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  • It Service Management

Results for "it service management"


  • U

    University of Colorado Boulder

    Agile Project Management

    Skills you'll gain: User Story, Agile Project Management, Scrum (Software Development), Sprint Planning, Agile Methodology, Engineering Management, Agile Product Development, Sprint Retrospectives, Software Development Methodologies, Backlogs, Product Requirements, Organizational Strategy, Project Management, Strategic Thinking, Team Management, Organizational Effectiveness, Organizational Structure

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    487 reviews

    Beginner · Course · 1 - 4 Weeks

  • S

    Starweaver

    Effective Service Innovation by Design in Hotel Management

    Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Organizational Change, Service Improvement, Culture Transformation, Process Mapping, Key Performance Indicators (KPIs), Journey Mapping, Customer Service, Hospitality Management, Hospitality, Guest Relations, Customer Analysis, Hotel And Restaurant Management, Hospitality and Food Services, Sustainable Business, Collaboration

    4.4
    Rating, 4.4 out of 5 stars
    ·
    12 reviews

    Beginner · Course · 1 - 4 Weeks

  • E

    Erasmus University Rotterdam

    International Security Management

    Skills you'll gain: Security Management, Threat Management, Intelligence Collection and Analysis, International Relations, Public Safety and National Security, Security Awareness, Safety and Security, Risk Management, Cybersecurity, Cyber Threat Intelligence, Governance, Cultural Diversity, Economics, Policy, and Social Studies

    4.7
    Rating, 4.7 out of 5 stars
    ·
    1.3K reviews

    Beginner · Course · 1 - 3 Months

  • R

    Rutgers the State University of New Jersey

    Supply Chain Management

    Skills you'll gain: Strategic Sourcing, Lean Six Sigma, Demand Planning, Procurement, Supplier Relationship Management, Manufacturing Operations, Forecasting, Supply Chain Planning, Lean Methodologies, Process Improvement, Supplier Management, Operations Management, Operations, Process Improvement and Optimization, Customer Demand Planning, Inventory Management, Warehousing, Supply Chain, Warehouse Management, Logistics

    4.7
    Rating, 4.7 out of 5 stars
    ·
    16K reviews

    Beginner · Specialization · 3 - 6 Months

  • S

    Starweaver

    Management Skills for New Managers

    Skills you'll gain: Team Motivation, Delegation Skills, Team Performance Management, Performance Management, Employee Performance Management, Management Training And Development, Motivational Skills, Emotional Intelligence, People Management, Supervision, Staff Management, Diversity and Inclusion, Team Building, Cultural Sensitivity, Teamwork, Team Collaboration, Leadership, Communication Strategies, Collaboration, Cross-Functional Collaboration

    4.7
    Rating, 4.7 out of 5 stars
    ·
    123 reviews

    Beginner · Course · 1 - 4 Weeks

  • L

    Logical Operations

    Customer Service

    Skills you'll gain: Customer Service, Customer Relationship Building, Customer Support, Customer experience improvement, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Customer Engagement, Greeting Customers, Service Recovery, Personalized Service, Brand Loyalty, Communication, Friendliness, Customer Analysis, Communication Strategies, Active Listening, Conflict Management, Crisis Management, Crisis Intervention

    4.8
    Rating, 4.8 out of 5 stars
    ·
    6 reviews

    Mixed · Course · 1 - 3 Months

  • I

    IBM

    Product Management: Capstone Project

    Skills you'll gain: Usability Testing, Product Lifecycle Management, Product Management, Product Planning, Product Roadmaps, Agile Product Development, Product Development, New Product Development, Portfolio Management, Competitive Analysis, Market Analysis, Product Requirements, Business Strategy, Demand Generation, Product Strategy, Marketing Planning, Marketing Collateral, Growth Strategies

    4.6
    Rating, 4.6 out of 5 stars
    ·
    82 reviews

    Advanced · Course · 1 - 3 Months

  • E

    Emory University

    Introduction to Management Consulting

    Skills you'll gain: Consulting, Management Consulting, Business Consulting, Consultative Approaches, Problem Solving, Analysis, Client Services, Business Analytics, Business Strategies, Organizational Change, Decision Making, Complex Problem Solving

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.6K reviews

    Beginner · Course · 1 - 3 Months

  • U

    University of Virginia

    Digital Product Management: Modern Fundamentals

    Skills you'll gain: New Product Development, Product Management, Product Development, Agile Product Development, Innovation, Product Improvement, Ideation, Customer Analysis, Customer Insights, Design Thinking, Stakeholder Engagement, Stakeholder Communications, Customer Engagement, Product Requirements, Agile Methodology, Data-Driven Decision-Making, Stakeholder Management, Product Testing, Business Modeling

    4.7
    Rating, 4.7 out of 5 stars
    ·
    5.4K reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Effective Leadership: Master Management Styles

    Skills you'll gain: Team Performance Management, Management Training And Development, Team Management, Team Leadership, Leadership and Management, Organizational Leadership, Leadership, Leadership Development, Adaptability, People Management, Performance Management, Professional Development, Staff Management, Employee Engagement, Self-Awareness

    4.8
    Rating, 4.8 out of 5 stars
    ·
    134 reviews

    Intermediate · Course · 1 - 4 Weeks

  • U

    University of Michigan

    Introduction to Healthcare Management

    Skills you'll gain: Health Care Administration, Staff Management, Clinical Leadership, Community Health, Public Health, People Management, Human Resources Management and Planning, Health Systems, Electronic Medical Record, Electronic Medical Record System, Health Technology, Marketing and Public Relations, Financial Management, Marketing Communications, Health Informatics, Quality Improvement, Media and Communications, Human Resources, Philanthropy, Health Information Management and Medical Records

    4.7
    Rating, 4.7 out of 5 stars
    ·
    107 reviews

    Intermediate · Course · 1 - 4 Weeks

  • U

    University of California, Irvine

    Introduction to Risk Management

    Skills you'll gain: Threat Modeling, Threat Management, Risk Management, Business Continuity Planning, Asset Protection, Risk Analysis, Risk Management Framework, Risk Mitigation, Business Continuity, Risk Control, Vulnerability Assessments, Vulnerability Management, Security Controls

    4.6
    Rating, 4.6 out of 5 stars
    ·
    159 reviews

    Mixed · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular it service management courses

  • Agile Project Management: University of Colorado Boulder
  • Effective Service Innovation by Design in Hotel Management : Starweaver
  • International Security Management: Erasmus University Rotterdam
  • Supply Chain Management: Rutgers the State University of New Jersey
  • Management Skills for New Managers: Starweaver
  • Customer Service: Logical Operations
  • Product Management: Capstone Project: IBM
  • Introduction to Management Consulting: Emory University
  • Digital Product Management: Modern Fundamentals: University of Virginia
  • Effective Leadership: Master Management Styles: Coursera

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