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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Preview
    Preview
    U

    Universidade de São Paulo

    Introdução à Análise Macroeconômica

    Skills you'll gain: Economics, Financial Policy, Financial Market, International Finance, Economics, Policy, and Social Studies, Capital Markets, Tax, Fiscal Management, Investments, Market Dynamics, Supply And Demand, Consumer Behaviour, Decision Making, Expectation Management

    4.8
    Rating, 4.8 out of 5 stars
    ·
    345 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    G

    GRAMMY GO

    Building Your Audience for Music Professionals

    Skills you'll gain: Marketing Budgets, Digital Media Strategy, Media Strategy, Professional Networking, Content Strategy, Promotional Strategies, Branding, Marketing Analytics, Brand Strategy, Brand Awareness, Budget Management, Marketing Design, Customer Engagement, Content Marketing, Target Audience, Digital Marketing, Marketing Strategies, Trend Analysis, Social Media Strategy, Customer Analysis

    4.6
    Rating, 4.6 out of 5 stars
    ·
    22 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    E

    ESSEC Business School

    Demand management: Breaking down today’s commercial silos

    Skills you'll gain: Revenue Management, Hospitality Management, Digital Marketing, Data-Driven Decision-Making, Demand Generation, Hotel Operations, Asset Management, Marketing, Customer Demand Planning, Forecasting, Business Valuation, Return On Investment

    4.7
    Rating, 4.7 out of 5 stars
    ·
    372 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    2

    28DIGITAL

    Innovation & Entrepreneurship - From Basics to Open Innovation

    Skills you'll gain: Entrepreneurship, Market Opportunities, Market Analysis, Innovation, Design Thinking, Go To Market Strategy, Product Strategy, Customer Engagement, Product Development, Strategic Thinking, Business Modeling

    4.6
    Rating, 4.6 out of 5 stars
    ·
    328 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    R

    Rice University

    Concurrent Programming in Java

    Skills you'll gain: Java Programming, Java, Data Structures, System Programming, Programming Principles, Debugging, Algorithms, Performance Testing

    4.5
    Rating, 4.5 out of 5 stars
    ·
    664 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Maryland, College Park

    Developing Innovative Ideas for Product Leaders

    Skills you'll gain: New Product Development, Innovation, Market Opportunities, Ideation, Entrepreneurship, Product Management, Corporate Strategy, Customer Analysis, Competitive Analysis, Market Analysis, Initiative and Leadership, Target Market, Business Strategy, Value Propositions

    4.4
    Rating, 4.4 out of 5 stars
    ·
    233 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado System

    Secure Software Design

    Skills you'll gain: Database Design, Software Design, Application Security, Vulnerability Assessments, Unified Modeling Language, Unit Testing, Threat Modeling, Usability Testing, User Interface and User Experience (UI/UX) Design, Data Flow Diagrams (DFDs), Open Web Application Security Project (OWASP), Software Architecture, Secure Coding, Object Oriented Design, Software Design Patterns, Database Management, Security Software, Systems Design, Software Development Life Cycle, Technical Design

    4.6
    Rating, 4.6 out of 5 stars
    ·
    438 reviews

    Beginner · Specialization · 3 - 6 Months

  • C

    Coursera

    Get Started with HubSpot

    Skills you'll gain: HubSpot CRM, Team Building, Customer Relationship Management (CRM) Software, Team Management, Business Reporting, Marketing Automation, Email Marketing, Customer Data Management, Sales Enablement, Marketing, Customer Service

    4.4
    Rating, 4.4 out of 5 stars
    ·
    26 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • C

    Coursera

    Exploratory Data Analysis With Python and Pandas

    Skills you'll gain: Exploratory Data Analysis, Correlation Analysis, Matplotlib, Seaborn, Data Cleansing, Data Visualization, Pandas (Python Package), Data Analysis, NumPy, Statistical Analysis, Python Programming

    4.5
    Rating, 4.5 out of 5 stars
    ·
    444 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    I

    IBM

    Full Stack Application Development Capstone Project

    Skills you'll gain: Kubernetes, CI/CD, Cloud Deployment, Full-Stack Web Development, Back-End Web Development, Front-End Web Development, Serverless Computing, Node.JS, Restful API, Application Development, HTML and CSS, Microservices, Software Architecture, User Accounts, Docker (Software), Containerization, Authentications, Django (Web Framework), React.js, Javascript

    4.6
    Rating, 4.6 out of 5 stars
    ·
    200 reviews

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Minnesota

    Engineering Practices for Building Quality Software

    Skills you'll gain: Software Design Patterns, Software Design, Software Quality Assurance, Software Engineering, Program Development, Application Security, Object Oriented Design, Software Architecture, Software Quality (SQA/SQC), Development Testing, Threat Modeling, Maintainability, Development Environment, Code Review, Application Deployment, Continuous Deployment, Quality Assurance, Security Requirements Analysis, Continuous Delivery, Software Testing

    4.5
    Rating, 4.5 out of 5 stars
    ·
    460 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    D

    Duke University

    Introduction to Generative AI

    Skills you'll gain: Prompt Engineering, Generative AI, Retrieval-Augmented Generation, Generative Model Architectures, ChatGPT, OpenAI, Multimodal Prompts, Large Language Modeling, OpenAI API, Hugging Face, Responsible AI, GitHub, Python Programming, Machine Learning

    4.5
    Rating, 4.5 out of 5 stars
    ·
    200 reviews

    Beginner · Course · 1 - 4 Weeks

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Introdução à Análise Macroeconômica: Universidade de São Paulo
  • Building Your Audience for Music Professionals: GRAMMY GO
  • Demand management: Breaking down today’s commercial silos: ESSEC Business School
  • Innovation & Entrepreneurship - From Basics to Open Innovation: 28DIGITAL
  • Concurrent Programming in Java: Rice University
  • Developing Innovative Ideas for Product Leaders: University of Maryland, College Park
  • Secure Software Design: University of Colorado System
  • Get Started with HubSpot: Coursera
  • Exploratory Data Analysis With Python and Pandas: Coursera
  • Full Stack Application Development Capstone Project: IBM

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