Skills you'll gain: Responsible AI, Customer Service, AI Personalization, AI Enablement, AI Integrations, Customer experience improvement, Customer Communications Management, Service Level, Interpersonal Communications, Service Design, Personalized Service, Customer Support, Customer experience strategy (CX), Decision Intelligence, Customer Engagement, Service Level Agreement, Decision Making, Workflow Management, Problem Solving, Data Analysis

Skills you'll gain: Mainframe Computing, COBOL (Programming Language), Systems Development Life Cycle, Software Development Life Cycle, Mainframe Technologies, z/OS, Unit Testing, Systems Analysis, Job Control Language (JCL), IBM DB2, Systems Development, Agile Software Development, Debugging, Pseudocode, Program Development, Software Development Methodologies, Virtualization, Agile Methodology, Software Development, File I/O

Skills you'll gain: NoSQL, Data Warehousing, Database Systems, Database Theory, Relational Databases, Database Management, Extract, Transform, Load, SQL, Databases, Data Mining, Database Development, Business Intelligence, Database Application, Database Management Systems, Big Data, Information Systems, Database Design, MongoDB, Scalability, Database Software

Skills you'll gain: Retrieval-Augmented Generation, Generative AI Agents, Model Deployment, Generative AI, Agentic Workflows, Microsoft Azure, AI Workflows, Model Evaluation, Model Training, Fine-tuning, Microsoft Development Tools, MLOps (Machine Learning Operations), AI Integrations, Large Language Modeling, Model Optimization, Agentic systems

Skills you'll gain: Computer Science, Computer Systems, Computer Architecture, Computer Programming, Programming Principles, Memory Management, System Software, System Programming, Virtual Machines, Operating Systems, Hardware Architecture, Software Architecture, Algorithms, Software Design, Program Development, Object Oriented Programming (OOP), Data Structures, Computer Graphics, Peripheral Devices

Skills you'll gain: Prompt Engineering, New Product Development, Model Based Systems Engineering, Model Evaluation, Generative AI, Financial Statement Analysis, Sustainable Business, Data Mining, Field-Programmable Gate Array (FPGA), Delegation Skills, Strategic Decision-Making, Real-Time Operating Systems, Object Oriented Design, Sampling (Statistics), Failure Analysis, Data Ethics, Goal Setting, Database Design, Data Visualization, Supervised Learning

Skills you'll gain: Business Strategy, Design Thinking, Supply Chain, Strategic Thinking, Supply Chain Planning, Business Ethics, Supply Chain Management, Corporate Sustainability, Sustainable Business, Customer Analysis, Emerging Technologies, Organizational Strategy, Strategic Marketing, Growth Strategies, Supply Chain Systems, Strategic Sourcing, Corporate Strategy, Environmental Social And Corporate Governance (ESG), Digital Transformation, Innovation

Skills you'll gain: Statistical Hypothesis Testing, Six Sigma Methodology, Lean Six Sigma, Process Improvement, Quality Improvement, Process Improvement and Optimization, Process Analysis, Statistical Methods, Statistical Analysis, Statistics, Analysis, Statistical Inference, Data Analysis, Variance Analysis, Graphing

Skills you'll gain: Data Storytelling, Data Visualization, Descriptive Statistics, Data Presentation, Statistical Visualization, Business Analytics, Microsoft Excel, Business Analysis, Data-Driven Decision-Making, Spreadsheet Software, Decision Making, Statistics, Analytics, Data Analysis, Predictive Analytics, Business Modeling, Excel Formulas, Descriptive Analytics, Business Risk Management, Complex Problem Solving

Skills you'll gain: Employee Coaching, Training and Development, Dashboard, Data Storytelling, Dashboard Creation, Power BI, Coaching, People Analytics, Mentorship, People Development, Workforce Development, Employee Training, Data Presentation, Training Programs, Management Training And Development, Accountability Frameworks, Employee Engagement, Performance Measurement, Microsoft Copilot, Microsoft 365

Skills you'll gain: Verbal Communication Skills, Negotiation, Communication, Oral Expression, Communication Strategies, Conflict Management, Professionalism, Relationship Building, Interpersonal Communications, Composure, Business Communication, Relationship Management, Collaboration, Professional Development, Business Relationship Management, Strategic Communication, Decision Making, Behavioral Management, Strategic Thinking, Business

Skills you'll gain: Project Scoping, Stakeholder Management, Stakeholder Engagement, Work Breakdown Structure, Stakeholder Analysis, Scope Management, Stakeholder Communications, Project Planning, Planning, Project Management, Project Management Life Cycle, Influencing, Conflict Management, Leadership, Organizational Structure