Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Promotions and Campaigns, Campaign Planning, Online Advertising, Pay Per Click Advertising, Performance marketing, Conversion Funnel Analysis, Social Media Marketing, Billing Systems, Event Marketing, Social Media Strategy, Customer Engagement, Customer Insights
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: ServiceNow, IT Service Management, Incident Management, Release Management, Problem Management, Information Technology Infrastructure Library, Service Management, Information Technology, IT Management, Problem Solving, IT Automation, Change Management, Information Technology Operations, Automation, Workflow Management, Software Installation
★ 3.5 (6) · Beginner · Course · 1 - 4 Weeks

Salesforce
Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Sales Process, Salesforce, Sales, Sales Development, B2B Sales, Sales Support, Customer Data Management, Databases, Data Management, Data Cleansing, Data Quality, Business-To-Consumer
Beginner · Course · 1 - 4 Weeks

IE Business School
Skills you'll gain: Marketing Planning, Customer Engagement, Strategic Marketing, Marketing Management, Marketing Effectiveness, Marketing Strategies, Marketing Operations, Marketing, Marketing Strategy and Techniques, Market Research, Business Planning, Market Analysis, Market Dynamics, Customer Retention, Brand Management, Key Performance Indicators (KPIs), Performance Metric, Performance Measurement, Branding, Goal Setting
★ 4.6 (13) · Beginner · Course · 1 - 4 Weeks

IESE Business School
Skills you'll gain: Design Thinking, Ideation, Design Research, User Research, Journey Mapping, Design Strategies, Culture Transformation, Creative Problem-Solving, Qualitative Research, Problem Solving, Brainstorming, Critical Thinking and Problem Solving, Human Centered Design, Solution Design, Organizational Development, Complex Problem Solving, Organizational Change, Innovation, Strategic Thinking, Leadership
★ 5 (6) · Beginner · Specialization · 1 - 3 Months

Skills you'll gain: AWS SageMaker, AWS CloudFormation, Amazon S3, Serverless Computing, Amazon Web Services, Amazon DynamoDB, Amazon CloudWatch, Cloud Security, Data Security, Amazon Redshift, AWS Kinesis, Data Integration, Cloud Storage, Data Lakes, Data Storage, Business Intelligence Software, Databases, Apache Airflow, Cloud Computing Architecture, Virtual Networking
★ 4.5 (33) · Intermediate · Specialization · 3 - 6 Months

HubSpot Academy
Skills you'll gain: Sales Presentation, Sales Management, Sales Enablement, HubSpot CRM, Data Visualization, Prospecting and Qualification, Sales Presentations, Sales Development, Persona Development, Sales Process, Sales Training, Inside Sales, Sales Strategy, Data Storytelling, Employee Onboarding, Service Level Agreement, Sales Prospecting, Sales, Employee Coaching, Target Audience
★ 4.2 (12) · Beginner · Professional Certificate · 3 - 6 Months

Arizona State University
Skills you'll gain: Cyber Attacks, Data Security, Safety and Security, Cybersecurity, Application Security, Security Software, Computer Security Awareness Training, Cyber Security Strategy, Information Systems Security, Cyber Security Assessment, Security Controls, Disaster Recovery, Data Loss Prevention, Incident Response, Data Storage, Vulnerability Assessments, Patch Management
★ 4.6 (74) · Mixed · Course · 1 - 3 Months

Skills you'll gain: Databricks, Data Governance, Microsoft Azure, Data Lakes, Real Time Data, Data Management, Data Integration, Data Pipelines, Metadata Management, Data Import/Export, User Provisioning, Performance Tuning
★ 4.9 (7) · Advanced · Course · 1 - 4 Weeks

AI CERTs
Skills you'll gain: Inventory Management System, Supply Chain Management, Supply Chain Planning, Supply Chain, Inventory Management, Demand Planning, Forecasting, Inventory Control, Customer Demand Planning, Supply Management, Supplier Management, Risk Management Framework, AI Enablement, Logistics, Logistics Management, Supplier Relationship Management, Artificial Intelligence, Predictive Analytics, Artificial Intelligence and Machine Learning (AI/ML), Generative AI Agents
★ 3.3 (6) · Intermediate · Course · 1 - 3 Months

University of Virginia Darden School Foundation
Skills you'll gain: Branding, Brand Marketing, Brand Awareness, Brand Strategy, Marketing Design, Advertising, Brand Management, Brand Loyalty, AI Product Strategy, Generative AI Agents
★ 4.6 (33) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Back-End Web Development, Server Side, Full-Stack Web Development, Middleware, Authentications, API Design, Application Programming Interface (API), User Accounts, Databases, JavaScript Frameworks, GitHub, Development Environment, Data Validation
★ 4.6 (39) · Intermediate · Course · 1 - 4 Weeks