Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Universidade de São Paulo
Skills you'll gain: Economics, Financial Policy, Financial Market, International Finance, Economics, Policy, and Social Studies, Capital Markets, Tax, Fiscal Management, Investments, Market Dynamics, Supply And Demand, Consumer Behaviour, Decision Making, Expectation Management
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Marketing Budgets, Digital Media Strategy, Media Strategy, Professional Networking, Content Strategy, Promotional Strategies, Branding, Marketing Analytics, Brand Strategy, Brand Awareness, Budget Management, Marketing Design, Customer Engagement, Content Marketing, Target Audience, Digital Marketing, Marketing Strategies, Trend Analysis, Social Media Strategy, Customer Analysis
Beginner · Specialization · 1 - 3 Months

ESSEC Business School
Skills you'll gain: Revenue Management, Hospitality Management, Digital Marketing, Data-Driven Decision-Making, Demand Generation, Hotel Operations, Asset Management, Marketing, Customer Demand Planning, Forecasting, Business Valuation, Return On Investment
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Entrepreneurship, Market Opportunities, Market Analysis, Innovation, Design Thinking, Go To Market Strategy, Product Strategy, Customer Engagement, Product Development, Strategic Thinking, Business Modeling
Intermediate · Course · 1 - 3 Months

Rice University
Skills you'll gain: Java Programming, Java, Data Structures, System Programming, Programming Principles, Debugging, Algorithms, Performance Testing
Intermediate · Course · 1 - 3 Months

University of Maryland, College Park
Skills you'll gain: New Product Development, Innovation, Market Opportunities, Ideation, Entrepreneurship, Product Management, Corporate Strategy, Customer Analysis, Competitive Analysis, Market Analysis, Initiative and Leadership, Target Market, Business Strategy, Value Propositions
Beginner · Course · 1 - 4 Weeks

University of Colorado System
Skills you'll gain: Database Design, Software Design, Application Security, Vulnerability Assessments, Unified Modeling Language, Unit Testing, Threat Modeling, Usability Testing, User Interface and User Experience (UI/UX) Design, Data Flow Diagrams (DFDs), Open Web Application Security Project (OWASP), Software Architecture, Secure Coding, Object Oriented Design, Software Design Patterns, Database Management, Security Software, Systems Design, Software Development Life Cycle, Technical Design
Beginner · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: HubSpot CRM, Team Building, Customer Relationship Management (CRM) Software, Team Management, Business Reporting, Marketing Automation, Email Marketing, Customer Data Management, Sales Enablement, Marketing, Customer Service
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Exploratory Data Analysis, Correlation Analysis, Matplotlib, Seaborn, Data Cleansing, Data Visualization, Pandas (Python Package), Data Analysis, NumPy, Statistical Analysis, Python Programming
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Kubernetes, CI/CD, Cloud Deployment, Full-Stack Web Development, Back-End Web Development, Front-End Web Development, Serverless Computing, Node.JS, Restful API, Application Development, HTML and CSS, Microservices, Software Architecture, User Accounts, Docker (Software), Containerization, Authentications, Django (Web Framework), React.js, Javascript
Advanced · Course · 1 - 3 Months

University of Minnesota
Skills you'll gain: Software Design Patterns, Software Design, Software Quality Assurance, Software Engineering, Program Development, Application Security, Object Oriented Design, Software Architecture, Software Quality (SQA/SQC), Development Testing, Threat Modeling, Maintainability, Development Environment, Code Review, Application Deployment, Continuous Deployment, Quality Assurance, Security Requirements Analysis, Continuous Delivery, Software Testing
Intermediate · Course · 1 - 3 Months

Duke University
Skills you'll gain: Prompt Engineering, Generative AI, Retrieval-Augmented Generation, Generative Model Architectures, ChatGPT, OpenAI, Multimodal Prompts, Large Language Modeling, OpenAI API, Hugging Face, Responsible AI, GitHub, Python Programming, Machine Learning
Beginner · Course · 1 - 4 Weeks