    4.3
    Rating, 4.3 out of 5 stars
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    38 reviews

    Beginner · Guided Project · Less Than 2 Hours

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In summary, here are 10 of our most popular customer analytics courses

  • Introduction to Healthcare Data Analytics: SkillUp
  • SageMaker Unified Studio Foundations for Data Analytics: Amazon Web Services
  • Foundations of Sports Analytics: Data, Representation, and Models in Sports: University of Michigan
  • Data Analytics and Machine Learning for Big Data: Microsoft
  • Customer Service, Customer Support, Customer Experience: Alex Genadinik
  • Supply Chain Management and Analytics: Unilever
  • IBM Data Analytics with Excel and R: IBM
  • Business Analytics with Excel: Elementary to Advanced: Johns Hopkins University
  • Excel Skills for Data Analytics and Visualization: Macquarie University
  • Customer Service: Logical Operations

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Social Media Marketing (9)
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