Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Universidade de São Paulo
Skills you'll gain: Software Testing, Test Planning, Test Case, Acceptance Testing, Functional Testing, Software Quality Assurance, Quality Assurance, Usability Testing, White-Box Testing, Integration Testing
Beginner · Course · 1 - 3 Months

Rice University
Skills you'll gain: Dataflow, Java, Distributed Computing, Programming Principles, Application Frameworks, Algorithms, Performance Tuning, Functional Design, Computer Science
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Kubernetes, Cloud-Native Computing, Google Cloud Platform, Application Deployment, Scalability, Load Balancing, Containerization, Data Persistence, Data Storage, Cloud Security, General Networking
Intermediate · Course · 1 - 3 Months

Northwestern University
Skills you'll gain: Marketing Budgets, Peer Review, Key Performance Indicators (KPIs), Social Media Marketing, Strategic Marketing, Marketing Strategies, Marketing Effectiveness, Social Media, Social Media Strategy, Marketing Planning, Performance Measurement, Business Planning, Market Analysis, Customer Engagement, Planning
Mixed · Course · 1 - 3 Months

Skills you'll gain: Email Marketing, Social Media Content, Search Engine Optimization, Web Analytics and SEO, Social Media Marketing, Brand Marketing, Branding, Digital Marketing, Marketing Design, Marketing, Content Management Systems
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Social Media Campaigns, Social Media Marketing, Paid media, Digital Media Strategy, Online Advertising, Campaign Management, Search Engine Marketing, Digital Advertising, Digital Marketing, Pay Per Click Advertising, Marketing Strategy and Techniques, Owned Media, Marketing Planning, Earned Media, Marketing Design, Analytics
Mixed · Course · 1 - 4 Weeks

University of Toronto
Skills you'll gain: Traffic Flow Optimization, Machine Controls, Automation, Robotics, Network Routing, Graph Theory, Algorithms, Computer Vision, Mathematical Modeling, Data Mapping, Predictive Modeling, Spatial Data Analysis, Control Systems, Estimation, Applied Mathematics
Advanced · Course · 1 - 3 Months

Skills you'll gain: Canva (Software), Social Media Content, Social Media Marketing, Social Media, Style Guides, Marketing Design, Color Theory, Graphic Design, Design Elements And Principles, Branding, Marketing
Beginner · Guided Project · Less Than 2 Hours
Emory University
Skills you'll gain: Customer Analysis, Customer Demand Planning, Marketing Analytics, Forecasting, Consumer Behaviour, Marketing Effectiveness, Model Evaluation, Time Series Analysis and Forecasting, Microsoft Excel, Marketing, Regression Analysis, Customer Acquisition Management, Customer Retention
Intermediate · Course · 1 - 4 Weeks

University of Illinois Urbana-Champaign
Skills you'll gain: Distributed Computing, File Systems, Cloud Computing, Operating Systems, Transaction Processing, Network Security, Data Centers, Authorization (Computing), Apache Hadoop, Data Store, Authentications, Cryptography, NoSQL, Algorithms
Mixed · Course · 1 - 3 Months

Skills you'll gain: Generative AI, Large Language Modeling, PyTorch (Machine Learning Library), Transfer Learning, Embeddings, Natural Language Processing, Text Mining, Applied Machine Learning, Performance Tuning
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Stress Management, Goal Setting, Nutrition and Diet, Professional Development, Personal Development, Organizational Skills, English Language, Planning, Technical Communication, Product Knowledge, Productivity, Language Learning, Social Skills, Interpersonal Communications, Media and Communications, Customer Service, Verbal Communication Skills, Language Competency, Retail Sales, Health And Wellness Coaching
Intermediate · Specialization · 3 - 6 Months