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Service Design Courses

Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.


Popular Service Design Courses and Certifications


  • C

    Coursera

    ServiceNow Basics: IT Automation & AI-Powered Workflows

    Skills you'll gain: ServiceNow, AI Workflows, Workflow Management, IT Service Management, Process Design, Digital Transformation, AI Enablement, Business Process Automation, Automation, Self Service Technologies, Artificial Intelligence, Service Management, Technical Support and Services, Service Improvement, Operational Efficiency, Incident Management, Event Monitoring, Change Management, Performance Analysis

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    HubSpot: Working with a ticketing system

    Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Sales Support, Client Support

    4.3
    Rating, 4.3 out of 5 stars
    ·
    38 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • C

    CVS Health

    Retail Customer Service

    Skills you'll gain: Cashiering, Transaction Processing, Retail Sales, Retail Store Operations, Team Oriented, Customer Inquiries, Customer Service, Data Entry, Cash Handling, Customer Relationship Building, Point of Sale, E-Commerce, Customer Data Management, Accident Reporting, Payment Systems, Cross-Functional Collaboration, Payment Processing and Collection, Record Keeping, Time Management, Social Media

    4.8
    Rating, 4.8 out of 5 stars
    ·
    37 reviews

    Beginner · Course · 1 - 3 Months

  • J

    Johns Hopkins University

    Design and Interpretation of Clinical Trials

    Skills you'll gain: Clinical Trials, Clinical Research Ethics, Clinical Research, Healthcare Ethics, Institutional Review Board (IRB), Scientific Methods, Statistical Reporting, Informed Consent, Ethical Standards And Conduct, Drug Development, Sample Size Determination, Statistical Methods, Statistical Analysis, Statistical Inference

    4.7
    Rating, 4.7 out of 5 stars
    ·
    4.4K reviews

    Mixed · Course · 1 - 3 Months

  • G

    Google Cloud

    Integrate Private Service Connect with Service Directory

    Skills you'll gain: Load Balancing, Private Cloud, Google Cloud Platform, Cloud-Based Integration, System Configuration, Cloud Services

    Beginner · Project · Less Than 2 Hours

  • Status: Job Skills
    Job Skills
    A

    Adobe

    Adobe Graphic Designer: Design that Demands Attention

    Skills you'll gain: Adobe Express, Adobe Illustrator, Adobe Photoshop, Responsible AI, Logo Design, Digital Design, Layout Design, Generative AI, AI powered creativity, Usability, Graphic Design, Adobe Firefly, Document Control, User Interface and User Experience (UI/UX) Design, Visual Storytelling, Design Software, Visual Design, Packaging and Labeling, Branding, Storytelling

    4.7
    Rating, 4.7 out of 5 stars
    ·
    3K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • A

    Adobe

    Creative Design Tools: Adobe Photoshop, Illustrator, Acrobat

    Skills you'll gain: Photo Editing, Adobe Illustrator, Adobe Photoshop, Adobe Acrobat, Typography, Color Theory, Document Management, Generative AI, Graphic Design, AI powered creativity, Graphic and Visual Design, Graphic and Visual Design Software, Document Control, Photography, Visual Storytelling, Design, Workflow Management, Creative Design, Digital Design, Branding

    4.7
    Rating, 4.7 out of 5 stars
    ·
    670 reviews

    Beginner · Specialization · 1 - 3 Months

  • P

    Packt

    Practical IT Service Management

    Skills you'll gain: Capacity Management, Information Technology Infrastructure Library, IT Service Management, Service Management, Problem Management, Change Control, IT Management, Service Level, Security Management, Capacity Planning, Incident Management, Service Level Agreement, Change Management, Change Requests, Information Systems Security, Information Technology Operations, Information Assurance, Security Controls, Organizational Change, Help Desk Support

    Intermediate · Course · 3 - 6 Months

  • E

    Epic Games

    Epic Games Game Design

    Skills you'll gain: Game Design, Unreal Engine, Video Game Development, Ideation, 3D Modeling, Software Documentation, Animation and Game Design, Software Design Documents, 3D Assets, Visualization (Computer Graphics), User Experience Design, Usability, User Interface (UI), User Interface and User Experience (UI/UX) Design, User Experience, User Interface (UI) Design, Interactive Design, Collaborative Software, Virtual Environment, Prototyping

    4.3
    Rating, 4.3 out of 5 stars
    ·
    624 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • E

    EDUCBA

    Consumer Behavior & Service Marketing

    Skills you'll gain: Service Recovery, Marketing Psychology, Customer experience improvement, Customer experience strategy (CX), Customer Service, Integrated Marketing Communications, Customer Insights, Data-Driven Marketing, Service Design, Consumer Behaviour, Media and Communications, Customer Analysis, Brand Strategy, Customer Relationship Building, Brand Management, Marketing Communications, Communication Strategies, Strategic Communication, Marketing, Social Media Analytics

    Beginner · Specialization · 3 - 6 Months

  • C

    Coursera

    Create Customer Support Data with Google Sheets

    Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Google Workspace, Productivity Software, Data Entry, Customer Service, Data Validation, Customer Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    414 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • A

    Alfaisal University | KLD

    خدمة العملاء | Customer Service

    Skills you'll gain: Customer Service, Customer Relationship Building, Customer Inquiries, Customer and Client Support, Client Services, Customer Complaint Resolution, Customer Support, Customer Relationship Management, Customer Retention, Customer Engagement, Customer experience strategy (CX), Business Planning, Communication Strategies, Communication

    4.8
    Rating, 4.8 out of 5 stars
    ·
    254 reviews

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular service design courses

  • ServiceNow Basics: IT Automation & AI-Powered Workflows: Coursera
  • HubSpot: Working with a ticketing system : Coursera
  • Retail Customer Service: CVS Health
  • Design and Interpretation of Clinical Trials: Johns Hopkins University
  • Integrate Private Service Connect with Service Directory: Google Cloud
  • Adobe Graphic Designer: Design that Demands Attention: Adobe
  • Creative Design Tools: Adobe Photoshop, Illustrator, Acrobat: Adobe
  • Practical IT Service Management: Packt
  • Epic Games Game Design: Epic Games
  • Consumer Behavior & Service Marketing: EDUCBA

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