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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Popular Customer Journey Courses and Certifications


  • A

    Arizona State University

    Python: A Guided Journey from Introduction to Application

    Skills you'll gain: Supervised Learning, Unsupervised Learning, Matplotlib, File I/O, Generative Adversarial Networks (GANs), Generative AI, NumPy, Object Oriented Programming (OOP), Model Training, Deep Learning, Image Analysis, Machine Learning Methods, Plot (Graphics), Object Oriented Design, Integrated Development Environments, Python Programming, Development Environment, Event-Driven Programming, Programming Principles, Computer Programming

    4.1 stars, 86 reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.1 (86) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • C

    Chegg Skills

    Practical AI for Customer Service

    Skills you'll gain: Responsible AI, Operational Efficiency, Natural Language Processing, Data Ethics, Workflow Management, Customer Service, AI Enablement, Operations, Customer experience improvement, Customer experience strategy (CX), Customer Communications Management, AI literacy, Artificial Intelligence, Customer Support, Service Improvement, AI Personalization, Guest Relations, Prompt Engineering, Communication, Problem Solving

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • C

    Coursera

    GenAI for Customer Insights

    Skills you'll gain: Customer Insights, AI Personalization, Customer Analysis, Customer experience strategy (CX), Generative AI, User Feedback, Customer experience improvement, Customer Engagement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Predictive Analytics, Data Analysis, Artificial Intelligence

    Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    GenAI for Customer Support

    Skills you'll gain: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Personalized Service, Customer Service, LLM Application, Product Support, Operational Efficiency, Automation

    3.9 stars, 9 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 3.9 (9) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • G

    Google Cloud

    Preparing for Professional Data Engineer Journey - Português

    Skills you'll gain: Data Pipelines, Data Processing, Google Cloud Platform, Data Warehousing, Data Maintenance, Data Storage Technologies, Data Storage, Extract, Transform, Load, Cloud Engineering, Data Infrastructure, Data Analysis, Data Architecture, Data Preprocessing, Cloud Security, Automation, Data Security

    Advanced · Course · 1 - 3 Months

    Category: Preview
    Preview
  • C

    Chegg Skills

    Applied AI in Customer Service

    Skills you'll gain: Prompt Engineering, Prompt Engineering Tools, Prompt Patterns, Responsible AI, Operational Efficiency, Natural Language Processing, AI literacy, Multimodal Prompts, Workflow Management, Data Ethics, Customer Service, AI Enablement, ChatGPT, Generative AI, Customer and Client Support, Artificial Intelligence, Communication, Business Communication, Productivity, Problem Solving

    Beginner · Specialization · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • C

    CVS Health

    CVS Health Retail Customer Service

    Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Cashiering, Empathy, Cross Selling, Retail Sales, Call Center Experience, Customer Support, Transaction Processing, Selling Techniques, Upselling, Retail Store Operations, Customer Complaint Resolution, Product Knowledge, Team Oriented, Conflict Management, Communication, Time Management

    4.6 stars, 483 reviews, Beginner, Professional Certificate, 3 - 6 Months

    ★ 4.6 (483) · Beginner · Professional Certificate · 3 - 6 Months

    Status: Free trial
    Free trial
  • M

    Madecraft

    Surviving Burnout in Customer Service

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
  • S

    Samsung

    Samsung Customer Care Essentials

    Skills you'll gain: Help Desk Support, Technical Support, Technical Support and Services, Hardware Troubleshooting, Customer Service, Product Support, Customer Support, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Android (Operating System), Product Knowledge, Active Listening, Technical Communication, Communication

    4.5 stars, 10 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.5 (10) · Beginner · Course · 1 - 4 Weeks

  • A

    AI Business School

    AI for Customer care

    Skills you'll gain: Agentic Workflows, Prompt Engineering, AI Workflows, Prompt Engineering Tools, Agentic systems, Generative AI Agents, Generative AI, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, AI Orchestration, Large Language Modeling, AI literacy, AI Enablement, LLM Application, Artificial Intelligence, Innovation, Productivity

    Beginner · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • G

    Google Cloud

    Preparing for Your Cloud Architect Journey - Español

    Skills you'll gain: Cloud Security, Cloud Computing Architecture, Network Planning And Design, Cloud Infrastructure, Google Cloud Platform, Cloud Solutions, Solution Architecture, Application Deployment, Cloud Services, System Configuration, Cloud Computing, Infrastructure Architecture, Cloud Deployment, Cloud Storage, Cloud Management

    Advanced · Course · 1 - 3 Months

  • G

    Google Cloud

    Preparing for Your Cloud Architect Journey - Português

    Skills you'll gain: Cloud Computing Architecture, Cloud Security, Cloud Infrastructure, Cloud Solutions, Solution Architecture, Cloud Computing, Network Planning And Design, Cloud Services, Network Infrastructure, Google Cloud Platform, Process Analysis, Process Optimization, Cloud Deployment, Process Improvement and Optimization, Site Reliability Engineering, Project Implementation, Solution Design, Analysis, Case Studies

    Advanced · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer journey courses

  • Python: A Guided Journey from Introduction to Application: Arizona State University
  • Practical AI for Customer Service: Chegg Skills
  • GenAI for Customer Insights: Coursera
  • GenAI for Customer Support: Coursera
  • Preparing for Professional Data Engineer Journey - Português: Google Cloud
  • Applied AI in Customer Service: Chegg Skills
  • CVS Health Retail Customer Service: CVS Health
  • Surviving Burnout in Customer Service: Madecraft
  • Samsung Customer Care Essentials: Samsung
  • AI for Customer care: AI Business School

Skills you can learn in Marketing

Market (economics) (28)
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Plan (11)
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Modeling (9)
Social Media Marketing (9)
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137 courses
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