Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Sales Support, Client Support
★ 4.3 (38) · Beginner · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: Marketing Design, Social Media Marketing, Social Media Content, Marketing Materials, Social Media Campaigns, Event Marketing, Marketing, Content Creation, Social Media, Branding, Promotional Materials, Loyalty Programs, Advertising, Creative Design, Product Promotion, Design, Brand Loyalty, Customer Engagement
★ 4.7 (236) · Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Animations, Graphic Design, Graphic and Visual Design Software, Graphic and Visual Design, Content Creation, Digital Publishing, Multimedia, Video Production, Media Production, Data Sharing, Marketing
★ 4.5 (76) · Beginner · Guided Project · Less Than 2 Hours

Microsoft
Skills you'll gain: Microsoft 365, Microsoft Teams, Azure Active Directory, Microsoft Office, Microsoft Azure, User Provisioning, Multi-Tenant Cloud Environments, Collaborative Software, Help Desk Support, Document Management, Microsoft Copilot, System Configuration, Role-Based Access Control (RBAC), Cloud Services, User Accounts, Technical Support, Technical Communication, Identity and Access Management, Cloud Storage, File Management
Intermediate · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Clinical Trials, Clinical Research Ethics, Clinical Research, Healthcare Ethics, Scientific Methods, Statistical Reporting, Ethical Standards And Conduct, Drug Development, Statistical Methods, Statistical Analysis
★ 4.7 (4.4K) · Mixed · Course · 1 - 3 Months

CVS Health
Skills you'll gain: Cashiering, Transaction Processing, Retail Sales, Retail Store Operations, Team Oriented, Customer Inquiries, Customer Service, Data Entry, Cash Handling, Customer Relationship Building, Point of Sale, E-Commerce, Customer Data Management, Accident Reporting, Payment Systems, Cross-Functional Collaboration, Payment Processing and Collection, Record Keeping, Time Management, Social Media
★ 4.8 (38) · Beginner · Course · 1 - 3 Months

Michigan State University
Skills you'll gain: Unity Engine, Game Design, 3D Assets, Video Game Development, 3D Modeling, Software Design Documents, Peer Review, Cross Platform Development, Animation and Game Design, Prototyping, C# (Programming Language), User Interface (UI), User Interface (UI) Design, User Interface and User Experience (UI/UX) Design, Experience Design, User Experience, Storytelling, Software Documentation, User Experience Design, UI Components
★ 4.7 (672) · Beginner · Specialization · 3 - 6 Months

Epic Games
Skills you'll gain: Game Design, Unreal Engine, Video Game Development, Software Design Documents, Ideation, 3D Modeling, Animation and Game Design, 3D Assets, Visualization (Computer Graphics), User Experience Design, Usability, User Interface (UI), User Interface and User Experience (UI/UX) Design, User Experience, User Interface (UI) Design, Interactive Design, Virtual Environment, Software Documentation, Version Control, Prototyping
★ 4.3 (654) · Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Load Balancing, Private Cloud, Google Cloud Platform, Cloud-Based Integration, System Configuration, Cloud Services
Beginner · Project · Less Than 2 Hours

Skills you'll gain: Photo Editing, Adobe Illustrator, Adobe Photoshop, Adobe Acrobat, Typography, Color Theory, Document Management, Generative AI, Graphic Design, AI powered creativity, Graphic and Visual Design, Graphic and Visual Design Software, Adobe Creative Cloud, Document Control, Photography, Visual Storytelling, Adobe Firefly, Graphics Software, Workflow Management, Branding
★ 4.7 (710) · Beginner · Specialization · 1 - 3 Months
Madecraft
Skills you'll gain: Customer Service, Customer experience strategy (CX), Customer Support, Service Design, Customer Relationship Building, Customer experience improvement, Personalized Service, Customer Engagement, Customer Retention, Customer Relationship Management, Brand Loyalty, Customer Communications Management, Customer Data Management, Journey Mapping, Customer Insights, Team Performance Management, Key Performance Indicators (KPIs), Service Improvement, Staff Management, Leadership Development
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Service Improvement, Performance Improvement, Service Management, Strategic Sourcing, Information Technology Infrastructure Library, IT Service Management, Managed Services, Process Improvement, Governance, Business Relationship Management, IT Management, Quality Improvement, Systems Integration, Supplier Performance Management, Service Level, Continuous Improvement Process, Service Level Agreement, Performance Management, Performance Analysis, Data Governance
Intermediate · Course · 1 - 3 Months